Optometry: The Ultimate O.D.

Staff Behaviors to Be Aware of in 2022 - E79 Highlights from this episode: 7 Staff Behaviors to Be Aware of in 2022 (00:37) Office Talk: Changing staff dynamics & Prepping for Q1 (21:59) The end of every year I do staff evaluations and this year I have come up with 7 different things that I am seeing and addressing in my staff based on what came up during these. Some things I would have never...

Ultimate O.D. Nugget - Staying the Course Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about sticking it out. If you stay the course and have patience, you will find success! Enjoy. Join in the fun and subscribe to the podcast to keep up with all the great c...

How to Deliver Bad News to Patients - E78 Highlights from this episode:  How to Deliver Bad News to Patients (00:37) Office Talk: Handling curveballs with family emergencies & the office party planner (15:01) No one likes to tell bad news... especially when it's your business! In this episode, I give you my breakdown on how to best deliver bad news and how to even plan ahead so you have o...

Ultimate O.D. Nugget - Questions  Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about the questions you ask (to patients, your staff, etc) and how that can help shape their experiences and make you a better doctor and leader. Enjoy. Join in the fun and s...

The Best Job in the World - E77 [New Year's Episode] Highlights from this episode: The Best Job in the World (00:41) Listener Questions (7:47) It seemed fitting to wrap up 2021 talking about our profession as a whole. What's your perception like? Do you love your job? If not, what can you do to make something you love? Enjoy, my friends, and have a Happy New Year! (00:41) In this episode we don't...

Ultimate O.D. Nugget - Controlling Your Margins Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about managing your margins. This is where the money is made my friends. Make sure you have a plan. Enjoy. Join in the fun and subscribe to the podcast to keep up wi...

Taking Care of Your People - E76 [Holiday Episode] Highlights from this episode: Taking Care of Your People (00:56) Office Talk: Get yourself a good frame rep (13:14) In the spirit of giving this time of year, we are talking today about taking care of your people that work with you every day. The longer your staff sticks around, the better for you, them, AND your patients. Patients notice turnover...

Ultimate O.D. Nugget - Happy Staff Stays  Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about keeping your staff happy so they will never want to leave! Build those relationships and reap the rewards. Enjoy. Join in the fun and subscribe to the podcast t...

Developing Your Dream Team for 2022! - E75 Highlights from this episode: Developing Your Dream Team for 2022 (00:37) Office Talk: Working ON the office vs. IN the office, frame philosophy (20:08) Doesn't every practice just want a dream team of amazingly cohesive, efficient, and happy support staff? I know I do! We've talked in past episodes about how to "get the right people on the bus" and other...

Ultimate O.D. Nugget - What Insurances Should You Take? Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about insurances and what ones you should accept at your office. You may be surprised by my answer! Enjoy. Join in the fun and subscribe to the podcast to ke...

Got Feedback? Use It! - E74 Highlights from this episode: Got Feedback? Use It! (00:34) Office Talk: Keeping Staff Sharp & Putting Out Fires (13:08) Not receiving feedback on how you're doing when you first start a practice can be kind of daunting initially after years of getting a ton of it in school. However, that can lead to us not asking for it and then even being afraid of it. No one like...

Ultimate O.D. Nugget - Overnight Success Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about becoming "an overnight success" in optometry. What does that mean? Find out now! Enjoy. Join in the fun and subscribe to the podcast to keep up with all the great con...

Are You Not Entertained?! - E73   Highlights from this episode:   Are You Not Entertained?! (00:39)  Office Talk: Being out of the office & niches (16:50)  For better or worse, we are a society that must constantly be entertained. If you don't have charisma to hold people's attention, it's going to be in one ear and out the other. You might say, "why does this matter t...

Ultimate O.D. Nugget - Treat Your Optical Like Retail Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about the feel of your optical. Is it dim with people in scrubs everywhere or does it feel like an enjoyable shopping experience? Trust me, my friends, you wan...

Thanksgiving Driving Episode - E72 Highlights from this episode: Thanksgiving Driving Nuggets (00:39) On your holiday drive this Thanksgiving, here's a good episode for you to mull over. We all want to close out the year feeling organized and having our plan for the future in place, so let's get it started now! I have some great pearls in this episode for things you should be doing to take care of...

Ultimate O.D. Nugget - Who Should You Trust With Phones? Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about who to trust with the bloodlines of your office: your phones. It may sound like something simple that a newbie can handle... but is that the best choi...

The Discipline to be Great - E71 Highlights from this episode:  The Discipline to be Great (1:18) Office Talk: Growth phase, Always on (18:39) You know as doctors that it takes discipline to do something great. You did that in becoming the doctor you are. The battle is not over though, my friends. If you want to have a successful, growing practice/career, the work and discipline must continue...

Ultimate O.D. Nugget - Setting Expectations Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about how properly setting expectations in any area of your life will help set everyone up for a good experience. People become unhappy when there is a breach in expecta...

Are You Trading Time for Money or Do You Have A Business? - E70 Highlights from this episode: Are you trading time for money or do you have a business? (00:34) Office Talk: Mr. Fix-it and Customer service for tough patients (16:20) What is your practice like if you're not there? Is it still making money? If your goal is to have a business, then it better be my friend! In this segment I give some s...

Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about how to handle those slow times in your practice and not let them affect you longterm. Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclu...

What Language Are You Speaking? - E69 Highlights from this episode: What Language Are You Speaking? (00:38) Office Talk: It's all about the details! (16:13) To connect with your patients and gain their trust, you have to be speaking their language. If you know they have a pain point, ADDRESS IT! Let them know you are hearing them! This also means tailoring what you prescribe (or don't prescribe) f...

Ultimate O.D. Nugget - Myokymia & Ocular Migraines Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about myokymia & ocular migraines and what the body is trying to tell us. Enjoy! Join in the fun and subscribe to the podcast to keep up with all the grea...

Top Tips for Handling a Slow Season - E68 Highlights from this episode: Top Tips for Handling a Slow Season (00:38) Office Talk: 10 Year Anniversary for Practice (15:07) Whether you are just starting out on your own or are already in an established practice, you are going to have slow times. The key to not letting these times effect you is to remain calm and in control. In this episode I go over w...

Ultimate O.D. Nugget - BHAG Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugget it's all about you setting your Big Hairy Audacious Goal and letting that guide you. Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pip...

Charge What You're Worth! - E67 Highlights from this episode: Charge What You're Worth (00:35) Office Talk: Dropping a Frame Line, Chats with Ultimate O.D.'s (12:31) Think about it: your prices dictate the kind of person that will pay it. Right? When I started my practice, I thought my edge was going to be charging the lowest price for my exam. As it turned out, I learned a valuable lesson about s...