Let’s Talk Business Transformation!

Generative AI changed enterprise technology. Within 12 months, autonomous and agentic AI changed it again. In this episode of Let's Talk Business Transformation, Sean Catlin , Global Head of Strategy at OSF Digital, sits down with David Brown , SVP and Global Chief Customer Officer, Service Cloud at Salesforce, to discuss why more businesses are moving beyond small AI experiments and putting a...

Voice used to be the last stop in the customer journey, the place customers turned when something went wrong. Today, it’s becoming one of the most strategic channels for transformation. In this episode of Let’s Talk Business Transformation, Tye Barnes from OSF Digital joins us to explore how AI is reshaping voice experiences, what modern contact center transformation really looks like, and how org...

In this episode of Let's Talk Business Transformation, JohnConiglio , Senior Consultant at OSF Digital, shares an advisor’s perspective on how organizations are leveraging AI across commerce, service, and marketing, and how strong governance and executive oversight turn those investments into real revenue impact. Key topics • Where AI is driving measurable revenue • Where it can quietly introd...

In this special episode of Let’s Talk Business Transformation, Oana Dereli , AVP of Retail and Co-Chair of OSF Women’s Network at OSF Digital, sits down with Rachel Kenney , AVP and Head of GB Commercial Sales UK&I at Salesforce, for a powerful conversation on women in tech leadership, AI, and what it takes to drive successful business transformation. In this episode: • Women in tech leadershi...

Mobile is no longer just another channel. For many businesses, it’s the core of how customers discover, engage, and stay loyal. In this episode of Let’s Talk Business Transformation, we sit down with Marius Ropota , DCOS Operations Director, to unpack what it really takes to build mobile experiencesthat drive results. Key Topics Evolution of mobile apps from early days to AI-driven personalization...

In this episode of Let’s Talk Business Transformation , Adil El Akroud , Sales Director France at OSF Digital, explores how AI, omnichannel strategies, and data are reshaping retail, and what it takes for businesses to stay ahead. In this conversation, we discuss: • What digital transformation really means for retailers today • How customer expectations and behaviors are evolving across channels •...

In this episode of Let’s Talk Business Transformation , Jeff Garwood exploreshow organizations are moving beyond isolated AI models and early experimentstoward foundational AI platforms built for governance, scalability, and realoperational impact.  In this episode, we discuss:  • The difference between real-time data and truly actionable data  • Where AI is already creating measurable impact acro...

What’s blocking real B2C transformation? Spoiler: it’s rarely the technology. In this episode of Let’s Talk Business Transformation , we’re joined by Justine Le Corre , Lead - Advisory and Change at OSF Digital, to unpack what’s really holding B2C brands back and what actually drives long-term value. You’ll hear: • Why treating digital as “just another channel” still holds brands back • How misali...

In this episode of Let’s Talk Business Transformation, we’rejoined by Gerry Szatvanyi , Chief AI Officer, to explore what it really takes to make AI work at scale in enterprise organizations. This conversation is a must-listen for business leaders lookingfor a practical, real-world perspective on AI adoption at scale. Takeaways AI is both a growth engine and a risk amplifier. Companies delaying AI...

Managed services shouldn’t slow you down. They should push you forward. In this episode of Let’s Talk Business Transformation ,  Chelsea Carey breaks down how managed services can actually fuel growth, driving faster releases, smarter roadmaps, and real commerce impact after go-live. If your backlog feels heavy and progress feels slow, this is the conversation you want to hear. Takeaways Managed s...

Customers don’t compare your service to competitors. They compare it to the best experience they’ve ever had. In our latest episode of Let’s Talk Business Transformation, Andrea G. explains why modern customer service is about anticipation, trust, and relationship-building, not just resolving cases. We explore how data, automation, and human empathy come together to shape experiences customers act...

Black Friday is no longer a single date on the calendar. It has grown into a full season, and it reflects how customers actually shop. In this episode, Oana Dereli , AVP of Retail at OSF Digital, walks through what has changed in retail over the last few years and why these shifts matter for the year ahead. We talk about: ✔️ The evolution of Black Friday ✔️ The value of mobile apps ✔️ What intent-...

How do you move from “we implemented Marketing Cloud” to “we’re getting real ROI from it”? In this episode of Let’s Talk Business Transformation, Janina Manthey , Strategy Consulting Director at OSF Digital, shares how organizations can unlock more value from Marketing Cloud through strategic guidance, change management, and the smart use of AI and Agentforce. Tune in to understand how managed ser...

Data alone doesn’t transform a business — people who understand and trust it do. In this episode of the OSF Digital’s Let’s Talk Business Transformation podcast, Andrea G. shares why data literacy is the real foundation of digital transformation. From overcoming cultural barriers to empowering every employee to act on insights, Andrea explains how data can unite, not divide, organizations. Listen...

AI isn’t a magic bullet In Episode 1 of OSF Digital ’s new podcast series Let’s Talk Business Transformation, Rob Smith explains why real business outcomes depend on data, integration, and fixing broken processes — not just adding another tool. In this episode: ✔️ From chatbots to reasoning agents: the big shift ✔️ Why patching processes won’t deliver outcomes ✔️ The hybrid workforce of humans and...