Take Control With Nicole

Episode Title: 12 Tips to Streamline Your Business Operations for 2025 Episode Summary: In this episode of TCWN , Nicole Smith dives into 12 actionable tips to help you streamline and strengthen your business operations as you prepare for 2025. Whether it's auditing core processes, decluttering your tech stack, or creating a clear quarterly planning rhythm, these practical strategies will set you...

Today's episode we're wrapping up 2023 and taking our learnings on board and creating change for a fabulous start to 2024. I'll take you through a health check on your business to see you wrap up your 2023 business year.   We dive into: How often we ask ourselves what do we really want Aligning the time and space correctly Updating processes and systems Marketing & sales opportunities Creating mor...

Today I'm chatting with Google Ads specialist and systems geek, Kaity Griffin about supercharging your business with Google Ads.   We dive into: Creating targeted strategies Crafting a good ad for your business What to expect from metrics When Google Ads aren't the right step   For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-14...

In this episode, we're sharing the fabulous stage of a project, the handover and offboarding stage.   We dive into: Breaking down the intentions and milestones Documenting the key moments of change Future user experience Disconnecting from client and service provider For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-143

Today's episode is all about finding the best tech systems for your business. And that all starts with awareness. We'll talk through not using the tech systems full capabilities and finding the right system firt for purpose and connecting that into the wider business.   We dive into: Identifying what may no longer serve the business goals Understanding the annual investment Speaking directly with...

Today I'm chatting with Founder of Story Time Studios, Krystian Ostrowski about tools for scaling your business.   We dive into: The difference between branding and marketing Getting clear on your message Using a dashboard for your marketing Strategy includes what not to do How Ai plays into marketing   For more detailed shownotes and full transcript of the episode, click here: https://theartisans...

In this episode, we'll explore the transition into 2024 and whether it's time to reconsider and adjust the fundamental building blocks of your business for the year ahead.   We dive into: Updating your operations When the right time is for your update Finding clarity in a pause User application testing   For more detailed shownotes and full transcript of the episode, click here: https://theartisan...

Today I'm taking you on a new adventure through the land of nurturing your leads and the systems to support this.   We dive into: The ways in which your leads come into the business Creating templates for consistency and ease The proposal phase and agreement documentation Onboarding the new client The tech considerations   For more detailed shownotes and full transcript of the episode, click here:...

Today I'm chatting with The Construction Copywriter, Cathy Camera about headache free marketing - music to my ears! We chat about all things content, including why case studies are so effective and how you can use them in your business.   We dive into: Being clear on your target market The power of testimonials Selecting impactful words Understanding SEO and keyword research Marketing is much more...

Today we're continuing our conversation about Standard Operating Procedures, and exploring more from an operational point of view.   We dive into: Communicating tasks and expectations Providing training and support Asking for feedback Creating a positive environment   For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-137/

Documenting your fabulous SOPs for your business is one thing, but getting your team on board and using them efficiently is another.   We dive into: What you actually have documented Communicating the SOPs with your team Resistance to change from your team Monitoring the team's use Encouraging your team For more detailed shownotes and full transcript of the episode, click here: https://theartisans...

Today I'm chatting with Liam Benson on important topics of evolving your tech, like backing up your data and cyber security in your business.   We dive into: Opportunities for building platforms as a small business Recommendations for small business tech Data security in your organisation Human awareness training   For more detailed shownotes and full transcript of the episode, click here: https:/...

When we start our businesses, we are in the doing and don't often take time to set our processes up. So, when is the right time to start?   We dive into: The four phrases of business operations Creating a consistent experience Signs you're ready to start documenting your SOPs How to create effective SOPs   For more detailed shownotes and full transcript of the episode, click here: https://theartis...

Today we're exploring into the world of Standard Operating Procedures (SOPs) and why we should be excited about them in our businesses.   We dive into: Understanding the sub processes in your business Why you should be capturing the information in a central place Benefiting from less mistakes Transforming your intellectual property to business property Tips for creating SOPs   For more detailed sh...

Just like we do with our processes, reflecting is so important. And looking back to make more sales is something the fabulous Shannon joins us today to talk about.   We dive into: Understanding your current client journey Creating referral partners Sales systems and strategies Nothing is ever set and forget   For more detailed shownotes and full transcript of the episode, click here: https://thear...

If you're new in business, you may be finding that the systems you have selected to get started may be hindering instead of helping your day to day operations.   We dive into: What functionalities are available today Time saving elevations Securing your data Aligning with our bigs Monitoring the progress   For more detailed shownotes and full transcript of the episode, click here: https://theartis...

Today we're continuing on the journey of aligning your systems with your business bigs, and diving into how your systems can actually support you.   We dive into: Reviewing any friction Priorities for the business Tweaking the tech Project management adjustments   For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-130/

Campaigns are not something that is 101 in the small business world, so my guest today is Mia Fileman aka Campaign Queen to dive into what campaigns are, and how they can work for your business.   We dive into: Why campaigns work What actually is a campaign Running converting campaigns All marketing is, is good listening Playing it safe is the riskiest strategy of all   For more detailed shownotes...

Today we're shifting the focus ever so slightly to look towards, how to know if your business systems and bigs are aligned.   We dive into: Defining your business bigs Assessing the systems that support the business The gaps between stages Managing the project   For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-128/

You know that you're wanting to move towards your bigs, you've beautifully designed your marketing strategy and yet, the missing piece is the execution. Today I'm helping you take action to create a system that allows for micro actions to move closer and closer to your bigs.   We dive into: Moving through the blocks Categorising your tasks Planning your review Celebrating your wins   For more deta...

Emma Lovell is a coach, speaker and writer specialising in personal brand and has been a business owner for 14 years. We discuss personal branding, building your business with purpose and building your personal brand because it's really not what you know, it's who you know.     We dive into: Pouring from the overflow Getting clarity to build connection Building with purpose Engaging in support   F...

In creating an experience in our business, we must consider all elements and people involved, and that they sometimes come with levels of resistance. In today's episode, I'm talking about creating a container to support our business, our clients and our people to eliminate the resistance to change that will help everyone transition smoothly.   We dive into: Being continuously innovative Handling u...

We're continuing on the adventure of creating a fabulous client experience that aligns with your business and where you're heading, and today we're focusing on the design phase.     We dive into: Auditing the stages of your current client experience Clear roles and expectations Capturing the experience Off-boarding being as important as the other phases Action items to lean into what can be possib...

Today I'm chatting (and totally geeking out) with Justin Smith about elevating your business operations using automation, the why, the benefits and the downsides.   We dive into: Creating automation magic Cost to profit ratio for scaling Investing in time for growth Sharing the internal IP Creating partnerships with businesses   For more detailed shownotes and full transcript of the episode, click...

In today's episode, I'm talking about all things client experience. It's so important to shape the experience for your clients in alignment to your brand and consider how you want them to feel each and every time they interact with you or a team member.     We dive into: Evolving the way your client experiences your business Micro moments that you might not think are important Shaping the level of...