Cranky Talk

We're back! DOT recently announced some new rules for airlines intended to benefit consumers. What are these rules? When are these rules? What do they mean for you? All that and more, on this episode of Cranky Talk!   Source links: Rules regarding refunds Rules regarding junk fees New regulations announcement   Thank you to our sponsor, Medjet ! The membership service that protects you if you get...

Southwest has done something unique, bringing its Network Planning group -- the people who decide when and where to fly -- under the Chief Operating Officer instead of the Chief Commercial Officer. I spoke with Adam Decaire to learn more about the decision and see how it's going.

Kevin and I sit down to on an airplane to talk about Porter's big expansion plans

We're dusting off the podcast to talk about Boeing, the Max, and what we know about flight 1282.    Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

We're back! Join us for an episode all about how NDC might not quite be as ready for prime time as American wants it to be and its impact on the travel agency world. We're joined by special guests from the Cranky Concierge team, sharing their real-world stories about how difficult this has been.    Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injur...

Following up three years after our June 2020 discussion, Patrick and I run through the different regions and talk about what United is seeing in terms of success in the network planning world.

In a special return episode, Brett and Dave had a chat with Wallace Beall who worked in revenue management at several airlines including American, and was in charge of yield management when Brett worked at America West. Listen in for a behind-the-scenes talk about how overbooking is decided and how much the industry has changed in the last couple of decades.     

Mark and I spoke about Air Canada's plans for rolling out its implementation of NDC for travel agency bookings. The airline is taking a more thoughtful approach, and Mark has plenty to say about how other airlines are handling this move.  Listen in to hear more about how Air Canada wants to roll this out.

Join me as I talk with the new president of Norse Atlantic about the airline's plans.

Brett does a recap of the CNAs with Courtney Miller from Visual Approach!    Stay tuned til the end for a special announcement on the future of the podcast from Brett and Dave! 

Southwest was called to the principal's office in DC to answer for the meltdown over the holidays. We break down some testimony and what could happen if a passenger's bill of rights were ever to pass.    Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

With Delta announcing free wifi, the differences between airlines continue to grow. Join us for a brief history of wifi on airplanes and what the future might hold.      Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

It's time for the annual Cranky Talk exclusive peak behind the curtain at what you can expect when you tune in to the 2023 Cranky Network Awards on February 23!    Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

We return from our break a little early to pod about the Southwest meltdown over the holidays.   Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.      

Brett goes on a rant about seat pitch and why it's terrible for measuring legroom. Is there a better alternative? Listen to find out!    Photo gallery:    Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

Frontier's GoWild! is live. Brett tries to see if Dave thinks it's worthwhile.    Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

President Biden gave a speech on junk fees recently so Brett and Dave carved up the portions specific to the travel industry and discussed what is true, what stretches the truth, and what might be junky in this less-than-amazing speech.    Transcript of the speech Video of the speech “ Enhancing Transparency of Airline Ancillary Service Fees “   Thanks to our sponsor IDEMIA ! IDEMIA is an authoriz...

Listen to an interview with the CEO of Flair, Stephen Jones, on how he sees the market evolving.

On this episode, Brett and Dave are joined by Courtney Miller from Visual Approach to give listeners a sneak preview of the 2023 CNAs! Listen in to find out where the show is happening and the special plans Brett and Courtney have cooked up!    Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

It's about as hard as it's ever been to run a regional airline right now, and Horizon Air President Joe Sprague took the reins in late 2019, just before the industry began to unravel. Joe sat with me to talk about the challenges Horizon has faced, and exactly how it has gone about facing them.

Will there be chaos this winter as airline operations get stretched thin again? We take a look at the data to help you find out.    Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

This week, we're doing a retrospective on the most traveled destinations Cranky clients went to this summer!   Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

You have questions and we have the answers for you! Welcome to our first mailbag episode! Thank you to everyone who submitted questions.    Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

The last time we made an episode about Spirit, JetBlue had just gotten hostile...well they won and now pending federal approval, they'll get to merge with Spirit. We go over how this happened and what comes next! Thanks to our sponsor IDEMIA ! IDEMIA is an authorized enrollment provider for TSA PreCheck.  

This week, we're talking about the great mystery in the sky....fume events! Are they real? Are they overexaggerated? What is going on up there?!    LA Times: How Toxic Fumes Seep Into The Air You Breathe On Planes    NIH: Characterization of the frequency and nature of bleed air contamination events in commercial aircraft   Cabin Air Safety Act of 2022   Thank you to our sponsor, Medjet ! The memb...