The ActivateCX Podcast

Learn how AI Conversations Improve CX: https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Maja Shaefer (CEO and Founder of Zowie. AI)! Together Frank and Maja dive into the world of Conversational AI and more directly how ChatBots are improving customer experience, boosting your sales and lightin...

Learn how to take action with AI to improve Profitability and Sustainability:  https://activateCX.arroyo360.com/ai ---- Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and Others can accelerate that process of improving Customer Experience? In this video, Frank Rogers unpacks 5 AI Methods that will boost your sales and customer su...

Learn more the 3 AI Solutions to improve business Profitability and Sustainability:  https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Kolin Koehl (CPO at ObserveAI)! Together Frank and Kolin dive into the world of the 3 main AI tools for improving customer experience as a means to boosting your...

Learn more about using AI to improve CX: https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help! In this video, we interview Michelle Schroeder (at PolyAi) CX Industry AI expert! Together Frank and Michelle dive into the world of conversational AI as a means to boost your sales and customer support performance.  Michelle also ad...

Your AI Contact Center solutions are under attack. Hear Frank Rogers and Rob Fitzgerald unpack the secrets of Cybersecurity, the flip side of the CX & AI coin. Our world is changing fast, hear from these two thought leaders to get a bead on where your cybersecurity roadmap should be heading.  Don't forget to subscribe for more updates on how AI, CXM and Contact Center technologies can hel...

Learn more about improving CX with AI: https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfaction and boost your sales and customer support performance. At the end of the day, learn how to keep your customers and become sustainable against competition?...

Get your AI Sorted https://activateCX.arroyo360.com/ai ---- Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers. Don't forget to subscribe for more tech updates! Chap...

Get your AI Sorted https://activateCX.arroyo360.com/ai ---- Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading.  Don't forget to subscribe for more tech updates! Chapters 00:00 Does AI support Multi cultural-langua...

Learn more about RingCX https://activateCX.arroyo360.com/ringcx ---- Watch Frank Rogers with Special Guest Amir Hameed, discuss AI contact center solutions and how RingCentral has bet the farm on customer experience and artificial intelligence. Don't miss out on this insightful conversation! Chapters: 00:00 What is the RingCX Strategy? 04:40 Moving the Contact Center Forward in the Journey 08...

Get your AI Sorted https://activateCX.arroyo360.com ---- Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use  ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai ot GET and KEEP customers. Don't forget to subscribe for more tech updates! Chapte...

https://activateCX.arroyo360.com/ai ---------- Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions.  Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation! Chapters 00:00 Cloud Native 02:27 Does Zoom have the Engineering chops? 04:47...

Get your AI Sorted https://activateCX.arroyo360.com ---- Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading.  Don't forget to subscribe for more tech updates! ----- Chapters 00:00...

Buy Your CX Tech in a better way!  https://activateCX.arroyo360.com/activateCXtoday -------------- Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more.  Learn about RingCentral's ai contact center solutions and h...

https://activateCX.arroyo360.com/zoom ---- Join us as we explore Zoom's journey from virtual meetings to ai contact center solutions with Industry Icon Brandon Knight! Discover how Zoom rose to fame during the pandemic and where they are headed next. Don't forget to subscribe for more tech updates!

https://activatecx.arroyo360.com/5CXMethods --------------- Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Learn how contact center AI solutions can enhance your customer service, the benefits of using AI in contact centers, and how AI agent assistants can streamline oper...

Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai In this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates with various systems and ensures compliance and security in the world of data handling. Subscribe to stay informed about the latest developments in AI technology! Cha...

Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai Join the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce....

Learn More https://activatecx.arroyo360.com/activateCXtoday Dive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve is essential for businesses. Don't miss out on uncovering the latest trends in AI technology - hit subscribe for more updates!

Activate AI in Your business https://activateCX.arroyo360.com/activateCXtoday Want to know why some companies struggle with adopting contact center AI solutions? Join Erik Smith at RingCentral and Frank Rogers in demystifying AI adoption in modern businesses, as we explore the common fears and challenges faced by organizations. Subscribe to stay informed on how education and collaboration can pave...

Get your CX Right... https://activateCX.arroyo360.com/activateCXtoday ----- Join Nextiva's Edwin Margulies as he goes behind the scenes of Nextiva Contact Center, discussing Contact Center AI, Thrio, competition, self-service, and more. Explore the latest trends in cloud call center solutions and customer experience technology. #contact center ai #customer experience #ai

Find, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtoday Discover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots to intelligent virtual assistants, learn how AI is revolutionizing the contact center industry. Check out this compilation of guest appearances from Erik Smith, Bob Lenarcik, and John C DeBaca.  #ring...

Select the Right Contact Center with Arroyo360 https://activateCX.arroyo360.com/activateCXtoday ----------- As a leader in the customer experience industry, Nextiva and Thrio are coming together to revolutionize the contact center space. With a focus on culture and innovation, they're driven by a vision to democratize CX technology and disrupt the business world. See what's in store for...

Prepare your Company CX → https://activateCX.arroyo360.com/Acti... --- Do you want to hire the best CX consulting firm for your business? Working to pare down the right choice for CX Platforms & Cloud Contact Center incorporating Self Service, AI, etc. Look no further! In this video, Basile Senesi (CRO At @ArcTechnologies , prev at @Fundboxcom ) share expert tips for finding the perfect CX fir...

OUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX. TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves acquiring technology that supports a CX and EX Mission. Fun times, right! FIND OUT… how Sherry an...

OUR GUEST...Basile Senesi is the CRO of Arc.tech , a leading FinTech firm, empowering startups with modern financial products --------------------------- TO BE SURE... Fintech is a vertical disruptor, bringing radical change and transformation in the Financial Services space. The changes are pushing the boundaries of regulation, security, privacy, and customer experience.  FIND OUT... how Basile a...