Receivables Podcast | Discussions About Debt Collection

Some judgments produce results quickly. Others take years, and some may never justify the cost of collection. Knowing the difference is an important part of judgment portfolio management. Adam Parks welcomes Brad Council of Slovin & Council for a practical dormant judgment recovery guide. They explore how creditors can reassess older accounts, use judgment enforcement strategies more effective...

What would open-source debt collection software look like if the industry helped build it? Rob Grafrath of OpenAR Collective joins Adam Parks to talk about the idea behind the company, why he believes the industry needs a neutral place to work through shared technology challenges, and how AI-assisted coding, software governance, and collaboration could shape what gets built next. Listen now and le...

What can 300 industry conversations teach someone about business, leadership, and life? For this milestone episode of Receivables Podcast, longtime friend Mark Naiman takes the microphone to interview Adam Parks, founder of Receivables Info, and reflect on how the industry has evolved. From early recording mishaps to conversations that challenged Adam's thinking, the two revisit the professio...

More services don't always mean bigger profits, but they can make a collection agency stronger. Adam Parks welcomes Larry Costa of Capital Management Services back to discuss collection agency diversification strategies that delivered results. Larry shares how first-party collections help cover fixed costs, how existing clients opened new doors, and what it takes to manage the added work. Hea...

Changing the system is one thing. Deciding what deserves to move with it is another. “King of Data Conversions” Jeremy Mapes joins Adam Parks to break down debt collection system conversions, discussing everything from data migration and legacy workflows to employee training and system functionality. Drawing on years of conversion experience, Jeremy explains why the process can reveal just as much...

What is the real cost of bad data in debt collection? Will Turner of TEC Services Group joins Adam Parks to unpack how consumer data decay can hurt performance, compliance, and profitability. They dig into AI data readiness for debt collection, collection data performance gaps, pilot testing, and strategies for optimizing collection data. If your team is investing in better technology, this conver...

What can smaller debt buyers do that larger organizations often cannot? Amber Russo of Kino Financial joins Adam Parks to talk about the hands-on side of running a smaller debt buying company, from evaluating opportunities with law firm partners to helping local creditors get portfolios ready for sale. Listen for small debt buyer growth strategies from an operator who has built the business around...

Thinking about expanding into commercial credit and B2B collections? David Schmidt of Trade Credit & Liquidity Management joins Adam Parks to explain what changes when the customer is a business. They explore B2B collection strategy, AI automation for B2B receivables, and the commercial receivables recovery process. Hear what commercial diversification really requires, then subscribe for more...

AI use cases for collection agencies are moving from theory to daily operations. In this episode, Adam Parks talks with Pete Klipa of Harvest Strategy Group about workflow automation, vendor oversight, PII protection, and why human oversight still matters. Listen to learn how smart agencies can improve debt collection efforts and efficiency without creating unnecessary risk for the team. Podcast w...

Independent AI compliance oversight is becoming critical as AI agents move from experimentation into everyday collection workflows. Adam Parks sits down with Nir Laznik of Sedric to examine how organizations can pursue stronger performance without allowing compliance risk to scale alongside it. They discuss AI agent monitoring for collections, governance guardrails for voice AI, creditor oversight...

When a consumer passes away, how a financial institution responds defines its core values. On this episode of Receivables Podcast, host Adam Parks connects with Nick Cherry, Divisional CEO of Phillips & Cohen Associates, to examine the rise of specialized deceased account care, a discipline where high-touch empathy directly drives operational success. Tune in for a strategic look at how techno...

In the latest episode of the Receivables Podcast, Adam Parks and Joseph Torriere of Spire Recovery Solutions explain how Google reviews for collection agencies strengthen credibility and generate authentic consumer feedback in receivables. Hear how consumers verify debt collection companies, why online reviews in debt collection matter, and how digital trust in debt collection grows over time. Lis...

In the latest episode of the Receivables Podcast, Adam Parks and Yale R. Levy, Director of Client Development at Solo, discuss the growing role of the digital debt settlement process, evolving consumer-preferred collection channels, and how organizations can create more effective paths toward consumer-initiated debt resolution. Listen and subscribe to understand why consumer experience is becoming...

Private student loan refinancing has become an important tool for collection agencies seeking new ways to resolve defaulted accounts while improving consumer outcomes. In this episode, Adam Parks is joined by Andrew Black of Yrefy to discuss how refinancing can complement traditional recovery strategies for private student loans. They discuss referral partnerships with collection agencies, the rol...

In this episode of the Receivables Podcast, Adam Parks sits down with Dane Mauldin, President of RNN Group, to discuss how actionable collection data can improve recovery performance, especially when it comes to dormant accounts. Dane explains why successful recovery depends on data that is accurate, timely, and aligned with the right treatment strategy, not simply more data. They explore continuo...

Recovery has always been a numbers game. But what happens when the numbers start moving in opposite directions? Delinquencies are climbing, recovery rates are slipping. And across the industry, creditors are being forced to rethink how they approach collections, litigation, and legal recovery operations. Adam Parks welcomes Will Weidman of Convoke for a mid-year pulse check on the recovery landsca...

Is AI in debt collection replacing people or helping build better collectors? Brandon Lane, Executive Vice President at First Credit Services, joins Adam Parks to break down Agent Assist, coaching, compliance, and the human side of receivables management. This episode explores why technology improves efficiency, but leadership, culture, and people still drive performance. Listen now and subscribe...

Consumer AI in receivables is moving from theory to real operational risk. In our latest episode, Adam Parks sits down with Leslie Bender to explore how consumer use of AI is creating new questions for debt collection, compliance, disputes, litigation, and consumer engagement. From pro se litigants and AI hallucinations to bots, regulatory concerns, and the future of consumer communication, Leslie...

How is machine learning in debt collection changing the future of consumer engagement? In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord and CEO of TrueML, about machine learning in collections, reinforcement learning systems, and how behavioral analytics are helping organizations personalize collections strategies at scale. Ohad also shares insights on digital communication...

Is AI really changing the future of global BPO strategy for collections? In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while bal...

Can a digital first collections strategy improve recovery while keeping the human touch? Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt...

How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates? In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report. He breaks down multi vendor data strategy for receivables, how to measure contac...

How does AI context orchestration for collections actually work when every consumer interaction happens across different channels? In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context. Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a sin...

Are administrative cost reviews for collection agencies quietly draining your margins? In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management. They break down how annual a...

Are your payment rails in receivables management actually protecting your operation or quietly exposing risk? In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional. They dig into how payment rails really work,...