ChatGTM

What if high performance isn’t about working harder, but learning to work deeper? Bestselling author, entrepreneur and leadership speaker Ty Bennett joins Michael Beck and Chad Horn on ChatGTM S2 E46 to unpack what actually drives sustainable high performance. We first met Ty at Prosper Accelerate, where he turned his keynote into an experience by bringing his sons on stage to tackle a Ninja Warri...

Restaurant technology doesn't fail in isolation. When one part of the ecosystem breaks, the operator feels all of it. Toby Malbec , one of the restaurant industry's most respected technology leaders, joins Michael Beck and Chad Horn on the ChatGTM Podcast to talk about partnerships, trust, restaurant technology ecosystems and why vendors need to stop making operators referee their problems. After...

Restaurant back-office technology has spent decades telling operators what already happened. David Cantu believes it should tell them what to do next. David, CEO of Craftable and co-founder of HotSchedules , returns to ChatGTM with Michael Beck and Chad Horn to talk about rebuilding restaurant back office around the people actually running restaurants. His analogy nails the shift: the old back off...

Restaurant operators don't need another piece of technology. They need technology that makes them money, saves them money, or gives them time back. Hugh Guill and Stephen Klein, co-founders of Saivory, join Michael Beck and Chad Horn on the ChatGTM Podcast to talk about what happens when AI moves beyond answering questions and actually starts doing the work. Hugh brings an important perspective: h...

Should employees come before customers? Michel Falcon believes they should, challenging one of hospitality's oldest rules. In ChatGTM S2 E42 , Michael Beck and Chad Horn sit down with Michel Falcon , entrepreneur, restaurateur, bestselling author of People First Culture , keynote speaker, and founder of Brasa Peruvian Kitchen , for a candid conversation about company culture, restaurant leadership...

Why do restaurant technology transformations fail, even when the technology itself is good? The answer often has less to do with software and more to do with people. In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Ted Hardy, Senior Director of Technology Transformation at Topgolf , for a candid conversation about restaurant technology, digital transformation, AI,...

What happens when robots start accepting payments, AI becomes your newest employee, and every restaurant has access to enterprise-level automation? In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with entrepreneur Vlad Sadovskiy , CEO of Nativia , to explore where AI, robotics, fintech, and commerce are headed next. Vlad shares his remarkable journey from immigrating t...

YouTube Description What happens when the person leading restaurant technology also leads digital marketing? In this episode of the ChatGTM Podcast , hosts Michael Beck and Chad Horn sit down with Zane Donahoo , Vice President of Technology & Digital Marketing at P. Terry's Burger Stand , to explore why the future of restaurant leadership lives at the intersection of technology, marketing, ope...

What if one of the biggest challenges in restaurant operations isn't food cost or labor; but how employees get paid? In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Vaughn Ackman , Co-Founder and President of Sales at DishOut , to discuss one of the most overlooked areas of restaurant operations: tip management . Vaughn shares his journey from restaurant operator...

What if the greatest leadership advantage wasn't AI... but authenticity? In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Claude Silver , the Chief Heart Officer at VaynerX , where she leads the people and experience strategy behind one of the world's most recognized marketing organizations. Working alongside Gary Vaynerchuk, Claude has spent more than a decade pro...

What if AI didn't replace great leaders... but made them even better? In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Patrick Bobrukiewicz , technology leader at Thrive Restaurant Group , Google AI Influencer, and one of hospitality's most respected voices on AI and operational innovation. While much of the conversation around AI focuses on automation and efficien...

Tim Gannon, co-founder of Outback Steakhouse, shares his entrepreneurial journey, from early sacrifices to the birth of a global brand. The conversation delves into the importance of partnerships, resilience, and strategic decision-making, culminating in the purpose of his book and reflections on his life's journey. The conversation with Tim Gannon covers a wide range of topics, from reflecting on...

Why do great teams stop speaking up? According to Erika Till , it isn't because they stop caring. It's because they stop believing anyone is listening. In this episode of ChatGTM , hosts Michael Beck and Chad Horn welcome Erika Till , Founder of Rise Light Co. , for a conversation about leadership, trust, communication, and the culture every organization says it wants but few know how to build. Dr...

What do professional baseball, restaurant technology, AI, and sales leadership have in common? More than you might think. In this episode of ChatGTM , hosts Michael Beck and Chad Horn sit down with Erik Wetzel , Vice President of Sales at Buyers Edge Platform , to explore the leadership principles that separate good sales organizations from great ones. Erik's journey began on the baseball field, w...

Everyone is talking about AI. Almost nobody agrees on what an AI agent actually is. In this episode of ChatGTM , Michael Beck and Chad Horn sit down with Sterling Douglass , Co-Founder & CEO of Chowly , for a conversation that cuts through the hype and focuses on what AI is actually doing inside real businesses today. Sterling explains the difference between AI workflows and AI agents, why mos...

ChatGTM S2 E31: Jazmine Charles ~ Head of People & Partnerships, Disrupt Foods / Aces Only What if the biggest competitive advantage in your business isn't your technology... It's your people. In this episode of ChatGTM , Michael Beck and Chad Horn sit down with Jazmine Charles , Head of People & Partnerships at Disrupt Foods , for a conversation about leadership, culture, AI, and why the...

Why Smart Print Is Beating Digital Fatigue | Betsy Davis | ChatGTM S2 E30 Everyone says the future of marketing is digital. But what if the biggest opportunity isn't choosing between physical and digital... it's combining them? In this episode of ChatGTM , Michael Beck and Chad Horn sit down with Betsy Davis , Chief Marketing Officer at Sandy Alexander , to explore how AI is transforming direct ma...

Most leaders talk strategy. Few know how to lead when things break. In this episode of ChatGTM , Fred LeFranc shares what it actually means to stay in the fire as a leader. This is not surface-level leadership advice. This is about pressure, ego, failure, and the internal work most executives avoid. Fred is CEO of Results Thru Strategy and a self-described Chaos Strategist. He works with founders...

Most restaurant operators don’t pay for communities. So why are they paying $500 a year for this one? Danny Klein (QSR, FSR, QSR+) breaks down why operator-only access, real conversations, and zero vendor noise are creating something the industry hasn’t had before. This isn’t about content. It’s about connection. We go deep on: • Why he intentionally banned vendors (for now) • Why the WhatsApp gro...

Most companies say they’re “listening to the customer.” They’re not. This episode breaks down how AI is finally making customer voice usable and actionable. Jason Riggs , Chief Commercial & Product Officer at Audivi AI , joins ChatGTM to unpack what most GTM teams get wrong about customer insight and how AI is changing the game. This isn’t about dashboards or surveys. It’s about turning real c...

Restaurants are losing billions not because of bad food… but because they don’t know who their best customers are. In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Ryan Volberg, Founder & CEO of Guestologie , to break down why loyalty is broken in hospitality and what it actually takes to fix it. Ryan shares the moment that sparked Guestologie, realizing he was...

Restaurant ordering is broken and AI is starting to fix it. In this episode of the ChatGTM Podcast , Michael Beck and Chad Horn sit down with Stephen Klein , CEO and co-founder of Saivory, to break down why most restaurant ordering experiences are inefficient and how AI can dramatically improve both customer experience and revenue. Stephen shares how Saivory is helping restaurant brands reduce rel...

Carmela Hughley, SVP of Marketing at Rita’s Italian Ice , breaks down how a 600+ location brand turns community, nostalgia, and product innovation into real revenue. This isn’t about feel-good marketing. It’s about building a brand people come back to for decades. Inside this episode: • How Rita’s uses community initiatives to drive loyalty • Why nostalgia is a competitive advantage • The real rol...

Healthcare isn’t broken because of cost. It’s broken because of experience. Kobby Amoah, CEO of River Health, breaks down why the system fails patients and what happens when you rebuild it around simplicity, access, and real-world behavior. This isn’t theory. It’s a different model already working across restaurants, retail, and hourly workforces. Instead of insurance cards, River Health uses a pa...

Restaurants are missing up to 50% of inbound calls… and it’s costing them real revenue. In this episode of ChatGTM, Alex Sambvani (CEO of Slang AI) breaks down how voice AI is quietly transforming the restaurant industry by capturing missed demand, improving guest experience, and unlocking entirely new operational insights. This isn’t about replacing humans. It’s about augmenting the front-of-hous...