Harald’s Curious Corner

In this episode, JD Dillon , author of The Frontline Enablement Playbook , shares why frontline employees need a fundamentally different approach to learning, enablement, and performance support. He explains why traditional training often clashes with the realities of frontline work, how L&D teams can connect their efforts to operational outcomes, and why the goal should be helping people beco...

Customer education has spent years fighting to prove it belongs in strategic conversations. AI may finally force the issue. In this episode, I’m joined by Danielle Evans from Sendoso, Monica Walsh from Klaviyo, Ashley DeKerlegand from Quickbase, Talya Reynolds from ClearCo, and Ben Love from Jupiter Learning for a practitioner-led conversation about where customer and partner education is heading....

What happens when a learning and development team has to evolve as quickly as the technology and business around it? Cammy Wood , Global Director of L&D & Engagement at GoDaddy , shares how her role grew from supporting sales training to shaping enterprise-wide learning, leadership development, onboarding, and skills enablement. She explains how GoDaddy uses experimentation, pilots, social...

Learning and development teams often begin with content, courses, and completion rates. Nick Shackleton-Jones and Charlie Kneen argue that the better starting point is performance. Nick , creator of 5Di, and CEO and founder of Shackleton Consulting , explains why he would erase education from the L&D industry and replace content-centred thinking with human-centred design. Charlie , CEO and Fou...

The way we think about talent is changing. A neat climb from one role to the next makes less sense when the work itself keeps moving. In this episode, I sit down with Kevin Bishop , Director of Talent Development at LinkedIn , whose own career has taken an unconventional route from theatre into learning and talent. Kevin makes the case for thinking less about job titles and more about the skills y...

Learning should not be measured by how much information we deliver. It should be measured by whether people can perform better in the moments that matter. In this episode, I speak with Clark Quinn , Executive Director at Quinnovation , Co-Director at The Learning Development Accelerator , advisor to Elevator 9 ,  and author of Designing for Learning in the Real World . Clark brings decades of expe...

Customer education is no longer just about creating content. It is about driving customer success, growth, and measurable business impact. In this episode, I sit down with Eric Mistry , AI & Automation Transformation Lead at Zapier , Amy Vujanich , Senior Manager, Technical Customer Education at Boomi ,  Kris-Ann Nansen , Senior Principal Product Manager at Oracle , and Christie DeCarolis , Le...

The real opportunity for L&D is not using more AI. It is building learning that solves the right business problems. In this episode, I sit down with Ryan McCrea , Founder and Principal Consultant at Luci Leadership Consulting LLC , to explore why L&D needs to adopt a product mindset. Ryan draws on decades of experience leading learning and organisational development teams to make the case...

Education should not just be content organizations produce. Used well, it should be a product that solves real problems for the people who pay for it. In this episode, I speak with Erick Prospero , CEO, also known as “Chief Ninja”, at Ninja Tropic eLearning , a learning experience design company focused on external education and monetized learning products. Erick brings a deeply practical view sha...

The biggest opportunity for L&D isn’t AI. It’s earning a seat at the right conversations. L&D has spent years being asked to build training. That expectation is changing. As AI reshapes the way organisations work, learning teams have a chance to become trusted advisers who solve business problems before they become learning requests. In this special panel episode, I’m joined by Sam Marney...

AI should not make “people teams” less human. Used well, it should help them become more intentional about the work only humans can do. In this episode, I speak with Erica Farmer , CEO of Quantum Rise and author of AI for People Professionals . Erica brings a deeply practical view of AI adoption, shaped by years in L&D and people transformation. Her point is simple, but important. HR and L&amp...

AI adoption should not be measured by how often someone opens a tool. The real question is whether their behaviour changes. In this episode, I speak with Jerry Pharr , Founder and CEO of Sales Excellence Advisors , about how enablement is evolving as AI becomes part of everyday work. Jerry has worked across enterprise sales, enablement, RevOps, and AI orchestration, which gives him a clear view of...

"You have to find your sponsors. You have to start with things that you are capable of solving today." That line from Becky Willis , Founder and Chief Learning Officer at Tractus Learning , captures the discipline at the heart of this conversation: influence in L&D is earned, not requested. As the author of 7 Steps to Better Learning Engagement , and former Learning Strategy Leader at Hewlett...

Learning is no longer something people leave work to do. It is becoming something the work itself reveals. In this episode, I speak with Shellie Grieve , Director of Learning Innovation & Emerging Technology at ServiceNow . Shellie is helping shape an AI-native L&D strategy inside a complex ecosystem of employees, customers, partners, and product teams, which gives her a very practical vie...

"You won't exist in five years' time if you're not accelerating learning around the organisation." That line from Nigel Paine captures exactly what's at stake for every leader still treating learning as optional. As a globally recognised learning strategist, author, and former Head of Training and Development at the BBC, Nigel has spent decades advising organisations on why knowledge sharing, conn...

"You can't make people learn. You can make them do tricks." That line from Katja Schipperheijn cuts to the heart of what's broken in how most organizations think about learning. As a globally recognised learning strategist, and Co-Founder at The Learning Mindset Organization , Katja has spent years advising C-level leaders on why capability building requires more than technology, content, or anoth...

“Enablement is not content. Enablement is context.” That line from Rochana Golani captures the shift happening inside Databricks . As VP of Learning and Enablement, Rochana is helping one of the world’s fastest-growing technology companies rethink what learning becomes when the business is moving quickly and the product is constantly evolving. This conversation is about what happens when enablemen...

L&D is at an inflection point. If you can't articulate the value of learning beyond completion rates and happy sheets, you risk becoming irrelevant in the AI era. In this episode, I sit down with our L&D Shakers panel, Andy Sontag , Milica Sapic , Debora Gallo , and Lori Niles-Hofmann , for an honest conversation about what's really happening in learning and development today. From the fea...

The default response to AI in the workplace is a training program. Roll it out, tick the box, and move on. The teams getting real results are doing something fundamentally different. Gabriela Gomez and Enrique Ortega Suarez did not arrive at their approach through theory. They arrived through practice. As HRD and Head of HR Business Partner at Provident México , they have been rethinking what genu...

Most customer education teams are measuring the wrong things. The ones who are not are already thinking differently about AI. Shawn Dinnocenti did not arrive at this perspective through theory. She arrived through data. As a customer education leader at Docebo, she has spent years connecting training outcomes to business results, tying knowledge articles to support ticket volume, and turning enrol...

People are already learning with AI. The question is whether L&D helps shape that learning, or gets left handing out content no one asked for. Mirza Selimovic ’s story does not begin in a classroom or a corporate learning team. It begins with resilience. As a refugee from Bosnia, a first-generation graduate, and someone who wrote his dissertation while his newborn son was in the NICU, Mirza br...

Most L&D teams are using AI to go faster. The best ones are using it to ask harder questions. Egle Vinauskaite joins me for a conversation that sits at the intersection of AI, performance, and the evolving identity of Learning & Development. Fresh from the keynote stage at Docebo Inspire, she brings both an evidence-based and practical lens to what separates high-performing L&D functio...

How can L&D leaders use technology to drive real business impact? In this wrap-up, I summarize what went down in Docebo Inspire 2026 and discuss what truly stood out during the conference. Time and again, the focus was on how learning and development can go beyond just creating programs to becoming architects of impactful experiences. The conversation constantly returned to the need for L&...

The real challenge for L&D is not delivering content. It is helping people change how they work. Jon Harald Espolin joins me for a conversation that sits at the intersection of leadership, learning, and change. Before moving into consultancy, and later becoming SVP of Learning & Development at XXL Sport & Villmark , he spent a decade in the army, where he became fascinated by a simple...

Across these conversations with Dave Derington , John Leh , Debbie Smith , Courtney Sembler , Kristine Kukich , Dan Braithwaite , Melissa Kruminas , Clea Mahoney , and Vicky Kennedy , one question kept resurfacing for me: what actually makes customer education matter? In this wrap-up, I’m reflecting on where the season kept landing. Again and again, the conversation drifted back to the same tensio...