Retail TouchPoints

Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Autor

Retail TouchPoints

Kategoria

Business

Strona podcastu

retailtouchpoints.com

Ostatni odcinek

26 paź 2026

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Odcinki

How Primark Is Rewriting the Rules of Value Fashion in the U.S. 11.08.2025

If you’ve shopped in Europe, chances are you’ve been to Primark — and if you haven’t, you’ve probably heard someone rave about it. But in the U.S., the value fashion giant is still writing its origin story.  This week, Nicole sits down with Kevin Tulip, President of Primark U.S., to talk about the brand’s expansion across the states, what makes its business model so unique, and how the company is...

What $24 Billion in Prime Day Spending Tells Us About H2 04.08.2025

Prime Day gave us more than just deals — it delivered critical clues about what consumers want now, and what they’ll expect this holiday season. In this episode of Retail Remix , Vivek Pandya, Director at Adobe Digital Insights, joins host Nicole Silberstein to unpack the numbers behind this year’s record-breaking Prime Day performance — and what they signal about consumer behavior heading into th...

What U.S. SMBs Can Learn from Alibaba.com’s Playbook 28.07.2025

Alibaba may be known for its massive scale — but at the heart of its U.S. strategy is something much more focused: empowering small businesses. In this episode of Retail Remix , host Nicole Silberstein sits down with Justin Liu, U.S. Country Manager at Alibaba.com, to explore how the global B2B marketplace is helping American entrepreneurs source more efficiently, build more resilient supply chain...

True Religion’s Secret to Winning Over Gen Z 21.07.2025

True Religion is back — and it’s not just about nostalgia. In this episode of Retail Remix , host Nicole Silberstein sits down with Tina Blake, Creative Director at True Religion to explore the brand’s impressive comeback with Gen Z. Tina shares her approach to evolving True Religion’s design language, building a bolder women’s assortment and leveraging partnerships — from celebrities like Megan T...

From Red Carpet to Cart: Crafting Digital Experiences that Convert 14.07.2025

For Patrick Ta Beauty, the key to growth isn’t just great marketing — it’s an experience that educates, inspires and converts. In this episode of Retail Remix, host Nicole Silberstein chats with Heidi Lim, VP of Ecommerce at Patrick Ta Beauty . With experience leading digital growth at brands like ThirdLove, Estée Lauder and Fashion Nova, Heidi shares how she’s now helping Patrick Ta Beauty stand...

The Trust Deficit: Brand Transparency and the New Rules of Retail 30.06.2025

In today’s market, trust isn’t just a differentiator — it’s a requirement. But proving your brand lives up to its claims? That’s where things get complicated. In this episode of Retail Remix , host Nicole Silberstein sits down with Kimberly Shenk, Co-founder and CEO of Novi Connect , to explore how consumer trust is evolving. Drawing from her unique background as a U.S. Air Force data scientist, K...

From Family Roots to Future Growth: Inside Bealls’ Century-Long Retail Journey 23.06.2025

Surviving 100 years in retail is rare — thriving for 110 is something else entirely. In this episode of Retail Remix, host Nicole Silberstein speaks with Tianne Doyle, President of off-price retail chain Bealls, which is celebrating its 110th anniversary this year. With over 30 years at the company, Tianne shares what has given Bealls such enduring appeal, how it continues to evolve in a rapidly c...

Lessons from the World’s Top Brands 16.06.2025

What does it take to become a household name — and why does it matter? In this episode of Retail Remix, host Nicole Silberstein is joined by James May and Barry Thomas from global data and analytics firm Kantar to unpack the findings from the 20th annual BrandZ Report , which ranks the top 100 most valuable global brands.  They dive into the forces shaping brand value today, why retail brands are...

Scaling Internationally: Strategies for the Tariff Era 09.06.2025

This episode is brought to you by BIgCommerce With tariffs dominating headlines and reshaping global retail strategy, brands are navigating one of the most complex trade landscapes in recent memory. In this episode of Retail Remix , host Nicole Silberstein is joined by Rathna Sharad, CEO and Founder of cross-border logistics platform FlavorCloud. With a background spanning Microsoft, UPS, and thre...

How DSW Is Navigating a New Era of Engagement 02.06.2025

As the retail marketing playbook continues to evolve, staying relevant takes more than just keeping up — it means rethinking how and where you engage your audience. In this episode of Retail Remix, host Nicole Silberstein sits down with Sarah Crockett, Global Chief Marketing Officer at DSW, to talk shop. With experience leading marketing at brands like Vans, REI and Backcountry, Sarah brings a wid...

Tariffs, Bankruptcies and What Comes Next in Retail 27.05.2025

The retail industry has already packed a decade’s worth of disruption into just the first few months of 2025. From bankruptcies and tariffs to shifting consumer behaviors and market volatility, staying ahead of the curve is more challenging — and more critical — than ever. So in this episode of Retail Remix, your new host Nicole Silberstein sits down with Melissa Minkow, Retail Strategist at CI&am...

Why Creators are Creating a New World of Commerce 13.01.2025

More than 50% of brands plan to increase budget spend on creators in 2025. While brand execs across categories agree that creators help boost awareness and product consideration, their tactical goals and priorities vary.  During this episode of Retail Remix, Rodney Mason of LTK and Frank Dudley of Northwestern University dig into their latest research report focused on how brands are tapping creat...

What Makes Thrive Market’s Marketing Team Thrive? 06.01.2025

Amina Pasha has been in the CPG space for more than 20 years. While a good portion of that time was with P&G , her career went into new, exciting territory when she joined The Honest Company , a challenger brand that, from the beginning, doubled down on its mission and values.  She has spent the last five years applying her learnings with the brand at Thrive Market , which is a values-based, c...

How M&M’S Sweetened the Digital Experience with Composable Commerce 23.12.2024

Mars, Inc. has embarked on a digital transformation that encompasses ecommerce experience and in-store activation. Throughout this journey, which began with the M&M’S brand, the company has successfully embraced experience innovation that has composable technology and agile processes at the center of it all.  During this episode of Retail Remix, Kyle Barz of Mars, Inc., shares how he helped dr...

Why CarMax Has Revved Up AI Innovation 16.12.2024

You may think shopping online for a car (especially a used car) is overwhelming, even frustrating. But Jim Lyski is trying to change that.  As EVP and Chief Growth & Strategy Officer for CarMax, Jim has helped drive the company’s AI efforts, which span various touch points and all stages of the buying journey. Listen to get details into how CarMax is:  Evolving its value proposition to align w...

How Two TV Execs Are Shaping Social Commerce 09.12.2024

Livestreaming was said to completely transform retail as we knew it. A commerce staple in Asia, experts claimed it was only a matter of time before it took the west by storm.  Although the hype cycle has slowed, companies like Orca are working to turn livestreaming and social commerce into highly effective and scalable sales channels. During this week’s Retail Remix, Orca co-founders Max Benator a...

What Keeps Retail Leaders Up at Night? 02.12.2024

Over the past year, retail executives have had to navigate many forces: the rise of disruptive tech like generative AI, ever-changing consumer spending patterns and economic volatility.  How did these and other issues drive C-level decision-making? And at the end of the day, what really kept retail leaders up at night? To find out how all this impacted retail leader's strategies this year, we went...

What Makes Anthropologie Stores So Special? 25.11.2024

Anthropologie has developed a truly distinct in-store experience; one that evokes emotional attachment and inspires discovery. How does the brand achieve this as it grows across formats, markets and even into digital channels? During this episode of Retail Remix, Mindy Massey, Global Executive Director of Retail for Anthropologie, shares how her growth and evolution within the company has helped h...

What the FTC’s Fake Reviews Ban Means for Your UGC Strategy 18.11.2024

User-generated content (UGC) has become central to brands’ marketing and customer experience strategies over the past decade. But as social channels and trends have evolved, so too have brands’ methods for collecting, amplifying and monetizing their UGC.  In August 2024, the FTC issued a formal ban on fake reviews and testimonials — an effort designed to prevent businesses from purchasing and “gro...

Can Brands Compete Through the Payment Experience? 11.11.2024

The payment experience has always been considered a “necessary evil” for ecommerce sites. There’s information merchants need to accept, validate and fulfill online orders.  But now, technology is turning the payment experience into an opportunity for differentiation. During this week’s Retail Remix, two executives embedded in this exciting new world of payment share their thoughts on:  What consum...

The Woman Behind the ECOfashion Movement 04.11.2024

Marci Zaroff coined the term “ECOfashion” in 1995 and has spent decades driving meaningful conversations and tangible change in the fashion industry. Nearly three decades later, she is reflecting on the market’s evolution and the work that still needs to be done.  During this episode of Retail Remix, Marci shares: Her vision for “ECOfashion” and how she believed it would influence the way all play...

How to Get on Shoppers’ ‘Nice Lists’ This Holiday Season 28.10.2024

Brandon Rael has decades of retail industry experience. As a member of RetailWire’s BrainTrust, a Rethink Retail Top Industry Influencer, and part of Kynryl’s consulting team, his daily focus is keeping pace with the new trends driving the retail industry forward.  So who would be a better person than Brandon to dig into holiday trends and predictions? During this episode of Retail Remix, he share...

How VICI Shaped the Future of the ‘Instagram Brand’ 21.10.2024

VICI was founded in 2012, when women were looking for trendy, high-quality fashions on a relatively new platform called Instagram, but were extra wary of their spending. With consumers now in a very similar headspace, it is an optimal time for Co-founder and Chief Merchandising and Marketing Officer Aimee Dudum Colorado to reflect on how the business has evolved. During this episode, Aimee chats w...

How Community Involvement Influences Commerce 14.10.2024

To identify new collaborative opportunities, retailers should focus on their distinct business values and how they translate into serving specific customers and communities. That is how Dollar General was able to turn its commitment to supporting households into a successful multi-year partnership with Bayer. For this special episode of Retail Remix, Allen Warch, VP of Food & Fresh Merchandisi...

Retail Storytelling Isn’t Just for Kids 07.10.2024

If you want to create store experiences that are not only engaging, but truly immersive, storytelling should be your central design strategy.  American Girl is one brand that has taken storytelling to the next level, creating realms where imaginations flourish and brand narratives are celebrated. For this episode of Retail Remix, we’re replaying a session from the Retail Innovation Conference &amp...

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