Microsoft Teams Insider

Ben Richardson, Infrastructure Engineer at SmartSearch , and Andy Whiteside , VP of Sales at Numonix , discuss SmartSearch's move from legacy on-premise call recording to Numonix's IX Cloud platform for Microsoft Teams. • SmartSearch needed more than compliance recording, with usability, QA reporting, and third-party integration as critical requirements • How SmartSearch integrated Numon...

Kevin Kieller , Co-Founder and Lead Analyst at enableUC, discusses how the major unified communications vendors are taking distinctly different approaches to AI and what this means for IT professionals and organisations. • How Microsoft, Zoom, and Cisco are each pursuing different AI strategies, from rapid deployment to simplicity-first to proactive ambient intelligence • Why UCaaS platforms have...

Michel Bouman , AI Powered Workplace Lead EMEA, India and SEA - Teams Engineering at Microsoft , shares a deep dive into Microsoft Scout, the new desktop AI autopilot that acts on your behalf around the clock. • What Microsoft Scout is, how it evolved from Project Lobster, and how it differs from Copilot Chat and Copilot Cowork • How Michel onboarded a personal agent called Red to manage email tri...

Alev Tamer , Sr. Partner Solution Architect at Microsoft , and Chris Wheeler , Senior Copilot Solution Engineer at Microsoft , discuss the latest Microsoft Copilot announcements fresh from Microsoft Build. • Multi-model strategy: how Microsoft brings together models from OpenAI, Anthropic and Microsoft AI to offer genuine choice • Critique and Council: using multiple models to validate and challen...

Howard Crow , Director of Product at Microsoft , joins the podcast to discuss the evolution of Microsoft Planner, its deep integration with Microsoft Teams, and the growing role of AI agents in work management. • Howard shares his nearly 30-year journey at Microsoft, from the founding days of SharePoint to leading the Planner and Project teams • The genesis of Microsoft Planner and how it democrat...

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for June 2026.  Many thanks to Pure-IP for their continued support.  The Copilot Super App Is Coming Scout and Autopilots NVIDIA-Powered Laptops Windows Optimisations for Open Claw and Local Agents Work IQ and Web IQ APIs GA Project Solara — Agent-First Hardware Devices, Powered by MD...

Madhu Sudan , Partner Director of Engineering at Microsoft , discusses Microsoft Teams Facilitator, a first-of-its-kind group AI agent built to actively collaborate with entire teams during meetings. • How Facilitator differs from Copilot: group-level support vs one-to-one assistance • Real-time note-taking, action item assignment, and meeting moderation built into Microsoft Teams • Proactive capa...

James Parkes , Senior Product Manager for Microsoft Teams Call Quality Management, Siunie Sutjahjo , Principal Product Manager for Microsoft Teams Meeting, and Victor Guzman , Senior Technical Program Manager, all at Microsoft, discuss the latest advances in Microsoft Teams call quality tools and reporting. • How CQD has evolved from on-prem monitoring to cloud-scale Power BI reporting with over 4...

Brian McGough , Principal Program Manager at Microsoft, gives a behind-the-scenes look at how change communications work across the Microsoft 365 ecosystem and what's coming next. • How Message Center has grown from 50 posts a month to over 225, and the operational complexity behind keeping hundreds of live posts up to date • The targeting system behind Message Center, from licensing-based fi...

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for May 2026. Many thanks to Logitech for their continued support. • Microsoft 365 E7 and Agent 365 GA • New Models in Copilot • Cowork gets Skills, Plugins and Mobile • AI Skills in SharePoint • Modernising M365 Change Management – New MCPs • Teams Phone Multi-line GA • Teams Devices...

Graham Hosking , Senior AI Solutions Engineer at Microsoft , discusses Copilot Skills, Cowork, and the rapidly evolving world of agentic AI across the Microsoft stack. • How businesses are navigating AI adoption and why there is no silver bullet for enterprise AI • What Copilot Cowork is and how it takes Microsoft 365 Copilot to the next level with multi-threaded task automation • Skills as reusab...

Brett Johnson , Copilot Global Black Belt at Microsoft, returns for a second discussion to decode some of the biggest developments in the Microsoft 365 Copilot ecosystem. • What the Frontier Program is, how it differs from public preview, and how organisations can get early access to the latest AI innovations on a per-user basis • How Anthropic models are now integrated into Microsoft 365 Copilot,...

Bas Brekelmans , Software Engineer at Microsoft, focused on Microsoft 365 Copilot Cowork, explains its architecture and use cases. • How Copilot Cowork runs entirely in the Cloud, unlike local machine-based alternatives, enabling enterprise-grade security, audit and compliance • The multi-model approach using Anthropic's Sonnet and Opus, with the flexibility to switch to the best available mo...

Damian Lewis , Digital Workplace Specialist at BSI, shares the story of designing and deploying Microsoft Teams Rooms across BSI's new London headquarters, the Acre. • Moving from an antiquated AV setup to a fully cable-free, Microsoft Teams-centric environment • The spectrum of room types: from Jabra PanaCast BYOD “hot offices” to Neat Board Pro casual spaces, and full multi-camera divisible...

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for April 2026. Many thanks to AudioCodes for their continued support. PowerPoint Deck Places Insider Live​ Microsoft 365 Copilot Cowork Updates​ Anthropic Models for Copilot​ AI Flex Routing in EU and EFTA​ New SharePoint Experience​ Microsoft Teams & AI Powered Workplace News an...

Patrick Watson , Director of Research at Cavell, and Stewart Wright , Business Development Director for Spectralink EMEA, discuss the untapped opportunity in enabling frontline workers with Microsoft Teams. • 80% of the global workforce is classified as frontline, yet many organisations neglect these workers in their Microsoft Teams migrations. • Frontline workers are often forgotten, given device...

Sean Gilmour , Principal Lead PM for Advanced Calling Experience at Microsoft, discusses the evolution of the Microsoft Teams Queues app — from its origins as a purpose-built workspace for collaborative calling to the latest capabilities, including shared call history and some of what is coming next. • How the Queues app was designed for "citizen agents" — workers who handle customer cal...

Christopher Amdi Mark , Senior IT Architect at Novo Nordisk , shares how the global pharmaceutical company transformed its meeting room estate — from traditional Cisco room systems and telepresence to over 2,500 Microsoft Teams Rooms with plans for more • How the shift from Skype for Business to Microsoft Teams during COVID changed what users expected from meeting rooms • MTR Windows with Logitech...

Alev Tamer , Senior Partner Solution Architect for AI Business Solutions at Microsoft, and Chris Wheeler , Senior Copilot Solution Engineer at Microsoft, break down the rapidly evolving world of Microsoft 365 Copilot agents — from personal assistants to autonomous digital colleagues. • What agents actually are and the spectrum from declarative no-code to low-code Copilot Studio agents and pro-code...

Chris Styczynski , Service Owner for Unified Communication and Collaboration at Clifford Chance , shares how the global law firm approached their RFP process for migrating from Cisco on-prem telephony to Microsoft Teams. • How Clifford Chance structured their RFP into six lots for flexibility: telephony migration, switchboard, contact centre, Operator Connect, on-site support, and managed services...

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for March 2026. Many thanks to Ribbon for their continued support. PowerPoint Deck Microsoft 365 Copilot Wave 3​ Anthropic in M365 Copilot ​ Copilot Cowork​ Agent 365​ Microsoft 365 E7​ AI Workplace Roadmap​ Teams Devices Roadmap​ New Teams Certified Devices​ Events​ Useful Links: Bri...

Mike Love, CTO at LabourNet, is joined by Janet Souter-Dantu , Co-founder at ScopServ Integrated Services (Pty) Ltd, and Vanesia Raborethe , Head of Sales at ScopServ Integrated Services (Pty) Ltd, to discuss LabourNet's move to a Microsoft Teams-based contact centre with Landis. LabourNet, established in 1996, is a large labour law consulting firm with a national footprint in South Africa. •...

Jeff Teper , President of Microsoft 365 Collaborative Apps and Platforms, discusses 25 years of SharePoint — from its humble origins as an intranet product to a cloud platform supporting over a billion users and exabytes of data. • Origin story: How two separate Microsoft projects merged to create SharePoint, filling a massive need for intranets, document management, and collaboration in one custo...

Adam Jacobs , Principal Program Manager at Microsoft, works in IC3—the real-time communications platform team behind Microsoft Teams. With four years at Microsoft and a decade at Polycom before that, Adam shares insights from the backend of one of the world's largest communications platforms. • How IC3 supports Microsoft Teams at massive scale, including cost considerations for new features a...

Andrew Wigmore , Teams Product Owner at defence contractor BAE Systems, shares insights from his 40-year career and the company's journey to Microsoft Teams and the cloud. • Migrating 45,000 phone numbers from Skype for Business to Microsoft Teams in a single morning • Managing 65,000 E5 users and doing over a third of a billion minutes of Teams audio annually • The cultural shift from on-pre...