Channel Automation Podcast

Welcome back to another episode of Channel Automation, where we gear up to unravel the complexities of lead conversion and explore cutting-edge solutions in business intelligence. In this three-part episode Hosts KC Urias and Vic Sun will unpack how this tool transforms messy data into a streamlined dashboard that's not just easy to understand but also customizable to fit unique business need...

Welcome back to another episode of Channel Automation, where we gear up to unravel the complexities of lead conversion and explore cutting-edge solutions in business intelligence. In this three-part episode, Hosts KC Urias and Vic Sun will unpack how this tool transforms messy data into a streamlined dashboard that's not just easy to understand but also customizable to fit unique business nee...

Welcome back to another episode of Channel Automation, where we gear up to unravel the complexities of lead conversion and explore cutting-edge solutions in business intelligence. In this three-part episode Hosts KC Urias and Vic Sun will unpack how this tool transforms messy data into a streamlined dashboard that's not just easy to understand but also customizable to fit unique business need...

Learn more about our guest: https://www.linkedin.com/in/brian-rudd-5b26351a/ We’re back! In this episode of Channel Automation, we submerge into the world of home improvement with Brian Rudd, the force behind Vista Home Improvement.  Join us as we discover how Vista differentiates itself from the competition, not just through cutting-edge marketing techniques, but also through a culture of communi...

Learn more about our guest: LinkedIn - https://www.linkedin.com/in/david-kirk-ppm/  In this episode of Channel Automation, we engage in a compelling conversation with David Kirk, Vice President of Sales at Preferred Property Maintenance, on the unique challenges and strategies in property maintenance. David provides valuable insights into the commercial property maintenance industry and how they m...

Welcome to another episode of Channel Automation, the podcast where we decode the intricacies of technology and marketing automation for your business. I’m your host, KC Urias, and today we're diving into the vast ocean of compliance and efficient lead conversion techniques that are reshaping the industry. On this special episode, we're honored to have Ruben Ugarte, the general manager o...

Welcome back to Channel Automation, where we delve into the fascinating world of digital marketing and its ever-evolving tools and strategies. In today's episode, we sit down with the insightful Sarah Nelson, a digital marketing specialist from the reputable Texas-based company, Expo Home Improvement. With over 24,000 customers since 2006, Expo Home Improvement is known for its exceptional ba...

Welcome back to Channel Automation, the podcast that dives deep into the world of optimizing communication and processes through automation. I'm your host KC Urias, and today we have an exciting episode lined up for you. In today's episode we're thrilled to welcome Rob Cass from Paramount Builders. Prepare to be enlightened as Rob shares his unapologetic stance on the transformative...

Welcome back to Channel Automation, your beacon for navigating the interplay between marketing and technology. I'm your host, KC Urias, and today is Wednesday, January 25, 2024. We have a remarkable episode lined up with a special guest, marketing maestro Zora Chase of Chasing Nectar. On today's audio journey, we'll discuss how Zora's unique approach to client engagements and h...

Welcome back to Channel Automation, where we dive deep into the ever-evolving world of automation and technology in business. This is KC Urias, and in today’s episode, we have returning guest Gerry Christensen here to discuss some urgent and groundbreaking topics. In this episode, we're peeling back the layers on security in the digital age. We'll be reminding our listeners about the imp...

Welcome to Channel Automation, I’m your host KC Urias, and on today's episode, we have a special guest: Gerry Christensen, an expert on call center technology and the complexities of caller ID reputation. As we dive into this episode, we'll unwrap the intricate process of call completions to call centers, the lurking issues of latency, and unforeseen disconnects. Gerry will enlighten us...

In this episode of Channel Automation, host KC Urias dives deep into the world of AI with special guest Dean Iwaoka, Head of Growth at athenic AI.  They discuss how athenic AI utilizes natural language processing to enable users to ask questions in plain English and receive data-driven answers in seconds. Dean explains the value of AI in streamlining data analysis, providing actionable insights, a...

Hello listeners, this is KC Urias, your host for Channel Automation. Today we are joined by none other than Sidney Bills from Bath Experts, a company that prides itself in delivering luxurious, yet accessible bathroom solutions widely across the Indiana, Ohio, and Kentucky regions.  In today's episode, we dive deep into how Bath Experts, a rapidly growing company recently celebrated its four-...

Welcome back to another exciting episode of Channel Automation, the podcast that delves into all things automation and business strategies. I'm your host, KC Urias, and today we have a very special guest joining us, none other than Todd Lewis, the renowned expert on reputation management. In today's episode, we tackle the fascinating topic of reputation management and explore the intrigu...

Welcome to another episode of "Channel Automation" with your hosts, Steven White and KC Urias. In today's episode, we dive into the world of messaging compliance, channel automation tools, and the complexities of managing call center systems. We'll explore the importance of ensuring opt-ins, complying with privacy policies, and the consequences of not having the necessary compo...

Welcome back to another exciting episode of "Channel Automation"! In today's episode, our hosts, Steven White and KC Urias, are joined by a special guest, Jason Shatzkamer. Jason is going to share his fascinating journey of combining computer programming and call center expertise to tackle various challenges in the industry. Throughout the episode, Jason will delve into how he notic...

Welcome back to Channel Automation! In today's episode, we have a special guest, Matt Wittenbrink, who will be sharing insights into the world of home improvement and the challenges faced in the industry. Matt's company specializes in siding jobs in the Colorado market and has been utilizing a unique tool that allows homeowners to visualize their projects and experiment with different co...

Welcome to another episode of Channel Automation! In today's episode, we have the pleasure of hosting Angela Granroth, a seasoned call center professional with a passion for revolutionizing the industry. Angela will be sharing her insights and experiences on various topics, ranging from the importance of work-life balance to the value of effective training in call centers. Angela begins by re...

Welcome back to another episode of Channel Automation! In today's episode, our hosts Steven White and KC Urias are joined by special guest Brian Hafer, an expert in lead generation and channel automation. As COVID-19 continues to reshape customer behavior, businesses are faced with the challenge of adapting to new online processes and effectively responding to leads. Join us as we delve into...

Welcome back to another episode of Channel Automation! In today's episode, we dive deep into the outdated strategy of pushing for multiple "yes" answers and why it's time to shift our approach. We explore the discomfort some people feel when they're forced into saying yes and how it often leads to cancellations or ignored confirmation calls. But fear not, because we have a...

Welcome to Channel Automation Episode #13!  Dive deep with KC, Stephen, and Vic as they unravel the complexities of business software and the path to automation. 🎙️ In this episode, our hosts shed light on the real-world implications of these tools. They share anecdotes, case studies, and personal experiences that highlight the tangible benefits and potential pitfalls. From tales of businesses tha...

Welcome to Channel Automation, where we dive deep into the techniques that convert leads. In this episode, we are joined by Daniel Rahmon from Clever Digital, a specialist in paid advertising. Daniel shares his insights on targeted demographic marketing and how to optimize advertising spend by focusing on high-performing areas. He emphasizes the importance of backend data in understanding performa...

On this episode of Channel Automation, Vic Sun discusses how many companies buy technology but fail to use all of its features and instead copy what others are doing. Vic suggests experimenting with different strategies and using data analysis to effectively convert leads. Steven White explains that call center managers often view analytics as a pet project rather than a core responsibility and pr...

In this episode of Channel Automation, Steven White, Vic Sun, and KC Urias discuss the power of their new technology in comparison to traditional marketing methods. They challenge various companies to use their automation system and show how it can capture more customers and increase conversion rates. From integrating with Facebook and Instagram for direct communication to utilizing NFC technology...

In this episode of the Channel Automation Podcast, we explore strategies for improving user experience to drive higher customer conversion rates. From reconsidering call-heavy approaches to prioritizing brand alignment and understanding customers, we discuss the key factors that contribute to success. We also delve into the impact of addressing weird customer experiences, cost-effective enhancemen...