The ActivateCX Podcast

OUR GUEST...Mark Hamill is the CEO of Arcet Global, in an on-topic AI implementation strategy discussion covering organizational readiness, empowering teams, accelerating adoption, and reframing job displacement anxieties constructively. TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building bu...

OUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX. TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves acquiring technology that supports a CX and EX Mission. Fun times, right! FIND OUT… how Sherry an...

OUR GUEST...Mark Hamill is the CEO of Arcet Global, a leading Business Transformation Firm headquartered in UAE  TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology and not letting the People element fall to a dist...

OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center Space TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the cent...

OUR GUEST…John C DeBaca is the Director of AI & Automation at Five9 and is a nationally recognized expert on AI in the Contact Center Space TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center...

OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center Space TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the cent...

John C DeBaca leads the National AI and IVA charge at Contact Center leader Five9. Being a modern Marketing C-suite leader or Customer Service Leader means inspecting an ocean of AI based self service solutions. It is a bonafide storm of confusion with each claiming to be the best and to somehow have cracked the code on AI and Self Service. Find out how John C DeBaca and the Five9 Engineers are do...

Leslie Olsen is a nationally recognized CMO in the Financial Services space Being a modern Marketing C-suite leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. If that sounds easy, it is not! Find out how Leslie harnessed the power of the ActivateCX Framework and Way to gain clarity , identify direction, and un...

Join us on The ActivateCX™️ Podcast as we chat with the modern CMO, Leslie Olsen, about the evolving role of CMO's. Discover the behind-the-scenes of the fast-paced & ever evolving marketing world!  ____ To learn about the ActivateCX™️ process and Leslie Olsen, click here: https://bit.ly/47bNXW8 Would you rather WATCH instead? Check us out on YouTube:  https://youtu.be/OdQ5KuZNeOY Be sure...

Join ActivateCX™️ podcast host, Frank Rogers, and CodeCreator's CEO, Sherry Rajani, for an insightful talk on boosting business sustainability through extranets. Check out this demo, operational strategies and more! _____ To learn about CodeCreators and the ActivateCX™️ Podcast, click here: https://bit.ly/3RigFzy Don't want to listen? WATCH on YouTUBE:  https://youtu.be/Bw_j-KzEa44 Be su...

Join Frank Rogers and Bob Lenarcik in the latest ActivateCX™️ podcast episode, as they dive deep into RingCX and RingSense™️ technologies. Learn how you can optimize your CX purchase decisions, improve efficiency, and save costs. Don't miss these AI-based insights from RingCentral. ____ To learn about RingSense™️ and the ActivateCX™️ Podcast, click here: https://bit.ly/41eOIw3 Don't want...

Join Frank Rogers on the ActivateCX™️ Podcast as he and guest, Sherry Rajani of Code Creators, explore the business benefits of customer Extranets. A must-watch for brands looking to improve CX and self-service. ____ To learn about CodeCreators and the ActivateCX™️ Podcast, click here: https://bit.ly/47sMj3d Want to WATCH instead? Check us out on YouTube:  https://youtu.be/rvSMP3JiObw Be sure to L...

Discover the future of handsets with the ActivateCX™️ Podcast and host Frank Rogers! Join us as we chat with experts from Poly and discuss the transition towards a digital economy where we challenge the relevance of traditional handsets. We also dive into the changes in the workforce post-pandemic. Tune in to find out!  ____ To learn about POLY and the ActivateCX™️ Podcast, click here: https://bit...

Join Frank Rogers on the ActivateCX™️ Podcast as he dives into the world of self service and AI with RingCentral's AI leader, Erik Smith. Learn about CX strategies, keeping customers happy, and more! —— To watch the full episode on YouTube, click here: https://bit.ly/3Qve5og ---- To book a call or Demo of RingCentral CX & AI: https://bit.ly/3SAts1z ----- Be sure to LIKE and SUBSCRIBE :-)...

Join Frank Rogers as he investigates RingCX, a new contact center offering from RingCentral, with guest expert, Bob Lenarcik. Discover the evolution of customer engagement in today's digital economy. For more info on how to subscribe to our newsletter: https://bit.ly/3MwESj6 ____ To watch the full episode on YouTube: https://youtu.be/LSuXWVhIq1c Be sure to LIKE and SUBSCRIBE :-) RingCX is a n...

Join host Frank Rogers and CX Master Jill Raff as they share valuable insights on enhancing customer experiences (CX) through better employee experiences (EX) and culture in this exciting episode of The ActivateCX Podcast! For more info on how to subscribe to our newsletter, CLICK THE LINK BELOW: https://bit.ly/3s1nvA0 ----- TO WATCH THE FULL EPISODE on YouTube: https://youtu.be/DBF8lCHfPnQ Be sur...

Join host Frank Rogers and CX Master Jill Raff as they share valuable insights on enhancing customer experiences (CX) through better employee experiences (EX) and culture in this exciting episode of The ActivateCX Podcast! For more info on how to subscribe to our newsletter, CLICK THE LINK BELOW: https://bit.ly/3Fw2YX6 ----- TO WATCH THE FULL EPISODE: https://youtu.be/YeiQ8N9lq6o Be sure to LIKE a...

Join Frank Rogers & CEO of Code Creators, Sherry Rajani, to discover how the power of data can enhance your contact center. Don't miss the chance to up your omnichannel game! For more information on Code Creators and to SUBSCRIBE to our NEWSLETTER, CLICK HERE: https://bit.ly/3FyaS2x ---- To watch the FULL EPISODE on YouTube, CLICK HERE: https://youtu.be/9Eh23-4I3Mw Be sure to LIKE and SUB...

Join our host Frank Rogers on The ActivateCX™ Podcast as he discusses contact center technology Sprinkler with guests Jay Vigeland and Vicki Tran. Tune in to learn how Sprinkler, rooted in marketing, uses Omnichannel AI to improve brand growth.

Join Frank Rogers and CX master Joanna Palmer on Activate CX Podcast as they crack the ROI code for contact centers. Don't miss this chance to geek out on some big-brain insights!