HGS

Access the dynamic BPO industry with essential skills and establish a successful career. Proficient communication like soft-spoken skills and empathetic listening, build strong connections and turn them into an opportunity for your career growth in this industry. Tune in to our podcast to get the latest success tips and stay on top.

Ready to ace your IT interview? Discover the top 7 interview tips that can make all the difference! From decoding essentials in job descriptions to mastering your voice and body language, we've got you covered. Find out how to stand out with thoughtful questions and even mock interviews. Hit the play button and tune in with us for insightful tips for a successful career.

Let's explore the expanding horizons of Robotic Process Automation (RPA) within the digital world. Know all the opportunities you can take as dedicated RPA developers, leaders, and consultants. Tune in to our podcast and unlock invaluable insights into this thriving domain.

Discover the key aspects of customer service representatives, who are also the backbone of any & every business success. From being problem solvers to maintaining cherished relationships with clients, they drive transformative marketing strategies at the forefront while adding value to the brand. Stay tuned with us to get a brief outlook on the customer service industry.

Discover the top 10 reasons to kickstart your career in this dynamic field and learn how it can boost your professional journey, sharpen your skill set, and empower you to become a problem-solving expert, among so much more. Tune in now and open the doors to a rewarding future!

Let's dive into the details of - Why AI can't steal our jobs in Customer Service! Let's explore the unique quirks and limitations of chatbots in handling complex customer issues. Discover what makes human agents irreplaceable. Stay tuned with us to debunk the AI hype in this session!

Master the most valued skill in customer care roles: Problem-Solving Ability. We have simplified the "what's," "why's," and "how's" of building and honing your ability to dissect and analyze problems, providing the most suitable solutions. Tune in now to learn and excel in your customer service roles!

Discover the proven strategies to advance your career in the fast-paced world of call center jobs. Learn how to embrace constructive feedback, master the art of negotiation, and cultivate emotional intelligence. Whether you're a seasoned professional or just starting, we will guide you toward securing your next promotion! Tune in now! For more details, check out our blog : https://bit.ly/3ot5lFp

Customer service jobs require the art of being a persuasive and effective problem solver while dealing with unique individuals every day. This thriving industry offers immense opportunities and great growth potential. If you're curious to know about how to achieve success as a customer service representative, tune in & learn the key skills required for a successful career in customer service.

The already high-tech world will never go out of vogue, and software is an essential and major technological development. Thus, it would be wrong to say that software engineering will ever go out of demand. The country's youth believes in new inventions and being one-of-a-kind, thus trying to develop new things every time. In this episode, we are going to explore the potential Software Engineer ro...

A career in the tech industry can be life-changing. You can get a number of benefits and also opportunities to grow as a leader in technical departments. Does this sound like the job for you? We got you! Learn how you can land a Senior Technical Lead role & all there is to know about this exciting career with this insightful podcast.

While tech jobs have always enjoyed a certain level of glamour given the high pay, lavish offices, and a chance to do cutting edge work, anyone who is considering a long-term career in the field must be aware of key trends associated with this sector. Here are some things to keep in mind if you want to grow in this field.

The high-tech world in recent times is inclined toward state-of-the-art technology. Every day we can see new inventions, applications, and software developments. This has only added to the need for software engineers who have the requisite skills to execute specific tasks. Learn more and develop important skill sets that every software engineer should have to plan and develops software as per the...

HGS fosters a workplace culture where our people can enhance their skills at their own pace. In this episode, Katherin, our Assistant Training Manager, will be sharing her views of how HGS has helped her in achieving her career goals along with the teammates that appear like a family.

HGS is a place full of opportunities and rewarding experiences. It caters to the skills and talents of diverse people. In this episode, our people will share their success stories of working at HGS and how it has aided their personality and career growth.

HGS aims to foster a positive, supportive and lively workplace environment full of engaging activities. In this episode, our people will be sharing their experiences of working at HGS along with the growth, culture and career opportunities.

Customers play a crucial role in running a business productively and efficiently. In a conversation with Carrie Ramskill - COO, HGS UK, on National Customer Service Week, we are discussing the role of customers in driving successful business practices. We delve deeper into Carrie's perspective on what it takes to provide exemplary customer service and how COVID19 has redefined the boundaries of cu...

Since the pandemic, life, as we know it, has changed. The post-pandemic work landscape is still in flux. It has caused anxiety, especially for recent graduates and those about to graduate. While career planning must be revamped for the new scenario, stay calm and don't panic.

We are all transitioning back to office settings or hybrid work settings after the Pandemic. In a conversation with Giridhar G V, Executive Vice President, Global Human Resources, HGS, we are decoding the “Future of work” in the context of HGS, helping everyone understand and adapt to this change. In this time change, we further explore Giri’s take on HGS values and their vital role in acquiring a...

Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer. While it cannot be forgotten that each customer...

You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand the workings of...