Retail Checks & Balances

In episode 25 of Retail Checks and Balances, Kevin Spencer delves into the world of electronic shelf labels (ESLs) and explores their impact on the retail and hospitality industry. From improving operational efficiency to enhancing the customer experience, ESLs offer a range of benefits for retailers. Kevin discusses the challenges and potential returns on investment associated with implementing E...

In episode 24 of Retail Checks and Balances, Kevin Spencer discusses the importance of leading for the long haul and mastering the art of delegation for leadership longevity. He shares personal experiences and insights on how leaders can sustain their effectiveness over time, emphasizing the impact of delegation on business success and stability.  Tune in to explore the challenges and pitfalls lea...

In episode 23 of Retail Checks and Balances, Kevin Spencer delves into the changing landscape of consumer behavior and its impact on businesses and society. From the influence of social media to the importance of data analytics, Kevin explores how businesses can adapt to shifting consumer preferences. Tune in as we reflect on how customer interactions have transformed over time in the retail and h...

In episode 22 of Retail Checks and Balances, Kevin Spencer explores the evolution of self-service, its impact on businesses, and the challenges and benefits it brings. From self-checkout kiosks to automated ordering systems, learn how self-service is reshaping customer interactions and enhancing operational efficiency. Tune in to gain insights into the importance of the human touch in a technology...

In episode 21 of Retail Checks and Balances, Kevin Spencer delves into the world of leadership in the retail and hospitality industries, exploring consumer trends, innovation, crisis management, and more. He also discusses the importance of staying attuned to customer preferences, empowering frontline teams, and balancing innovation with tradition.  Tune in to gain valuable leadership insights and...

In episode 20 of Retail Checks and Balances, Kevin Spencer interviews Jason Baylis, President of Great Lakes Data Systems, as they discuss the challenges faced by independent grocers and the importance of building strong relationships in business. Jason also shares his journey from a small-time POS company to becoming a leading figure in the industry.  Tune in as they reflect on the value of takin...

In episode 19 of Retail Checks and Balances, Kevin Spencer discusses setting objectives, researching conferences, prioritizing choices, planning your attendance, maximizing learning, and making valuable connections. Tune in to gain insights on how to select the right conferences, make the most of networking opportunities, and apply key takeaways to benefit your business or career.  TIMESTAMPS [00:...

In episode 18 of Retail Checks and Balances, Kevin Spencer interviews Jeff Riley, CEO of Retail Management Hero (RMH) and the incoming chairman of the Retail Solutions Provider Association (RSPA). Jeff shares insights from his 20+ years in the retail and hospitality technology industry, discussing the journey of RMH, the importance of collaboration with partners, and the upcoming executive summit...

In episode 17 of Retail Checks and Balances, Kevin Spencer welcomes data scientist architect, Jonathan Foster, to share insights into his role, which involves designing systems for data collection, sorting, and visualization. He also emphasizes the importance of presenting data in a way that is easily understood and actionable for customers Tune in to gain insights into the world of data science a...

In episode 16 of Retail Checks and Balances, Kevin Spencer interviews Liborio JR Ayala to discuss the advancements in technology, specifically in barcoding and printers, and reflect on the changes they have witnessed throughout their career. Despite closing this chapter, Liborio admits to missing the fast-paced world of technology and looks forward to their next chapter.  TIMESTAMPS [00:02:25] Adv...

In episode 15 of Retail Checks and Balances, Kevin Spencer welcomes Michael Caballero, an IT manager from a supermarket chain, who shares his extensive 20 years of experience in the retail industry. They discuss the importance of IT in retail and how it goes beyond just technical expertise. From inventory management to seamless operations, they delve into the crucial role that IT plays in ensuring...

In episode 14 of Retail Checks and Balances, Kevin Spencer is joined by guest Eddy Rosell, who shares his eight principles for achieving consistency in fitness and health goals. They discuss the importance of adherence to a plan and the positive results that can be achieved through consistent effort, even with less-than-optimal workout or nutrition plans.  Tune in to learn more about the key to su...

In episode 13 of Retail Checks and Balances, Kevin Spencer welcomes Marcelo Muñoz to discuss the NRF (National Retail Federation) show, which is considered the retail industry's biggest event. With over 35,000 attendees from various countries, the show showcases the latest technology and innovation in the retail sector. They also touch on the misconceptions surrounding artificial intelligence...

In episode 12 of Retail Checks and Balances, Kevin Spencer delves into the dynamic world of training programs in the retail and hospitality industry. He highlights the strategies, challenges, and success stories that shape the training landscape of these crucial sectors. From evolving customer behaviors to conflict resolution, Kevin discusses how to build a strong foundation for your business thro...

In episode 11 of Retail Checks and Balances, Kevin Spencer explores the importance of effective inventory management for businesses. He discusses how inventory management helps avoid overstock, improves cash flow, enhances customer satisfaction, and provides valuable insights for strategic decision-making. Kevin also addresses the common challenges businesses face, such as inaccurate forecasting,...

In episode 10 of Retail Checks and Balances, Kevin Spencer interviews Eduardo "Eddy" Alvarez, president and co-founder of Transac Unlimited. They discuss the importance of being personable and amiable in business, as well as the energy and vibe that can make a difference. Eddy also shares his insights on the importance of family values in business success and the role they play in keepin...

In episode 9 of Retail Checks and Balances, Kevin Spencer dives into the aisles of supermarkets during Christmas time. From the transformed ambiance to the strategic moves retailers make to boost sales, Kevin explores the organized chaos and shares tips on navigating the holiday shopping rush. He also emphasizes the importance of planning and understanding customer preferences to create a memorabl...

In episode 8 of Retail Checks and Balances, Kevin Spencer interviews Alan Cohen, an international speaker, public speaking coach, and author. They discuss the importance of emotional intelligence in business and how it can benefit business owners, leaders, entrepreneurs, and parents. Alan shares his expertise on emotional intelligence and explains why these skills are essential for success.  Tune...

In episode 7 of Retail Checks and Balances, Kevin Spencer delves into the topic of customer loyalty and its importance for business success. He explores the emotional connection that keeps customers coming back and discusses the factors that contribute to brand loyalty. Drawing upon the human psyche, Kevin highlights the desire for familiarity, reliability, and positive experiences as key drivers...

In episode 6 of Retail Checks and Balances, Kevin Spencer welcomes Jim Roddy, CEO and President of the Retail Solutions Providers Association (RSPA). They discuss the importance of building relationships and networking in business. They also explore the role of self-checkout technology and its impact on the labor shortage caused by the pandemic.  Tune in to learn more about building meaningful rel...

In episode 5 of Retail Checks and Balances, Kevin Spencer welcomes Jamie Nolan, CEO of the Anima Collective and a life and business coach. Jaimie shares insights about her online community for entrepreneurial women and discusses the intersection of entrepreneurship and personal development. The conversation highlights the challenges women face in the business world and celebrates their resilience...

In episode 4 of Retail Checks and Balances, Kevin Spencer explores the different paths individuals take in life and how they adapt to trials and tribulations. Using the analogy of being on an expressway, Kevin emphasizes that everyone has their own path to success. He shares his own journey of starting his own company and the challenges that come with it. Kevin also discusses the importance of pas...

In episode 3 of Retail Checks and Balances, Kevin Spencer interviews Eddie Rosell, a nutritional health and fat loss coach. They discuss the challenges of maintaining a healthy lifestyle while traveling, especially for those who are constantly on the go. Eddie shares his experience and the importance of making good nutrition decisions even in stressful situations or limited food options.  Tune in...

In this inaugural episode of Retail Checks and Balances, Kevin Spencer shares his excitement for launching the podcast as he aims to impart his extensive experience in the commercial, retail, and hospitality industries. With over 22 years of delivering solutions and consultancies to various businesses, Kevin aims to provide valuable content for those in this billion-dollar industry. He reflects on...

In episode 2 of Retail Checks and Balances, Kevin Spencer interviews Marcelo Muñoz, a strategic account manager with almost two decades of experience in retail. Marcelo shares his insights and expertise in handling accounts and expanding business in the US, Puerto Rico, and Florida. On the other hand, they also emphasize that personal touch and face-to-face interactions are crucial for building re...