Parts Hold

On today's episode, Cliff and Christian talk about some crucial mistake's that parts managers make on a daily basis. #fail #parts #management

On this week's episode of Parts Hold, Coach Christian and Coach Cliff show off some fancy new Parts Hold merch and talk about staffing your Parts Department. Sometimes we think that hiring more people will solve our problems automatically, but we need to be more strategic about who we hire. Of course you want to have some seasoned veterans, but you also want to have younger folks who are super tec...

On this week's episode of Parts Hold, Coach Christian and Coach Cliff talk about some of the indicators of good health in the Parts Department. One of the biggest giveaways is simply just how cleanly the counter is. If you come over to someone's house and there's clutter, you can see the disorganization in their life. The Parts counter is no different! You also want to hit the sweet spot of obsole...

No, your Parts Dept. doesn't sell parts. It sells something else. If you're really thinking about it, it's about the entire customer experience. You're selling convenience, you're selling availability, you're selling parts knowledge...the list goes on. If you're just focused on the part itself, you're missing the point. The more you can focus on optimizing the customer experience and finding your...

On this week's episode of Parts Hold, Coach Christian and Coach Cliff talk about strategies to help grow the parts department. First things first, you're gonna want to get away from the store and out into the community. You can sponsor local football/baseball games, car clubs and car shows to get your store's name out there. Plus, it's about time to get into the social media game if you haven't al...

On this week's episode of Parts Hold, Coach Christian and Coach Cliff weigh in on a popular debate in the auto industry. Can managers be friends with their employees? Christian and Cliff agree that yes, without a doubt, you can and should be friends with your staff. It can be a tricky balance, that's for sure. And you might think that you won't be able to hold your friends accountable the same way...

As the Parts Manager, you're going to need to work pretty closely with the Service Manager. And that can be a real challenge. More often than not, the Service Manager position can be a revolving door. And when that's not the case, sometimes the body in that position is just not effective. You have to do your best to make some effort to establish common ground. Fixed Ops can only fire on all cylind...

On this week's episode of Parts Hold, Coach Christian and Coach Cliff dive into a slightly different area than usual: soft skills. In many ways, these kind of interpersonal skills are just as important as technical knowledge. Especially when we're hiring staff, these soft skills are crucial to get a pulse on. Teamwork, communication, problem-solving, and adaptability are just a sampling of the kin...

On this week's episode of Parts Hold, Coach Christian and Coach Cliff break down some key steps to help parts managers truly become the master of their universe. Some of the essential steps of the process include anticipating sales, focusing on fast-moving parts like filters and wiper blades, and keeping an eye on obsolete parts. Tune in for the full breakdown!

In today's episode, Cliff and Christian explain how to make satisfied customers from your parts counter. It's important to make friends and build rapport with customers if you want them returning for future service. 

Today on Parts Hold, we're playing you some of the best moments from our past episodes. We'll be back soon!

On this week's episode of Parts Hold, we're excited to welcome Kurtis Wilde, a tech-savvy Parts Manager out of BC, Canada. He walks us through the myriad ways he turns to technology to make his job easier. He focuses on utilizing his DMS system to automate stocking levels and save time, adjusting the pricing strategies for the different items that you he can control, creating a consistent process...

On this week's episode of Parts Hold, Coach Christian and Coach Cliff talk about some of the dynamics in the dealership, and specifically how the Parts department often feels like the middle child in the family. One of the best ways to shift this dynamic is to get more involved with Sales and Service. As a Parts Manager, you can give them reasons to consider Parts. Watch the full video a list of h...

On this week's episode of Parts Hold, Coach Christian and Coach Cliff talk about the career path from the Parts counter to Parts Manager. Understanding e-commerce is key first and foremost, and it's wise to get involved with both eBay and Amazon. Other key areas of focus include keeping an eye on obsolete parts, understanding pricing structures and strategies, and becoming a customer advocate. Chr...

Getting involved in wholesale is a jump into the deep end, it's not something you just dip your toes into. Once you make the decision to start, you have to commit to developing a real strategy to make the most of your efforts. If you're a multi-franchise store, we strongly recommend you get invested in a strategic wholesale operation. Speed in execution, dividing delivery areas along major highway...

On this week's episode, Coach Christian and Coach Cliff discuss the 5 essential skills to build in order to become an exceptional Parts Manager. If you took a survey of all the highest-performing parts departments in America, these skills would pop up across the board. Paying attention to details, playing the OE manufacturer game, and embracing change are just three of the 5 tips to get started.

On this week's episode, Coach Christian and Coach Cliff break down 5 ways to run a tight ship in the Parts department. The throughline of these tips is simple; be proactive, not reactive. Whether you're a tiny shop or a big operation with two dozen employees, you can implement these tips today and start saving time and money. If your parts room is messy when you're small, it'll be messy when you'r...

On today's episode, Cliff and Christian talk about the five sins of the parts department. If you're committing any of the sins, it's important to reevaluate your actions and make the necessary changes to better yourself and your parts department; profitability depends on it! Plus listen in as Cliff shares what he'll be celebrating this month and learn Christians FAVORITE holiday.

On today's episode, we have Cliff's brother Matt Honeycutt. Matt has worked in the automotive business for many years and the stories he has are hilarious. The topic of the day deals with things we never want to hear in the Parts Department. This is by far the funniest episode of the show and won't want to miss it.

Cliff and Christian discuss Cliff's fascination and obsession with the idea of straddling himself to an Alligator and wrestling it to the ground. They also go over conquering your fears and facing the trap doors we will inevitably face in life. The topic of the show deals with strategies to grow your accessory business in your parts department. 

On today's episode, Cliff and Christian go over the best strategies for automatic stock replenishment in your parts department.

On today's episode of Parts Hold, Cliff and Christian are joined by John Polt. John has his own podcast and has worked in the parts department as a manger for many years. He is a well of knowledge and you'll want to have a pen and notepad ready because he has lots of important information for you to use in your parts department Also, the boys talk about some baseball and Cliff's unhealthy obsessio...

On today's episode, Cliff and Christian are joined by Andy Irwin, a wholesale guru who is here to give you his secrets to running a successful wholesale parts department.

On today's episode of Parts Hold, Cliff and Christian go over the most important aspects of keeping your Parts Department clean and organized. Obsolete inventory is a major concern and the best way to overcome this atrocity is by keeping your parts department organized.

On this episode of Parts Hold, Cliff and Christian are joined by special guest, Kaylee Felio. Kaylee has an incredible story on how she came to work for parts and also has her own podcast.