Outcomes

When NDIS support workers understand the rights of the people they care for, the care changes. Zoe and Karen are joined by Liz Sakal — Ausmed's Disability Team Lead, who led the team behind the Know My Rights project: a national micro-learning platform built in partnership with Inclusion Australia and funded by the NDIS Quality and Safeguards Commission Grant Program. They cover how 15 micro...

What if staff could verify what they already know  and save time on training they don't need? This week the Capability Crew are joined by special guest Ben Quartermaine, Product Manager who has been leading the Learning & Growth team building Ausmed's new Knowledge Verification feature. Ben unpacks what Knowledge Verification is — a short pre-assessment that lets staff demonstrate e...

We’re back! And we have lots to catch up on. Zoe, Michelle and Karen return for a wide-ranging conversation on what has been an exciting start to the year. Karen brings a global and systems-level perspective, Michelle shares a real-world pulse check (and her phone number) and Zoe rounds out the conversation with what’s happening inside Ausmed! A lot covered. A lot changing. Plenty more...

What a year it’s been. In this final episode of the season, Zoe, Michelle, and Karen come together (in person for the very first time!) to reflect on the conversations, challenges, and learnings that shaped their year in capability. It’s a relaxed, laughter-filled episode that looks back at what’s shifted across the healthcare landscape, how their own thinking has evolved, and wh...

Inclusion isn’t just about what you teach — it’s about what you’re willing to unlearn. In this bonus episode, Zoe sits down with nurse educator and disability advocate Vanessa Cameron to unpack what inclusion really looks like in education. Drawing on both lived experience and years of clinical teaching, Vanessa explores how thoughtful design, reflective practice, and unlea...

Performance reviews get a bad rap — and for good reason. They’re often rushed, compliance-driven, and disconnected from what really matters: people, capability, and growth. In this episode, Zoe, Michelle, and Karen are joined by Emma Piercy, Learning Innovations Lead at Ausmed, to explore why performance management often falls short in healthcare — and how it can be redesigned to...

The future of learning isn’t static — it’s responsive, reflective, and built for capability. In this follow-up to our first AI episode, Zoe, Michelle, and Ausmed CEO Will Egan explore the next phase of AI in learning:  generative learning — and the governance frameworks that make it safe and useful in real-world healthcare settings. From rubrics and role-based prompts...

A gut feeling can tell you everything — especially when it comes to safety, trust, and team culture. In this special bonus episode, Zoe sits down with Rasa Kabaila NP to explore what psychological safety really looks and feels like in practice. From recognising the early signals of unsafe environments to understanding why values only matter once they are tested, this is an honest and grounde...

Worried about AI stealing your job? ...or are you ignoring it until it goes away? This aversion might be blocking you from pathways to real improvements in workforce capability. Will Egan  (CEO of Ausmed) joins Zoe, Michelle and Karen to outline the three phases of AI adoption: Risks, Opportunities and Governence. Together, they breakdown the fears around accuracy, bias and job disruption, be...

Forget policy binders and bureaucratic buzzwords, Zoe, Michelle and Karen are back with a grounded, challenging and surprisingly relatable take on  governance. They explore the tensions between high-level governance ideals and the reality of applying them down in the weeds. What emerges is a refreshing discussion about how governance, when it's 'good' , supports trust, capability, and clarity...

A trauma-informed approach is often seen as a specialist skill — but what if it was embedded into the everyday systems that shape how we give feedback, lead teams, and build trust ? In this special bonus episode, Zoe sits down with Dr. Karen-Ann Clarke — a veteran mental health nurse, educator, and academic — to explore how trauma impacts learning, behaviour, and relationships at...

Is your strategy being discussed regularly? or is it just gathering dust in a drawer? Zoe, Michelle and Karen explore how strategy can support capability, guide decision-making, and bring people into alignment. They talk about what it takes to make strategy visible, turning it into something people actually use — and how to keep it alive through everyday habits, team culture, and shared unde...

Change is everywhere in healthcare — new roles, new reforms, new technologies. But how we navigate that change? Why do some of us thrive on change while others dread it? Zoe, Michelle and Karen tackle the real-world messiness of  change management and the capability it takes to lead, support, and shape it. What starts as a reflection on Zoe’s own role transition quickly unfol...

Get ready to rethink how we verify and value professional capability as Zoe, Michelle and Karen unpack one of the trickiest concepts in healthcare: competency. Together, they examine how competency needs to be more than a process — it needs to be a conversation . They also discuss how to move beyond static assessments, how confidence and compliance fit in (or don’t), and what good comp...

Let's dive headfirst into the often dreaded but undeniably essential world of mandatory training in healthcare. Zoe, Michelle, and Karen discuss whether mandatory training truly builds capability or if it's just a checkbox culture driven by regulation and fear of risk. It's time to move beyond “death by e-learning” and think critically about why we do mandatory training , how it’...

Welcome to the first episode of Capability Corner, the podcast where we explore building workforce capability in healthcare! Hosted by Zoe Youl, Dr. Karen Patterson and Michelle Wicky. Discover the latest trends in healthcare education, the real meaning of triangulation during audits, and how building capability can transform workforce performance and patient care outcomes.  Whether you're in...

What does it take to navigate the complexities of scope of practice in Australia's healthcare system? Will Egan sits down with Kate Rowan-Robinson, Chair of the Nursing Regulation Faculty at the Australian College of Nursing, to find out.  Kate sheds light on how nurses are expanding their roles and responsibilities while understanding the critical balance between competence, confidence, and autho...

Will is joined by Rebecca Rundle, Head of Learning at Ramsay Healthcare, as they dive into how Ramsay is transforming its learning culture from reactive to proactive! Bec shares how the CARE Leadership Framework (Coach, Achieve, Relate, Evolve) is empowering leaders at every level to not just learn, but drive real behavioural change. With over 280 leaders already through the program, Ramsay’s Lead...

In this exciting episode of Outcomes, Will Egan chats with Dr. Jennifer Graebe, Senior Director of Nursing at the American Nurses Credentialing Center (ANCC), about the game-changing shift from time-based learning to an outcomes-based approach that’s transforming the way healthcare professionals grow. Dr. Graebe dives into the evolution of nursing education in the USA, the rise of Outcomes-Based C...

In this episode of Outcomes, Will Egan speaks with LGBTQIA+ advocate Matthew Robert Parsons (they/them), co-author of the updated Rainbow Tick framework. Matthew discusses the importance of challenging the “default script” in healthcare — the outdated assumptions about gender, sexuality, and bodies that exclude LGBTQIA+ individuals from equitable care. Matthew shares their journey from disability...

In this episode of Outcomes, Katie Farrell and Nicole Greig from the South Western Sydney Local Health District join the discussion to explore the challenges and innovations in maternity care within one of New South Wales’ most diverse and rapidly growing regions. Katie and Nicole are working to help ensure that every expectant mother receives timely and effective care, regardless of their backgro...

In this episode Outcomes, Will Egan is joined by Bernadette O'Connor, the former Director of Allied Health at the Royal Children's Hospital in Melbourne. Bernadette brings over four decades of experience in health care, sharing her journey from a speech pathologist to leading major healthcare initiatives. She discusses the Stepped Care Project, a transformative approach to paediatric diagnostic pa...

In this episode, we are joined by Simon Kerrigan, Managing Director of Guide Healthcare. Simon is a passionate physiotherapist dedicated to reshaping societal views on the capabilities of older adults. He dives the importance of allied health, highlighting key professions such as physiotherapists, occupational therapists, speech pathologists, dieticians, and podiatrists. He discusses the current t...

In this episode, Will is joined by Leanne Boase, CEO of the Australian College of Nurse Practitioners. Leanne highlights how the persistent advocacy, determination, and lobbying efforts by nurse practitioners have led to significant changes in our healthcare system. From influencing medication legislation to shaping community health services accreditation, these efforts demonstrate how small, dedi...

Kate Renzenbrink is the Chief Clinical Informatics Officer at the Royal Victorian Eye and Ear Hospital. She has an extensive career spanning many areas of healthcare and has spent much of the last decade working in nursing informatics. Kate has also been part of large scale electronic medical record (EMR) implementations across a number of Victorian hospital and health networks. In this episode, W...