SunWay

01:29 - Best Referral Sources “If we can get in through pool builders, there’s zero marketing dollars involved there, and that’s big for us. That’s access into backyards where we might not have had the opportunity.”  03:24 - How Contractors Benefit Working with SUNDEK “We site check about 85 to 90% of the new pools that get sent over to us, and we take that opportunity to introduce ourselves to th...

00:47 – Being a Hub for Ideas and Feedback “I try to make it a point to reach out to people to see what they’re up to, see what they’re doing, see if I can help out in any way. In turn I get a lot of great ideas and can share that with everyone else.” 07:16 - On the Marketing Newsletter “We send it out just to get people thinking. We offer up resources, share what we’re doing at corporate, what we...

00:30 - Bob’s Background & Motivation “It’s every boy’s dream to play with construction trucks, but I lived it. Along the way, I’ve met fascinating people from around the world. That’s kept me engaged all these years.” 05:54 - Advice for New Contractors “When you’re getting started, the best thing to do is be down to earth and simple. Learn what you’re doing. Learn the business side of the bus...

3:40 – Kevin Thiemer on Following Up with Customers  “If customers have needs that are above and beyond what we offer, I share information about the network we have to make it easier for them to get things done.”    05:45 – Ross Hilz on Analyzing Customer Preferences “There’s a lot of competition out there and a lot of those people are just looking for a quick sale. When I go out and look, I look...

00:43 – Time Management “With time management, I can control my time. I feel I’m a lot more productive, and I feel there’s a lot less stress.” 04:22 – Pricing Jobs “I can see the job and forecast it before we start it. I know what labor is required, and with pictures, I can see where the extra labor is going to be. Using a spreadsheet, I can plug in the square footage and come up with material cos...

00:40 – Taking Care of the Customer “Sometimes the customer isn’t always right, but you try to take care of their concerns and explain things. I think a lot of it is just being honest and making sure that when we leave, they’re happy.”  04:28 – Lessons from Early On  “When you start in this business, it’s not only about learning product but learning bidding. Bidding is probably one of the hardest...

00:30 – Value of Experience “In the Bucket” “Probably the most important thing that’s boosted me to where I am today. I know what works and what doesn’t.” 01:52 – Having a Relationship with Your Production Staff “Establishing a relationship early on with your production staff is pretty much the best way to ensure a good long relationship. Start with a good foundation.” 03:26 – Dealing with the Cha...

02:11 – Staying motivated “When they’re happy, that’s what makes me happy and moving forward. I like to see the job from start to finish.” 04:12 – Building relationships with builders & developers “Working with my builders, I try to do everything I can to make their job  easier.” 05:35 – Taking care of the customer “Someone wants to feel like you really care about their project. I’m passionate...

01:44 - Developing People Skills “I try to focus a lot on positive energy. Part of my job is talking on the phone with people. You have to shine through the phone so they feel that from you.”  04:00 – Cultivating and Maintaining Connections “Always touch base with your clients, even if it’s just a phone call to say, ‘Hey, I heard the weather was bad over there, so I wanted to check in on you.’” I...

00:23 - Value of knowing what goes on at the job “Sales school is fine, but product knowledge is more important.”  02:25 - Winning traits of successful salespeople “We have different personalities across the enterprise, but the main thing is being punctual, showing up, and following up.” 04:01 - Leaning on others “I wasn’t a good delegator for a long time. And once I learned to delegate, I found t...

Watch the video here: https://youtu.be/CsF2eJoaEt8 00:55 – The Basics of Using LinkedIn  “I recommend it for brand awareness—also collaboration with existing contractors, customers, people within your industry, and also people you might want to do business with or partner with.” 01:53 - Setting up your profile & pictures “Showcase what Sundek is and what we do from a visual standpoint.” 03:09...

00:37 - Steering Customers in the Right Direction “When a customer wants something we can’t do, I steer them in the direction of: we can’t necessarily do this, but we can do that.” 03:46 - Benefits of Building Trust with Customers “Our reputation speaks for itself among all the builders around here.” 04:34 - Seeing Through the Lens of Production “It’s not just what it takes to get the job sold, it...

00:50 - What separates a successful SUNDEK professional from the rest “Individuals who maintain or grow in their success stay open. Open minded, open to feedback…open emotionally and mentally as well.” 05:46 - Figuring out what’s important to the customer “You never know what’s important to somebody until you ask. The more we listen and hear what they’re saying, the better we provide them with the...

Chapter Highlights 00:25 - Figuring out customer wants and needs “Everybody has the things that are important to them.”  02:46 - Sharing the SUNDEK difference “ I ask if they’re familiar with SUNDEK as a company. That gives an opening to explain how we separate ourselves from our competition. 03:50 - Communicating well with customers “You’re not going to go in and talk to every single person the s...

Chapter Highlights 00:46 - Being reliable “We’ve been getting a lot of feedback from our contractors that even though we’re not the cheapest ones out there, we’re the most reliable.” 02:05 - Setting clear expectations with customers About initial conversations with customers over the phone: “We don’t set the wrong expectation and then get out there and say, ‘Oh, sorry, that’s not possible based on...

Chapter Highlights 00:24 - Brainstorming ideas  “I want every project to have a personality that represents the customer and makes them comfortable. Makes them feel like they got something special. Not just what the neighbor has.” 01:43 - Analyzing customer preferences  “I think you have to analyze what the customer is interested in. When you’re talking to them and you give them an idea, do they l...