Outside-In

IT Service Management (ITSM) is the playbook needed for successful change management and is needed now more than ever as technology frames our operations. IST's Senior Director of IT Infrastructure, Ted Korba , shares the tools and processes to transform any entity into a prepared, stronger company that fully utilizes its IT team.    This episode also discusses redefining IT with customer service,...

Imagine the power of centralizing all your services into one singular database. Real-time reporting connecting national operations is at the click with IST's proprietary software, IST Suite.    Vice President of Technical Solutions Andrew Addison shares how IST Suite has engineered IST's leading technologies and where it's headed in 2 024 and beyond. Today's work expands beyond one location, and A...

Vendor management can be an uphill battle for any operation. Each contract represents a different service, with new processes and payment plans to manage while successfully operating a facility. The administrative burden can escalate quickly, dividing managers' time between leading their teams effectively and handling these essential support services.    That's where Integrated Facilities Manageme...

When firms expand their operations, they shouldn't have to compromise fast and secure communication with physical mail. Digital Mail is one part of this solution. By scanning mail into a document management system, firms rely less on stationary mailrooms and eliminate the time-consuming tasks of receiving mail.    The second part is the unique partnership needed to implement and successfully adapt...

Creative solutions build lasting partnerships. Senior Vice President and Partner Stuart Schwartz discuss the adaptable, expedient package service the IST Kiosk provides for any size mailroom. Paired with secure locker systems, the IST Kiosk turns a gridlocked operation into an easy, user-preferred service that can adapt to an infrastructure.  Learn how the IST Kiosk and secure locker systems are c...

Providing national support, localized to address clients in any city, may seem too good to be true. Still, with leaders like Senior Vice President and Partner Kim Oleniacz, IST Management can position any operation for success.  On Outside-IN, host Brad Burgess speaks with Kim about IST's adaptable FM service and support structure that can serve multi-campus infrastructures. Also in discussion: pe...

Today's eDiscovery is an endless landscape of options, each providing different strategies to handle litigation and yielding new advanced technology to increase the speed of service. So how does one determine the best option? Vice President of Legal Solutions Greg Caraway shares what to consider and what's currently influencing eDiscovery on Outside-IN.

Civil and criminal case processes may differ, but the end goal is the same if you have a solid partnership with a competitive forensic vendor. IST Management CIO/CISO Jordan MCQuown tells us about the essential role of the forensic analyst and where CSI gets it wrong on our podcast, Outside-IN, with host Brad Burgess.

Brad Burgess talks with Maggie Cantalupo about Hospitality and conference room management. 

Brad Burgess speaks with Senior Project Manager Sherry Godfrey about the keys to managing an efficient document review project

Brad Burgess, the host of Outside-IN, discusses what law firms are looking for in a litigation support partner with Bill Goodwin, of Sterne Kessler.

IST's National Directors of Managed Review, Nicole Fryson and Denika Thomas discuss the advantages of utilizing IST's whole-team approach to document review on Outside-In with host Brad Burgess.

Brad Burgess hosts Outside-IN with guest Christian Almeida, IST's On-Site Operations Manager at Northeastern University, to discuss IST's Kiosk application and Smart Locker technology. These technologies are helping universities, and colleges get overnight packages into the hands of their students, staff, and faculty faster and more efficiently.

Brad Burgess, host of Outside-IN, discusses with IST's Ben Moore, Business Analyst, how IST's Space Planning software helps companies better manage their workspaces.

Outside-IN Host Brad Burgess talks with Kim Oleniacz, Senior Vice President/ Partner on the advantages of Integrated Facilities Management over Facilities Management, and why companies are switching to IFM.

Outside-IN host, Brad Burgess, discusses with Michael Nelson, Senior Vice President & Partner, eDiscovery, the topic of Virtual Managed Review

Outside-IN host Brad Burgess spoke with Andy Jacobs, National Director of Digital Forensics, on employee departures and forensics's role.

Outside-In host Brad Burgess discusses with Brian McManus SmartLockers and how they are changing the way business centers deliver mail and packages to end-users.

Connie Snow, IST's National Director, of Court Reporting Operations, and how the world of depositions has changed over the past year and what the future of Court Reporting looks like. 

Looking Back to Look Forward: Lessons learned from the pandemic to ensure your office services still run efficiently during a crisis.

Greg Caraway VP Legal Solutions providing real results through IST's Legal Solutions.