Knowledgebase Ninjas

In this episode of Knowledgebase Ninjas, Steev Kundukulangara from Teradata talks about how AI is reshaping the world of technical writing. He shares his honest take on whether AI will replace technical writers, and why their skills are still very much needed — especially when it comes to making sense of AI-generated content. Steev also touches on why accuracy still depends on human expertise and...

In this episode of Knowledgebase Ninjas, we have Ramesh Aiyyangar, Founder of Tech Write Pro. He discusses how technical writing is evolving in the age of AI. He emphasizes that modern technical writers must go beyond documentation and develop skills in content strategy, structured authoring, APIs, Docs-as-Code, and cross-functional collaboration. Ramesh highlights that AI is transforming document...

In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Rutva Safi , Senior Technical Writer at GANTNER, about her journey into technical writing and the impact of AI on documentation. Rutva explains how AI can support writers rather than replace them and highlights the importance of empathy, user focus, and clear communication. The conversation also touches on modern documentati...

In this episode of Knowledge Base Ninjas, Gowri speaks with Abhishek Sahoo, Cybersecurity Documentation Specialist at Tetra Pak, about how technical documentation has evolved into a strategic business function. The conversation explores how effective documentation improves onboarding, reduces support dependency, strengthens compliance readiness, and supports operational efficiency in cybersecurity...

In this episode of the Knowledge Base Ninjas podcast, Rachel Johnson shares her journey into technical writing and how the role has evolved over time. She explains why documentation is no longer just a support function but a key part of the product experience, supporting users from onboarding to long-term use. Rachel also highlights the importance of integrating documentation early in the product...

In this episode of Knowledge Base Ninjas, Cody shares his unconventional journey into technical writing and how the field is evolving in the age of AI. Cody shares how he transitioned from academia, combining his passion for language and technology in meaningful ways. He emphasizes creating “down-to-earth” documentation that meets users where they are, rather than overwhelming them with complexity...

In this episode of the Knowledge Base Ninjas podcast, Sadhana talks about what documentation performance really means and why it matters. It shows how effectively documentation helps users complete tasks without relying on support. But numbers alone are not enough. She emphasises the importance of combining quantitative analytics with qualitative feedback to get the full picture of documentation p...

In this episode of Knowledge Base Ninjas, Gowri catches up with Strahinja Milosevic, a Senior Technical Writer with Bitvavo, on the evolving role of technical writers in an AI-driven world. Strahinja, a graduate in English and language from the University of Belgrade in Serbia, began his career as a freelance translator before moving to technical writing.  Now, based in Amsterdam, Strahinja works...

In this episode of Knowledge Base Ninjas podcast, Gowri catches up with Oana Turnea, a Technical Program Manager at Microsoft, to talk about creating and managing documentation systems at scale. Oana began her career as a helpdesk analyst and gradually moved towards information management. She says that from when she began working, she had a genuine passion for helping people better understand inf...

In this episode of the Knowledge Base Ninjas podcast, we have Rahel Anne Bailie, Senior Content Consultant, from Content Seriously. She talks about how organizations are approaching AI and where many miss the mark strategically. She points out that companies often rush to “do AI” without clearly understanding the problem they are trying to solve. She then shifts the focus to existing content and w...

In this episode of the Knowledge Base Ninjas podcast, Sakshi Shah, Technical Writer at Tesla explores how documentation is evolving in the age of AI, where content must serve both human readers and AI systems. The discussion highlights why structure, clarity, chunking, and consistency matter more than ever, and how understanding user types helps balance AI-ready and human-friendly documentation. T...

In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users.    Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-wr...

This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova , Technical writer from Bolt, who shares her path from technical support to technical writing and the skills that shaped her career.    This episode highlights the ongoing importance of clear, thoughtful documentation and the vital role technical writers continue to play. She discusses the balance between domain knowledg...

In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, where content is tested and validated before going live, applying a CICD-like approach to documentation. Netra discusses key metrics for content quality,...

In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers...

In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and streamline editing, allowing writers to focus on higher-level collaboration and mentorship. He emphasizes that AI still struggles with accuracy and n...

Calling all Global Writers, your moment in the spotlight is here. We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most exceptional writers. With the Document360 Global Writers Awards, we are providing a much-needed platform to highlight the contributions of all writers and give them the recognition they de...

In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable content, and clear ownership in documentation. He also emphasizes integrating documentation into daily workflows and the product lifecycle. The discussion cover...

In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficiency, and help create higher-quality deliverables. Ankur also highlights how AI may blur traditional content roles, making it easier to produce different formats...

In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways...

In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stres...

In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs...

In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss k...

When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy?  While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics.   In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being...

In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of docume...