SolutionExec Live

We hear from Solutions leaders all the time that they love their Solutions role, but want to think about what’s next. So what is the real next move in a solutions career, and which paths actually hold up? In this episode, James Kaikis and Jeff Margolese map the routes opening up for solutions leaders taking their next step, from product owner to CRO to chief customer officer, and what it takes to...

Too many Solutions leaders are single threaded into the CRO. While the relationship between Solutions and Sales is important, the leaders who stand out are the ones who build relationships across the whole company, in legal, finance, HR, and IT, long before they ever need them. Jeff Margolese shares his approach to becoming known throughout the organization and building relationships through genui...

Every leader has been told no to something they knew was right. Not because they were wrong, but because the business doesn't understand what Solutions actually delivers. This profession is at a crossroad, and the leaders who cross the chasm will define what it becomes. The Modern Solutions Mandate names what's actually happening to this profession right now, and what it's going to take to get thr...

What does it actually take to scale a Solutions org without breaking it? A 3B+ company and a 1B company with 400+ SEs sit down to compare notes, and the answers are not the ones you'd expect. From unit economics-driven ratio models to agentic SEs joining live customer calls, this is where the real conversation is happening. In this episode, David Maloof sits down with Leah McTiernan, GVP of Soluti...

Your company has an AI mandate. No one gave you a playbook. That gap is exactly where most Solutions teams are losing ground right now. In this episode, Jeff Margolese sits down with David Maloof, Managing Director of Programming and Advisory at SolutionExec, to unpack what SE leaders are actually getting wrong about AI adoption and what a practical path forward looks like. In this episode: → Why...

What does it look like when Solutions leadership sits at the center of a $12B GTM strategy? Jeff Margolese, SVP of Global Solution Consulting at ServiceNow, has lived it. In this episode, James Kaikis sits down with Jeff to unpack how ServiceNow rebuilt its Solutions motion from the ground up. They scrapped discovery-heavy demos in favor of live Proof of Value engagements, stood up AI-first build...

This episode originally appeared on the GTMshift podcast with Jeff Margolese and James Kaikis. Jeff Margolese, SVP of Global Solution Consulting at ServiceNow and 20+ year industry veteran, explores how AI is fundamentally transforming enterprise sales and the solutions engineering profession. Having guided ServiceNow's SE organization through explosive growth from $300M to over $10B in revenue, J...

Join Jeff Margolese & James Kaikis for a sneak peek at what SolutionExec is, how to find value in it, and what the 2026 programming will look like. The 2026 schedule will be unveiled at the March 4th Virtual Kickoff. Where to learn more: Join us at our Virtual Kickoff on March 4th and discover our current offerings. Subscribe to our Newsletter to learn more about our personal "why." Tune in to...

Join Jeff Margolese & James Kaikis as they share their stories of SolutionExec, a private network that exists to equip Solution Executives with the executive programming and resources to lead in the next era of go-to-market. Where to learn more: Join us at our Virtual Kickoff on March 4th and discover our current offerings. Subscribe to our Newsletter to learn more about our personal "why." Tu...