Keynotes by Casago

Mike Mears on Extend Team’s Shared Services: Blending AI and Human Support for Vacation Rentals Host Steve Schwab interviews Mike Mears, Extend Team’s global head of revenue, about his shift from OTAs and AI tools into staffing and why he prioritizes a people-first approach. Mears describes building an AI-driven vacation rental education library for newcomers and explains how Extend Team is evolvi...

Steve Schwab interviews Tim Rosolio, VP of Vacation Rental Partnerships at Expedia Group, about VRBO’s recent transition to a common Expedia tech stack that expands VRBO inventory across Expedia demand and a growing B2B network (including Uber), enables hotel-style promotional tools, and intensifies a focus on quality and trust to reduce traveler anxiety. Rosolio explains how quality signals—accep...

In this episode of Casago Keynotes , host Steve Schwab sits down with Jennifer Hsieh, Managing Vice President and Global Category Leader for Premium and Endorsed Brands at Marriott International. Jennifer leads the strategy behind some of Marriott’s most influential brand extensions, including Marriott Homes & Villas and the broader Marriott Bonvoy ecosystem. In a wide-ranging conversation des...

Enhancing Revenue Management and Owner Experience with Wheelhouse: An Interview with Matt Hope In this episode, Steve Schwab, founder of Casago, interviews Matt Hope, VP of Revenue Management and Analytics at Vacasa and founder and CEO of Wheelhouse, about the recent implementation of Wheelhouse into Vacasa. They discuss the benefits and challenges of this integration, particularly how it simplifi...

Maximizing Vacation Rental Bookings with David Angotti: Strategies and Insights In this episode of Keynote, host Steve Schwab interviews David Angotti, a multifaceted expert in web development, marketing, and property management. David discusses his extensive experience in the industry, which includes pioneering online learning platforms, working as a pilot, and managing properties. The conversati...

Empowering Homeowners with Owner-Centric Revenue Management In this episode of Keynotes, hosted by Steve Schwab, founder of Casago, we dive into an insightful discussion with Andrew Kitchell, founder of Wheelhouse. The focus is on 'owner-centric' revenue management and its applications in the vacation rental industry. Andrew shares the journey of creating Wheelhouse, a platform designed to bring t...

Transforming Vacation Home Management with Craig Rashkow: Introducing the Casago Franchise Model In this episode of Keynotes, host Steve Schwab speaks with Craig Rashkow, a seasoned professional in the hospitality industry, about his recent transition to managing several Vacasa markets under the Casago franchise model.  Craig shares his journey from working in operational roles to entering the vac...

The Inspiring Journey of Hospitality.  In this episode, Steve Schwab, founder and CEO of Casago, sits down with Kish, Jay, and Shirin Kanji, the newest partners of Casago, to discuss the legacy and future of their family business, Impact Properties. They delve into the rich history of their family's move from India to Africa and ultimately to the United States, where they ventured into the hospita...

Owner-Centric Property Management with Michael Austad of Casago In this episode of Keynotes, host Steve Schwab talks with Michael Austad, owner of Casago in Willamette Valley, about his transition from a long career in retail to the hospitality industry. Michael discusses the importance of simplicity, authenticity, and owner-centric property management. Highlighting Casago's unique value, Michael...

In light of the recent merger between Casago and Vacasa, Steve and Matt discuss the future of Casago, while giving insight to the current state of the vacation rental industry as a whole.

Exploring Property Management Excellence: A Deep Dive with Jennie Strait In this engaging episode of Keynotes, host Steve Schwab converses with Jennie Strait from Santa Barbara about her extensive experience and five-year journey with Casago. Jennie delves into her personal philosophies on building honest and educational relationships with homeowners and her dedication to providing warm and welcom...

Sustainable Success in the Vacation Rental Industry with Andrea and Cassandra from Casago In this episode of Keynotes, host Steve Schwab sits down with Andrea and Cassandra from South Padre Island to discuss their extensive experiences in the vacation rental industry. The conversation covers their professional journey to Casago, highlighting their technical, accounting, and managerial expertise. T...

Southern Hospitality and Resilient Property Management with Tim Smith from Casago In this episode of Keynotes, host Steve Schwab interviews Tim Smith, the owner of Casago in New Smyrna Beach. Tim narrates his unexpected journey from Salesforce consulting to property management and discusses Casago's mission to align with homeowners' goals while delivering memorable experiences for guests. Emphasiz...

Inside Casago: Transforming Hospitality and Property Management In this comprehensive episode of Keynotes, host Steve Schwab engages with Philippe and Gerald, owners of Casago Aruba, to explore their journey from the restaurant industry to the realm of short-term rentals. During Casacon 2024, the conversation covers the benefits of implementing structured systems and maintaining transparent proces...

Journey to Excellence: Owner-Centric Property Management with Jeff and Marci Harris In this episode of Keynotes, host Steve Schwab interviews Jeff and Marci Harris from Casago Heber. They discuss their evolution from starting their own property management company, Key in Memory, to joining Casago and achieving significant professional growth. The conversation emphasizes their commitment to deliver...

From Military Ops and Ice Rinks to Premium Property Management: The Casago Story In this episode of Keynotes, host Steve Schwab interviews JB and Ilona from Casago, who manage vacation properties in Henderson and Las Vegas. Steve and JB reflect on their shared background in the Special Operations Army. At the same time, Ilona shares her journey from a world-champion figure skater and coach to a pr...

Forging Personal Connections: Insights from Wendi and Brannon Hightower. In this episode of Keynotes, host Steve Schwab has an enriching conversation with Wendy and Brandon from Frio River Resorts. They delve into their experiences in the property management business, emphasizing the importance of personal relationships with guests and homeowners. The discussion highlights their unique community-c...

Building Meaningful Relationships in Property Management with Mike Reinman In this episode of Keynotes, host Steve Schwab introduces Mike Reinman, owner of Casago in Kona and the Redwoods, who shares his journey from the Peace Corps to establishing a successful property management business. They discuss building strong relationships and trust with property owners, the importance of empathy in hosp...

Owner-Centric Success: Exploring Hospitality with Casago Costa Rica In this episode of Keynotes, host Steve Schwab talks to Juan Carlos and Flor from Casago Costa Rica about their first year in the short-term rental industry. They discuss transitioning from hotel management to vacation rentals, emphasizing the importance of hospitality and owner-centricity. With a focus on communication and local...

Generational Insights: Navigating Property Management with the Wessons In this episode of Keynotes, host Steve Schwab interviews Greg and Stacy Wesson from Sun River, Oregon, about their experiences and philosophy in property management. The Wessons share the history of their family-run business, emphasizing the importance of a relational approach with guests and homeowners. They discuss the 'owne...

Maximizing Rental Revenue with B&B Finder - Keynotes Podcast with Steve Schwab In this episode of Keynotes, host Steve Schwab explores how Casago homeowners can benefit from using B&B Finder as an additional rental channel. Joined by Michelle Gillin and Tim Wilson from B&B Finder, they discuss five key advantages for homeowners, including no guest fees, increased exposure, greater cont...

Homeowner Safety Essentials with Justin Ford In this episode of Keynotes, host Steve Schwab talks with Justin Ford, a safety expert in the short-term rental industry, about essential safety measures homeowners can implement to protect their guests. Justin shares seven key actions, including installing quality smoke alarms, ensuring proper egress, removing tripping hazards, securing swimming pool a...

In this episode, learn how to use the benefits of the Casago third home exchange program.  

Understanding the Casago Protection Program with John Slaughter on Keynotes In this episode of Keynotes, host Steve Schwab discusses the Casago Protection Program with John Slaughter from Rental Guardian. They delve into the specifics of the program, including its liability coverage, structure coverage, content protection, bed bug coverage, and the unique per booking policy. The episode provides e...