CCI Drive Time

In this episode of CCI Drive Time , Steve sits down with Jamie Sewell—laundromat owner, marketing strategist, technology leader, entrepreneur, and the new owner of Laundry University. Jamie shares her journey from technology sales and marketing to the Coin Laundry Association, Washlava, Alliance Laundry Systems, consulting, coaching, and eventually laundromat ownership. Drawing from her experience...

For nearly three decades, Joel Jorgensen has helped shape the commercial laundry industry through his work with Continental Laundry Solutions. In this episode of CCI Drive Time, Steve sits down with Joel to discuss what separates great distributors from companies that simply sell equipment—and why strong partnerships remain one of the industry's greatest competitive advantages. Together they...

What makes a great laundromat distributor? Why has the distributor model remained successful for decades, and what challenges lie ahead as the industry continues to evolve? In this episode of CCI Drive Time , Steve sits down with Mark Gies , who has spent more than 27 years with Vend-Rite Manufacturing, one of the laundry industry's longest-standing manufacturers. Together they discuss why st...

In this episode of CCI Drive Time, Steve sits down with Matt Simmons, co-founder of Curbside Laundries , to discuss how a family-owned laundromat evolved into one of the industry's leading wash-dry-fold and pickup & delivery software platforms.  Matt shares the remarkable story behind Super Suds in Long Beach, California, where wash-dry-fold revenue grew from just $8,000 per month to more...

In this episode of CCI Drive Time , Steve sits down with industry veteran Karl Hinrichs , who has spent more than 46 years helping laundromat owners build, operate, and grow successful businesses. As both a distributor and multi-store laundromat owner, Karl brings a unique perspective on the evolution of the industry and the challenges facing owners today.  Karl shares how the laundromat business...

In this episode of CCI Drive Time, Steve Marcionetti sits down with industry veteran Jason Fleck of LaundryLux to discuss the evolving role of distributors, the power of educational events, and the future of the laundromat industry. Drawing on decades of experience, Jason shares how consistency, relationship-building, and a consultative approach continue to drive success in an industry that is rap...

How Technology, Financing, and Smart Due Diligence Are Shaping the Future of Laundromats In this episode of CCI Drive Time , Steve sits down with Madison Dang , Vice President and Principal Broker at Elite Business Investments, a family-run distributorship and brokerage serving Southern California. Madison represents the next generation of leaders entering the laundromat industry, bringing fresh p...

In this episode of CCI Drive Time , Steve sits down with Ian Gollahon , co-founder of Wash-Dry-Fold POS, to discuss how simplicity, real-world experience, and disciplined growth have shaped one of the leading point-of-sale platforms in the laundromat industry. Ian shares his journey from outside sales into the laundry business and explains how early lessons from store operators helped shape a syst...

In this Inside Track Edition of CCI Drive Time , Steve sits down with Keni Smith , CCI’s Western Territory Account Manager, to introduce distributors to one of the key people supporting them in the field every day. This episode offers a behind-the-scenes look at how account managers work alongside distributors and store owners to deliver the right payment solutions—and why leaning on that support...

In this Inside Track edition of CCI Drive Time , Steve sits down with Paul McCarey , Account Manager for the Eastern Territory at CCI, to introduce one of the key people distributors rely on every day. Paul shares his journey into the laundry payment industry, what his role looks like behind the scenes, and how he supports distributors working on live deals in the field. From helping select the ri...

What happens if the internet goes down in a laundromat? It’s one of the most common concerns distributors hear when discussing modern payment systems with store owners. In this episode of CCI Drive Time , Steve breaks down the reliability conversation and explains why the answer isn’t as simple as it sounds. First, we define what “down” actually means—because a Wi-Fi issue, an internet outage, and...

On this special Inside Track episode, Steve sits down with CCI’s Inside Sales Manager Max Marcionetti—also his son—to unpack what inside sales really does to support distributors. Max shares the information that makes deals move faster, the early red flags that stall projects, and the practical ways distributor reps can use inside support to close more installs with less friction. Plus, a candid l...

CCI doesn’t offer multiple payment systems by accident — each one exists for a specific owner mindset. In this episode of CCI Drive Time, Steve breaks down the real differences between LaundryCard, FLEX RF, and FasCard — and more importantly, how distributors should position each one with confidence. You’ll learn: Who LaundryCard is truly built for (and why on-premise matters) Where FLEX RF fits a...

It’s one of the most common objections in vended laundry—and one of the biggest fears holding owners back from modernizing their stores. In this episode of CCI Drive Time , Steve tackles the concern head-on. Are customers really going to leave if coins go away? What about the belief that “my customers don’t have bank accounts”? And is hybrid payment the right way to ease into change?

 Every distributor hears it—and how you respond can make or break the deal. In this episode of CCI Drive Time , Steve breaks down why price objections are usually sticker shock, not rejection, and how to confidently reframe the conversation around ROI, operational leverage, and long-term value. From real-world sales stories to practical language you can use in the field, this episode helps distrib...

In the debut episode of CCI Drive Time , Steve introduces the podcast and explains its purpose: helping laundry equipment distributors stay educated, confident, and effective while on the road. He shares why payment systems should be positioned not as an add-on, but as the operating system of a laundromat—and how leading with solutions (not just price or equipment) can set distributors apart. This...