Nemours Culture & Talent Podcast

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way.  In this episode, Jared Narlock and Christina Savoie help us to understand Standard 8: Have Courageous Conversations, which includes: Communicate with others in an open a...

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way.  In this episode, Jared Narlock and Mary Huntington help us to understand Standard 6: Be Curious Versus Judgmental, which includes: Be accountable by looking at your own...

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way.  In this episode, Jared Narlock and Christina Savoie help us to understand Standard 4: Model High Performance — Desired Behaviors that Drive Desired Results, which includ...

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way.  In this episode, Jared Narlock and Trent Devore  help us to understand Standard 3: Volunteer Discretionary Effort Constantly, which includes the following:  Understand y...

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way.  In this episode, Jared Narlock and Christina Savoie help us to understand Standard 2: Be Authentic and Humanistic, which includes the following:  Acknowledge the contrib...

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way.  In this episode, Jared Narlock and Christina Savoie help us to understand Standard 1: Be in the moment, which includes the following:  Remain fully engaged in your curre...

Unreasonable Hospitality is a philosophy coined by renowned restaurateur Will Guidara in a book of the same name. In it, Mr. Guidara explains the philosophy of "unreasonable hospitality," which aims to exceed traditional expectations and delight customers with extraordinary experiences, creating lasting emotional connections. While it has long been associated with the hospitality industr...

Team building is truly a daily endeavor. So, what does a collaborative team-building environment look like, what does it consist of, and how can leaders build a team environment with humanity and authenticity? Mary Huntington and Jared Narlock set about answering these questions and more about team-building.  Mary Huntington, Talent Development and Engagement Manager, Nemours Children's Healt...

According to the Harvard Business Review, "psychological safety" is the "belief that you won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. At work, it's a shared expectation held by team members that teammates will not embarrass, reject, or punish them for sharing ideas, taking risks, or soliciting feedback." How do leaders...

According to the Harvard Business Review, "psychological safety" is the "belief that you won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. At work, it's a shared expectation held by team members that teammates will not embarrass, reject, or punish them for sharing ideas, taking risks, or soliciting feedback." What is the rol...

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way. The Nemours Standards of Behavior are: Be in the moment Be authentic and humanistic Volunteer discretionary effort constantly Model high performance — desired behaviors t...

Investing in the development of Nemours associates increases team functioning, productivity, well-being, engagement, and retention. Jared Narlock welcomes Mary Huntington to the podcast to discuss how to be an impactful leader through associate development.  Mary Huntington, Talent Development and Engagement Manager, Nemours Children's Health Jared Narlock, Director, Culture and Coaching, Nem...

What can leaders do to ensure a great onboarding experience for new associates? Sarah Huddleston and Jared Narlock from the Nemours Culture and Talent team provide some tips and tricks on how to make smooth the path of new associates.  Sarah Huddleston, Culture and Talent Project Manager, Nemours Children's Health Jared Narlock, Director, Culture and Coaching, Nemours Children's Health C...

Jared Narlock is joined by Mary Huntington to talk about the Nemours Leadership Experience And Educational Roadmap (LEADER) Program is a fully integrated leadership development program for all leaders. It offers two tracks—Nemours Certified Manager and Nemours Certified Physician Manager—and provides a learning and leadership community that thrives inside and outside of the classroom. Mary Hunting...

Jared Narlock discusses the performance management check-in process, including its definition, who benefits from it, and how associates can prepare for their next check-in. Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

The series on Nemours' core competencies and the Situation, Behavior, Impact (SBI) formula continues with a look at commitment to improvement and quality  Dr. Allison Craft , Associate Vice President, Culture and Talent, Nemours Children's Health Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

Hosts Allison Craft and Jared Narlock continue their series on the Nemours' associate core competencies, give insights into key behaviors, and help the leader and associate utilize the Situation, Behavior, Impact (SBI) formula to discuss lifelong development, behavior change, and skill building. This episode focuses on relationship management. Dr. Allison Craft , Associate Vice President, Cul...

Hosts Allison Craft and Jared Narlock start their series of deep dives exploring how to translate the Nemours core competencies into daily conversations for continued growth and development, utilizing the Situation, Behavior, and Impact (SBI) model. Each competency will have a dedicated podcast episode. This episode concentrates on cultural stewardship . Dr. Allison Craft , Associate Vice Presiden...

Allison Craft and Jared Narlock begin a multi-episode discussion of the Nemours core competencies by defining what core competencies are and how they dovetail into a lifelong learning and development journey. Dr. Allison Craft , Associate Vice President, Culture and Talent, Nemours Children's Health Jared Narlock, Director, Culture and Coaching, Nemours Children's Health Carol Vassar, pr...

Hosts Alison Craft and Jared Narlock explore the leadership concept that associate retention is about developing relationships by concentrating on authenticity and humanism. How do leaders create intentional connections to help associates feel a sense of purpose, belonging, connectedness, and future to the Nemours mission and enterprise? Dr. Allison Craft , Associate Vice President, Culture and Ta...

Healthcare is a 24-hour, 365-day-a-year industry that provides meaningful and valuable services to communities nationwide. However, it can also be difficult, and associate retention can be a struggle. Hosts Allison Craft and Jared Narlock posit that retention is about building trust and healthy relationships between peers, associates, and managers.  Dr. Allison Craft , Associate Vice President, Cu...

The healthcare workplace is an ever-changing landscape. According to the CDC,  research has shown that increased work-related engagement improves associate and patient satisfaction, safety, and overall performance. But how does an organization like Nemours maintain and improve associate engagement? That's the topic our panel guests will discuss today. They will provide insights on associate e...