SPA HIVE

Julie's BIG THREE takeaways:  Identify Your Communication Style: Understanding whether you are an over-communicator, under-communicator, passive-aggressive, or any other type helps in tailoring your approach to different situations and relationships, both personal and professional. Set Clear Expectations: Effective communication involves setting clear expectations from the beginning. This helps in...

Julie's TOP THREE Takeaways from this episode:  Communication is key, you can never over-communicate especially to a new guest.  Encourage feedback - nothing worse than not knowing where you can improve.  The need for continuous improvement - always keep your skills fresh and new, and encourage and require ongoing education for your staff. Comments, Questions, or Podcast Ideas? Email julie@jmpanke...

Julie's TOP THREE Takeaways from this episode:  Value and Appreciation: Employees want to feel valued and appreciated for their contributions. Expressing genuine appreciation and recognizing their efforts can go a long way in fostering loyalty and satisfaction. Consistency Matters: Upholding consistent standards, policies, and procedures demonstrates integrity and professionalism. It sets expectat...

In this episode of Spa Hive, Julie Pankey takes us on a heartwarming journey through the eyes of a child, sharing invaluable lessons learned from her granddaughter and her experiences with substitute teaching. From the joy of living in the moment to the power of kindness and resilience, Julie reminds us that life's greatest lessons often come from the smallest sources. Tune in for a dose of inspir...

In this episode, Julie Pankey your host explores the timeless debate: cat person or dog person? From amusing anecdotes about mice to heartfelt stories of canine companionship, Julie reflects on why she considers herself a devoted dog lover. Join Julie as she shares experiences with Bronx, a special rescue pup, and the valuable lessons he's taught her about patience, acceptance, and embracing life'...

Join Julie Pankey, your host, for a whirlwind journey through the unforgettable moments of SpaHive events past! From way too 'corporate-y' beginnings to jaw-dropping bar tabs and unexpected root canals, Julie fearlessly spills the tea on it all. Get ready to peel back the curtain on industry events like never before - this episode is an absolute must-listen! Comments, Questions, or Podcast Ideas?...

In this week's episode of the SpaHive podcast, join me for a trip down memory lane as I recount a particularly memorable encounter with a demanding guest from my early days in the industry. From flinging water cups to kneeling apologies, it's a story filled with valuable lessons learned (and not learned!). Tune in to hear how I navigated the situation, stood my ground, and ultimately emerged with...

Julie Panky takes listeners on a rollercoaster day filled with unexpected twists and turns, showcasing the reality behind the scenes of running a successful business. From forgotten meetings to missed appointments and spiraling stress, Julie shares her candid experiences and offers valuable insights into finding gratitude, regaining control, and navigating through challenging moments with resilien...

In this episode of SpaHive, we dive into the essential secrets to personal and professional growth. Delving into the power of connections and networking, Julie Pankey your host, reflects on the pivotal moments that shaped her success and shares valuable insights gleaned from years in the industry. From cultivating meaningful relationships to embracing discomfort in pursuit of new experiences, join...

Julie Pankey your SpaHive host is talking all about Spirit Animals, and how her spirit animal(s) shows up. From majestic lions to cunning wolves, we'll uncover the secrets of finding your inner guide and leading with intregity. Let's unlock the secrets of authentic leadership together.   Top Three Takeaways:   Embrace Your Inner Guide: Discovering your spirit animal(s) can offer profound insights...

Need to shake up your retail game? Selling some retail, but not enough. This episode is for you. Julie Pankey, your host highlights the significance of authenticity in product selection and training to ensure team members feel confident in recommending retail items to clients. Additionally, Julie discusses strategic tips such as; Authentic Product Selection: Choose retail products that resonate wi...

We are just getting started. The next series of the SpaHive podcast will be all about retail. Julie will be digging deep and not holding back. Grab a pen and paper (or your notes app ;) ) and GET READY.  In this episode, Julie emphasizes three actionable strategies for spa owners to enhance their retail sales efforts.  Leverage Vendor Partnerships: Engage with vendors and take full advantage of th...

It was the duo heard across the world! Tracy Chapman and Luke Combs performance at the Grammys reminded Julie it is always about the CONNECTION. Listen in as Julie relates this to your business, and offers tactical tips " you just need to make time for!"...  FREEBIE -> 20 Creative Ways to Grow Your Client List!  https://mailchi.mp/0c391ca1786e/moreclients Comments, Questions, or Podcast Ideas?...

In this episode your host, Julie, invites you to join a refreshingly candid discussion about her own strengths and weaknesses. Prompted by a frequently asked question - "Is there anything she's not good at?" - we delve into Julie's reflections. She shares her tendency to take things personally, often seeing it as both a strength and a weakness. Julie admits to struggling with boundaries, often ove...

Join our host Julie Pankey as she shares a recent conversation with one of the SpaHive VIP members. Julie dives into the details of planning a dream date with yourself, urging listeners to envision their future selves. From breakfast rituals to writing goals, discover how this simple yet profound exercise can bring your dreams to life, shaping a vision beyond the day-to-day grind. So, get ready to...

Join Julie Pankey as she spills the beans on the secret of turning a 'no' into a friendly "not right now," offering a fresh perspective on the world of selling. Julie shares a story from a recent SpaHive VIP mastermind session, where her members discussed exactly that. Retail sales are lacking? This is the podcast for you! Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup...

Join Julie Pankey in this episode as she reveals why we've ditched New Year's resolutions for the empowering concept of the Word of the Year. From battling fears to embracing joy, she has navigated the years with impactful words. Now, 2024 is all about "wellness" — tune in to discover how this guiding word will shape my decisions and overall well-being. Comments, Questions, or Podcast Ideas? Email...

Welcome back to SpaHive with your host, Julie Pankey!  In this New Year episode, Julie dives into the challenges faced by entrepreneurs, particularly the constant struggle with time management. Discover how to gain 26 hours in a 24-hour day by implementing these practical strategies. Time/schedule management episodes to binge:  Crushing Overwhelm and Creating Time: https://spahive.simplecast.com/e...

In this episode, we dive deep into the world of goal setting and achieving success, especially when it comes to financial objectives within YOUR business. I stress the importance of introspection—looking inside ourselves to set specific, measurable, and attainable goals. Using the example of reaching a daily revenue target of $1,000 per provider, I break down the approach. I discuss how breaking s...

In this episode, I dive into the crucial process of reflecting on the year gone by to pave the way for a successful year ahead. As we approach the end of 2023, it's time to examine the past to propel ourselves forward. I emphasize the significance of goal setting, urging listeners to take charge of their destinies irrespective of their team size, and emphasizing that the process remains the same....

In this jam-packed episode, we're diving deep into the magic of setting goals for your dream team. No scripts here, just pure insider tips from someone who's rocked the spa industry for over 30 years! Remember when we talked about knowing your numbers last time? Well, turns out, those digits unlock the power to decide when to grow your team, add more treatment rooms, or expand your space. But here...

This episode dives into spa business operations, focusing on when to expand and add staff or treatment rooms. Julie stresses the importance of a solid business plan and regular financial evaluations. When spa productivity hits around 80%, it might be time to expand. Strategies include service enhancements and flexible staffing. Clear employee expectations, effective onboarding, and prioritizing re...

Tenacity could be Julie Pankey's middle name. She is determined, persistent, and resilient. Most times it's a strength, few times it's a weakness. In this episode, Julie talks about her BIGGEST secrets to success... Tenacity. Need a good kick in the pants. This is the episode for you!    Could you use more business resources from me and my trusted SpaHive Community? Join us for free at   https://w...

Get ready to embark on an exhilarating journey with Julie as she unveils the captivating history of SpaHive – from its remarkable beginnings to the moments when we hit the pause button, and the thrilling prospects that lie ahead. But that's not all; Julie walks you through the December Event in Vermont, offering a front-row, play-by-play account of what's in store. You'll not only discover her unw...

In this episode, I take you on a journey through my personal experiences and reflections on the concept of success. I'll delve into what success means to me compared to society's traditional views, highlighting the idea that success can vary greatly from person to person. Ultimately, we'll explore the liberating notion that it's perfectly fine not to conform to a single, universal measure of succe...