Lessons I’ve Learned (in no particular order), with Steve Bederman

Are we daring to weave the vibrant threads of nonconformity into our leadership, all while nurturing the heart and soul that embody transformative guidance? Join me in this episode for a journey that transcends the boundaries of conventional thinking and ventures into leading with heart in a world that often walks a well-trodden path. This isn't just a conversation for the mavericks and the vision...

Steve Bederman was invited on the Call Center Chronicles Podcast, hosted by Juanita Coley Steve is joining the Call Center Chronicles Podcast to talk about technology as a byproduct, women and technology in leadership roles and tech for the people.   https://nobelbiz.com/blog/tech-for-the-people-with-steve-bederman-call-center-chronicles-podcast/ https://solidrockco.net/call-center-chronicles/?pla...

How are you weaving AI into the fabric of our leadership ethos without losing the human essence that defines great leadership? Join me for this episode, that's not just about the nitty-gritty of tech but also about keeping it real and leading with kindness in a techy world. If you're simply curious about where AI and humanity intersect, this episode is for you. Let's navigate this exciting tech la...

In this episode "Lessons from the Trenches: Leadership Through Failure," I'll be sharing personal stories of setbacks and missteps that have been integral to my leadership journey. I want to explore how embracing and learning from failures can forge more authentic, resilient, and effective leadership. These aren't just anecdotes; they're lessons learned the hard way, offering valuable insights for...

We've all faced those critical moments where a decision can make or break our success. This episode is all about those high-stakes situations. I want to dive deep into the strategies that can help you act with confidence when the pressure is on. Whether you're leading a team, managing a project, or at the helm of your own venture, the insights I'm about to share are designed to empower you to make...

Ever wondered about the intricate world of retail success? Your chance is here! I'm absolutely thrilled to host an industry gem: the remarkable Rudy Waldner. Dive into𝗙𝗿𝗼𝗺 𝗧𝗿𝗲𝗻𝗰𝗵𝗲𝘀 𝘁𝗼 𝗧𝗿𝗶𝘂𝗺𝗽𝗵𝘀: 𝗘𝗻𝘁𝗿𝗲𝗽𝗿𝗲𝗻𝗲𝘂𝗿𝗶𝗮𝗹 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗥𝗲𝘁𝗮𝗶𝗹 𝗪𝗼𝗿𝗹𝗱 and journey with Rudy as he shares his personal tales and insights. 🛍️ 🎙️ This isn’t your average presentation. It's an intimate chat with, a person who's been...

Ever felt that businesses could do more than just chase profits? In this episode, "Deciphering Corporate Social Responsibility: Who Really Gives Back? IS IT FLUFF OR REALITY?", I want to delve deep into the heart of social entrepreneurship. It's not just about money; it's about making a difference. I'll uncover the delicate balance between profit and purpose, and shed light on the transformative p...

Steve Bederman was invited on the Amazing Business Radio Podcast, hosted by Shep Hyken Shep Hyken interviews Steve Bederman, President and CEO of NobelBiz , a Contact Center Technology Company. He is also a published author, an accomplished leader, and a highly regarded Contact Center industry innovator. They discuss the value of omnichannel communication in the different stages of the customer jo...

Steve Bederman was invited on the LGW Podcast, hosted by Michael Ferree On this podcast Steve Bederman from NobelBiz joins the LGW Podcast and shares his experience in the contact SaaS industry, how he thinks it will continue to evolve, and how companies can be successful with their inbound and outbound contact strategies. https://nobelbiz.com/blog/from-call-center-to-contact-center-steve-bederman...

In my journey of understanding team dynamics, I've often pondered: Is it 'Feedforward' or 'Feedback' that truly drives a team towards its zenith? This question led me to curate an in-depth exploration in my next 'Lessons I've Learned' episode. I'll uncover the nuances, the strategies, and the transformative power of both! As I navigate this topic, I invite you to reflect on your own experiences, e...

I've often pondered over our inherent beliefs and how they sculpt the course of our lives. This led me to explore the realms of Fixed vs. Growth Mindsets in my upcoming episode: "Beyond Black & White: Navigating Between Fixed and Growth Mindsets." In this deeply personal conversation, I want to reflect on moments when I felt confined within my own beliefs and the profound awakenings that follo...

Steve Bederman was invited on the Engati CX Podcast   The discussion touched some of the most anticipated topics in today’s contact center space: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more.   Follow Steve on: https://www.linkedin.com/in/stevebederman https://www.youtube....

What's hidden behind the glitz of entrepreneurial success? Find out in our latest episode of "Behind the Scenes of Success" as I want to delve deep into the often-unspoken side of entrepreneurship: FAILURE. 😱 I'm breaking the silence, unpacking the lessons, and taking you on a journey into the heart of the true entrepreneurship grind. Because it's not just about the dazzling wins; it's about the...

Steve Bederman was invited on the Customer Service Academy Podcast, moderated by Tony Johnson.   In this episode, I interview Steve Bederman, the CEO of NobelBiz, about success with virtual call center service. Building great team experiences builds great call center experiences Don't make jobs so complicated - make it simple for team members and call agents to take care of customers Hire problem...

EVERYBODY SAYS THEY CARE MOST ABOUT THEIR CUSTOMER...but do they? 💬 It's a crucial question that every business, no matter how large or small, must answer with sincerity.   In today's market, the phrase "customer is king" is tossed around like confetti, but how can you tell who's truly in service of their throne? 🤔 How do you separate the lip-service from the actual service?   In this episode I...

Steve Bederman was invited on the Benchmark Portal Podcast, moderated by Bruce Belfiore.   The contact center world has been pushed ahead 4 to 5 years in 1 year in terms of technology, because of COVID. The rate of adoption of existing tech just exploded. We will explore this with Steve Bederman and also ask him what's coming next.   https://nobelbiz.com/blog/how-2021-looks-for-contact-centers-wit...

Are buzzwords like empathy, collaboration, and innovation sounding too theoretical and abstract? 🤔 Join me for my upcoming talk, '𝗕𝗲𝘆𝗼𝗻𝗱 𝗕𝘂𝘇𝘇𝘄𝗼𝗿𝗱𝘀: 𝗔𝗰𝘁𝗶𝗼𝗻𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗩𝗮𝗹𝘂𝗲𝘀'. Let's dissect these words, understand their true essence, and provide concrete ways to transform Empathy, Collaboration, and Innovation into Actionable Business Practices. Let's transform these big ideas into tangible strat...

Steve Bederman was invited on the Customer Support Leaders Podcast, moderated by Charlotte Ward.   Steve Bederman joins Charlotte to talk about omnichannel support, and managing big tool and process changes for larger teams.   https://nobelbiz.com/blog/customer-support-leaders-fireside-with-steve-bederman/ https://customersupportleaders.com/2020/12/04/149/   Follow Steve on: https://www.linkedin.c...

Are you tired of business podcasts that leave you with more questions than answers? 🤔 The wait is over. 🚀 "The Three Undeniable Pillars for Building a Thriving Business" is coming up next! This is no ordinary episode - it's a roadmap to turn your dream into a reality!   Be it a small start-up or a massive corporation, these pillars hold the secret to scaling your business, breaking your boundari...

Steve Bederman on the Telecom Reseller Podcast, hosted by Douglas Green.   Steve Bederman of NobelBiz makes his case for the call center specific carrier approach. Bederman defines what constitutes a call center specific carrier and helps us understand what the concept means in contrast to other approaches. Then we learn how this model can cut costs. Bederman serves as President of NobelBiz, a Con...

As a leader, mastering the art of delegation is essential for unlocking my team's full potential and achieving long-term success. By effectively delegating tasks, I can: 🔸 Maximize team efficiency: Delegation allows me to distribute tasks according to individual strengths, leading to increased productivity and better results. 🔸 Foster personal and professional growth: Assigning tasks and respons...

Steve Bederman on the CX Superheroes Podcast, hosted by Christopher Brooks. In this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees. Having started his career as a call agent some 40 years, Steve h...

As leaders, we often feel the pressure to have it all together and to present ourselves as flawless. However, in reality, embracing our vulnerabilities can lead to deeper connections, greater trust, and more effective leadership.   In this episode from How to Run a Company...YOUR WAY!!! Series, I'll share my own experiences with vulnerability and provide tips on how you can begin to embrace your o...

Steve Bederman on the Sage Executive Podcast, hosted by Fernando Corona.   Steve Bederman was invited on Fernando Corona’s Sage Executive podcast where he talked about his management technique and how NobelBiz started out. Join Steve in this exciting and entertaining discussion.   https://nobelbiz.com/blog/steve-bederman-my-job-is-to-always-be-in-management-mode/ https://www.flyingvgroup.com/we-wo...

Being fired is often viewed as a setback or failure. However, many successful individuals have learned unexpected lessons from this experience that changed their careers for the better. For me, losing my job brought me face-to-face with reassessing my priorities and rekindling my passion for my work. And it has taught me ONE IMPORTANT LESSON. I want to share this with you in this episode   Follow...