Outside-In

When Sidney Lampton Morris,  A ssociate  A ttorney at Watkins & Eager, received what she thought would be a one-terabyte document  production,  she had no idea it would grow to six terabytes, span 22 mirror-imaged devices, and  contain  over six million documents. In this episode of Outside IN, Sidney walks through how IST's managed review team, AI-powered analytics, and relentless communication t...

Most companies  don't  think about eDiscovery until  they're  already in trouble. But according to 30-year industry veteran  and Managing Vice President  Ed Fiducia, the organizations getting crushed by discovery costs  aren't  losing because of bad lawyers or bad technology.  They're  losing because nobody asked the right questions before the case ever started. In this episode of Outside -IN , Ed...

Ep. 45:  Dive into eDiscovery and AI in our latest podcast episode featuring IST's Senior eDiscovery Project Manager/Sales Engineer Sara Asgur! Listen as Sara shares her journey in the field and the revolutionary ways AI is being utilized to streamline the review process. Discover how AI significantly reduces review volumes, boosts efficiency, and enhances consistency for small to mighty firms. Un...

In this episode, operations leader Mike Horton, Operations Manager, reveals his "blueprint" for transforming nervous new clients into long-term, trusted partners by mastering the critical transition from  initial  implementation to daily excellence.  Drawing on  over 27 years of experience, Mike explains how to move past client anxiety by  identifying  "pain points" and building a foundation of sa...

Implementations  don't  fail because of technology—they fail when people feel unheard, surprised, or overwhelmed. In this episode of  Outside In , Brad Mitchell, Implementation Manager at IST, pulls back the curtain on what truly makes an implementation successful.  Drawing on  more than 16 years of experience, Brad shares how a people-first, no-surprises approach helps clients navigate change wit...

In this  episode of Outside-IN,  we are talking with  Ted Korba,  Senior Director of IT Services,   about  how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today's chaotic, technology-heavy corporate world. Ted reveal s  how  he is  transform ing the  rigid IT processes into efficient systems,...

Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the Army, discuss why the modern corporate mailroom is a crucial vulnerability and a potential entry point for real threats. Discover why mail security has become a massive priority, d...

Join us on "Outside -IN " as we welcome back Maggie Cantalupo, an expert who has seamlessly transitioned her extensive background in five-star hospitality, from luxurious resorts to prestigious hotels like the Essex House, into the dynamic world of modern Workplace Experience. In this insightful episode, Maggie reveals how the corporate environment has evolved far beyond traditional reception and...

In this episode of 'Outside- IN,' join Jim Pelley, National Director of Court Reporting, as he dives into the crucial digital evolution of court reporting , a necessary shift addressing the industry's significant shortage of traditional stenographers. You'll learn how specialized tools, unlike generic platforms, offer unprecedented audio quality with separate recording channels for each participan...

This episode of Outside-IN we talk with Todd Kunz, the National Director of Managed Review Services at IST, shares his unique journey into the eDiscovery and M anaged R eview business, driven by a knack for logic and problem-solving . Todd shares an insightful perspective on optimizing managed review processes , starting from the crucial, often overlooked, e D iscovery agreement stage where the bi...

In this poignant and inspiring episode of the Outside-In podcast, we delve into the world of cystic fibrosis and the incredible impact of community and support. Join us as we sit down with Hal Blackman, CEO of IST Management, and Jennifer S t asne y and Blake Jones, a remarkable mother-son duo who have been living with cystic fibrosis for over a decade. With unflinching honesty and vulnerability,...

eDiscovery is complex, but the right workflow can make all the difference. In this episode of Outside-IN , host Brad Burgess sits down with Greg Caraway , VP of Legal Solutions at IST, to break down how a single-tool workflow simplifies the review process, reduces costs, and enhances efficiency. They discuss the power of early case assessment (ECA), analytics, and technology-assisted review (TAR)...

In this episode of Outside - IN , we dive into the evolution of hospitality in the corporate world and how it's now shaping the broader concept of Workplace Experience . Host Brad Burgess sits down with Maggie Cantalupo, National Director of Hospitality, to explore the critical role of conference room management, hybrid meeting technology, and service-driven office operations. From ensuring seamle...

In this episode of Outside In , we delve into the intricate world of digital forensics with IST's Arthur Schmeiser, National Director of Fore nsics eDiscovery , exploring how their expert team navigates the complexities of data collection, analysis, and preservation. From senior professionals with advanced certifications providing defensible evidence in court to innovative remote collection method...

In this special episode of the Outside-IN podcast, host Brad Burgess takes listeners on an insightful journey into how AI is transforming the business landscape at IST Management and beyond. Through compelling firsthand accounts from leaders like Jordan McQuown , Sara Asgur , Jay Lafont, Sean Mannix, and more we explore the true potential of AI—debunking myths and showcasing its role as an empower...

In this episode of Outside-IN , we dive into the future of document management with IST Management's Operations Manager, Mark Whitley, who reveals how digital mail solutions are transforming the way businesses handle critical mail and documents. From enhancing security and compliance to streamlining workflows in hybrid work environments, IST's DocStor solution offers organizations a flexible and e...

In this episode of Outside-IN, Jay LaFont, Senior National Director of Human Resources, helps us explore how IST is revolutionizing employee training and development to meet the demands of a rapidly changing work environment. From the PACE Program, which transforms hospitality workers into office service professionals, to the SMART Program designed to develop crucial leadership soft skills, IST is...

I n this episode of the IST podcast Outside In , host Brad Burgess sits down with industry veteran Stuart Schwartz , Senior Vice President and Partner, to explore how technology is revolutionizing the management of mail and packages in higher education and be yond. Wit h nearly 30 years of experience in the outsourcing industry, Stuart shares insights on the importance of building strong relations...

If you're curious about how IST uses AI to help our legal clients catch up and compete in today's competitive market, this episode is for you. On Outside-IN, guest Jordan McQuown (CISO/CIO of IST Management) delves into his early interest in technology and where he sees it headed. We discuss Image Recognition, Text Analysis, Named Entity Recognition, and Language Translation, which accelerate proc...

Dive into eDiscovery and AI in our latest podcast episode featuring IST's Senior eDiscovery Project Manager/Sales Engineer Sara Asgur ! Listen as Sara shares her journey in the field and the revolutionary ways AI is being utilized to streamline the review process. Discover how AI significantly reduces review volumes, boosts efficiency, and enhances consistency for small to mighty firms. Uncover to...

On Outside-IN, Regional Operations Manager Charles Riddervold shares the power of IST's problem-solving partnership. Focusing on solving faulty package distribution services at Loyola University, Charles highlights the swift implementation of the MSPT system and IST Kiosk to streamline package pick-up from 15 minutes to under two. Beyond exceptional, adaptive technology, we discuss the synergy bet...

On Outside-IN, Sean, IST's IT Security Engineer II and an IT infrastructure and cybersecurity expert discusses the human element in securing IT systems. Sean stresses user awareness training, vigilance against phishing, and the evolving tactics of threat actors in cybersecurity. We also touch on AI's dual role in cybersecurity - from DeepFakes risks to behavioral analytics benefits. The conversati...

Regional Operations Manager and Army Veteran Charles Riddervold shares his experience with the Partnership for Your Success ( PaYS ) program, an initiative by the United States Army to help veterans transition into civilian careers, and IST's brand new partnership.     Sourcing military veterans for career opportunities highlights their strong work ethic, leadership skills, and commitment to excel...

Finding the right career opportunity can feel like a frustrating and impersonal experience for applicants, but Vice President of Talent Acquisition Sydney Ayers challenges this mindset with intentional action. On Outside-IN, we talk about IST's recruitment efforts, from LinkedIn connections to campaigns sourcing military personnel and what not to do in your hiring process.  

The term AI receives a full spectrum of responses in the legal world. From excitement to fear, attorneys and their clients are navigating how AI will affect their service, and, for some, suspicious that it will enhance it. On Outside-IN, National Director of Training Jeff Grogan joins us to explain AI, sharing its current use in litigation and where it's headed. We discuss past feared technologies...