No Wrong Door: A Findhelp Podcast

For many community based organizations, daily case management still means navigating rigid systems, paper forms, and heavy administrative burdens that take time away from direct care. In this episode, Noah Harlan, Vice President of Community Solutions at Findhelp and founder of Kiip, discusses how embedding with frontline case managers shaped the creation of simple, mobile-friendly case management...

Behind every search for assistance is a person navigating a complex system in a moment of need. In this episode, Moriba Jah, Co-Founder and Chief Scientist of GaiaVerse, discusses how his background in aerospace engineering and orbital dynamics shapes his approach to analyzing fifteen years of anonymized Findhelp search data. He explores how responsible AI can move beyond raw statistics to reveal...

Behind every connection to help is a massive effort to digitize work that's still done on paper, spreadsheets, and phone calls. In this episode, Rachel Frock, Engineering Director at Findhelp, discusses how her team builds technology that supports the people delivering social care, not just the software itself.

Identifying a need is only half the battle. The harder part is building a system that turns it into real support. In this episode, Tiffany Quirk and Anna Kanter Musa of MHS Health Wisconsin share how their team built a four-pillar model to move drivers of health work beyond a checkbox. They discuss risk-stratifying member needs, closing the loop on referrals, and the measurable results, including...

Navigating fragmented human services during a crisis can feel impossible. In this episode, Beck Moore, CEO of the Community Action Association of Pennsylvania (CAAP), discusses how local agencies act as trusted anchors for families in need. Drawing from his own lived experience with homelessness, Beck explains how CAAP coordinates statewide support and leverages the PA Navigate platform to bridge...

State governments play a critical role in connecting healthcare, social services, and community organizations around a shared understanding of people’s needs. In this episode, Findhelp’s Kraig Dalton discusses how states are building statewide social care infrastructure that reduces fragmentation, improves coordination, and helps create a more person-centered approach to care.

Many communities rely on fragmented systems, personal relationships, and outdated resource lists to connect people to services. Recorded at the 2026 Texas Social Care Summit, this episode features a conversation with Denton County Public Health's Alex Reed about how local government, community organizations, and other partners worked together to create a shared social care network that is improvin...

Getting connected to behavioral health care often requires navigating a fragmented system of referrals, provider networks, and outdated information. In this episode, MiResource co-founder and CEO Mackenzie Drazan Cook explains how her team is helping improve behavioral health matching and referral workflows—and how MiResource’s partnership with Findhelp supports a more connected approach to whole-...

Emergency department visits often point to deeper challenges—gaps in primary care, unmet social needs, and difficulty navigating the system. In this episode, Connxus COO Vidya Lakshminarayanan shares how their team combines Health Information Exchange data with community health workers to identify patients after an ER visit and connect them to ongoing care. Through consistent follow-up, trusted re...

Social care doesn’t scale without the right workflows, partnerships, and data. In this episode, Clarissa Banks of CommUnityCare Health Centers breaks down how her team built a community-centered approach to implementing Findhelp—integrating it into their EHR, driving staff adoption, and using data to guide strategy across more than 30 clinical sites in Travis County, Texas.

For millions of people, dialing 211 is the first step to finding help — often on one of the hardest days of their lives. But what happens after the call has often been a blind spot in the system. In this episode, Amy sits down with Dallas Mudd, Senior Director of Partnerships at Findhelp, to explore how new technology is helping call centers move beyond referrals to track outcomes, close the loop,...

What happens when critical information about a person’s needs lives in disconnected systems across healthcare, government, and community organizations? In this episode of No Wrong Door, host Amy Gordona sits down with Findhelp COO Jaffer Traish to explore the growing push for social care data exchange—and why interoperability, shared standards, and consumer-directed privacy are essential to buildi...

Rural providers carry extraordinary responsibility, often with fewer resources and longer distances between care and community. In this episode, host Amy Gordona and Carla Nelson unpack the pressures facing rural health systems and how technology, data, and targeted investments can create lasting, sustainable change.

In this episode of No Wrong Door, we explore the critical need for streamlined care connections in social services with Delaney Boldman from Findhelp. We discuss the challenges faced by healthcare providers, including fragmented systems and outdated methods like spreadsheets and fax machines. Delaney shares insights into our new specialty network initiative, aimed at simplifying access to post-acu...

The social safety net wasn’t built to be simple, it was built out of necessity — and it shows. In the first episode of No Wrong Door, host Amy Gordona sits down with healthcare policy expert Carla Nelson to unpack how the safety net actually works, why it feels so disconnected, and what it will take to make access to social care easier.

This is ‘No Wrong Door’, Findhelp’s podcast about the future of social care delivery. Through candid conversations, the series explores what’s changing, what’s working, and how organizations can collaborate to deliver more connected, effective social care.