Business Behind the Scenes

Are you stuck being busy instead of being productive? In this episode of Business Behind the Scene, Francesca Moy reveals why working harder is keeping you from scaling — and what to do instead. 🔑 In this episode you'll learn: Why "being busy" is the #1 trap killing your business growth The mindset shift from working IN your business to working ON it How to identify what to delegate...

Four years ago, I started Empowering Virtual Solution from scratch, no staff in Australia, no certainty, just a vision and a whole lot of hustle. Today, we're celebrating everything we've built together. In this special anniversary episode, my team put together a Q&A and handed me questions I had never read before. No prep. No filter. Just me, answering everything raw and honestly. In this epi...

Running an allied health practice was supposed to give you freedom and impact. So why does it feel like you’re carrying the entire business on your shoulders? In this episode, Francesca breaks down the biggest hidden struggles allied health practice owners face every single day and why growth often creates more pressure instead of less. From compliance overwhelm to admin chaos, this episode uncove...

What happens when a business owner realizes they can’t do everything alone? In this episode, Francesca sits down with Andrew Griffin from Andfer Technologies to talk about the mindset shift that helped him scale his IT business through offshore support. After more than 25 years in the IT industry, Andrew shares how hiring virtual assistants helped him move from being stuck in the day-to-day operat...

Most business owners think scaling means working harder. Dave Houston says the opposite. In this powerful conversation, Francesca sits down with entrepreneur and business strategist Dave Houston to unpack one of the biggest mindset shifts in business growth: Your distance from the customer defines your level as an entrepreneur. Dave shares his journey from being a dentist stuck in the day-to-day o...

This is not just a podcast episode. This is a wake-up call. In this episode, Francesca sits down with Sophie Musumeci to give you a real, behind-the-scenes look at what’s coming at the Level Up Conference—and why missing it could cost you more than you think. If you’ve been telling yourself: “I don’t have time” “I’ll go next time” “I’ll figure it out later” This episode is for you. In this episode...

What if the real reason your business can’t scale… is you? In this episode, Francesca shares what happened when she stepped away from the business for weeks. Less work. More time with family. And the business still grew. Here’s the catch. If you’ve hired great people but still hold onto the work… you’ve become the bottleneck. In this episode, you’ll learn: Why hiring great people isn’t enough The...

When revenue stalls, many business owners think they need more leads, better ads, or more marketing. But what if the problem isn’t marketing at all? In this episode, Francesca Moi speaks with Tony Meredith, a business coach who shares his incredible journey from a corporate career to building a successful business coaching practice. Tony highlights how consistency, persistence, and leadership are...

When revenue stalls, most CEOs jump straight to one conclusion… “We need more leads.” “We need better ads.” “We need more marketing.” But what if marketing isn’t the problem? In this episode, Francesca breaks down what’s really happening behind most revenue plateaus. And it’s not what you think. More often than not, the issue isn’t demand. It’s capacity. When your team is already stretched, adding...

You are the bottleneck. And that’s the truth most business owners avoid. In this episode, Sophie breaks down what really happens when you stop doing everything yourself and start building a business that runs without you. From fear… to freedom. From busy… to strategic. This is the shift. Chapters: 00:00 – Why most entrepreneurs get stuck doing everything 03:00 – Sophie’s journey from corporate to...

This is not just a podcast episode. This is a wake-up call. In this episode, Francesca sits down with Sophie Musumeci to give you a real, behind-the-scenes look at what’s coming at the Level Up Conference—and why missing it could cost you more than you think. If you’ve been telling yourself: “I don’t have time” “I’ll go next time” “I’ll figure it out later” This episode is for you. In this episode...

Ever caught yourself thinking… “Why is my team so slow?” or “Why don’t they get it?” Before jumping to that conclusion, there’s something most CEOs overlook: lack of clarity . In this episode, Francesca challenges one of the biggest misconceptions in leadership. Many teams aren’t lazy or unproductive. They’re simply operating blind because roles, responsibilities, and ownership aren’t clearly defi...

AI is everywhere right now. But most business owners are asking the wrong question. Instead of asking “Which AI tools should I use?” , the real question is: Where can AI strengthen performance in my business? In this episode of Business Behind the Scene , Francesca sits down with Caroline Kennedy , former CEO of a $250M business and now a strategic advisor to top Australian CEOs and entrepreneurs....

Let’s rip the Band-Aid off: if your team is constantly waiting on you for decisions, approvals, or follow-ups… you’re the bottleneck . In this episode, Francesca gets honest about what it looked like in her own business when she was the one slowing everything down. From emails and calendars to micro-managing team projects, she shares how she went from “do-it-all CEO” to building a business where h...

Think your team is underperforming? They might just be overloaded . In this episode, Francesca gets honest about one of the most common bottlenecks inside growing businesses: capacity issues disguised as performance problems . When your business grows fast but your team structure doesn’t, even your best people start missing deadlines, juggling admin, and quietly burning out. It’s not that they can...

In this special Client Spotlight , Francesca sits down with Claire Gorman , founder of The School of Mastery and spiritual teacher, to explore her powerful pivot from hands-on healing to running a business with structure, systems, and support. Claire shares how her background in hair and beauty led her to personal development, spiritual awakening, and eventually building a scalable teaching model...

Everyone’s chasing revenue, but no one’s talking about profit . In this episode, Francesca gets real about why chaotic businesses leak money—and how to stop it. She introduces the 3C Framework for profit stability and shares why growth alone means nothing if your back end is a mess. 🔥 Inside this episode: The true cost of poor systems and task rework (hint: it’s not just time—it’s your cash) The...

If your business can’t run without you for a week… you don’t have a business. You have a job. A very stressful one. In this episode, Francesca dives into one of the biggest myths in business: that scaling requires you to work harder. Spoiler alert – it doesn’t. Scaling requires systems. 🔥 You’ll learn: The 3S Framework for scaling smarter: Systems, Support, and Self-Leadership Why most CEOs burn...

In this special Client Spotlight episode , Francesca chats with Loren Murray , founder of Allied Admin Partners, about her journey from burnout to balance—and how hiring two Virtual Assistants through EVS changed everything. Loren supports allied health and NDIS providers with the complex world of admin and compliance. But behind the scenes, she was juggling it all—working until 2:30AM, handling c...

In this episode, Francesca shares how to stop the cycle of burnout and overwhelm by focusing on what truly matters as a CEO. She discusses the CEO Focus Filter —a powerful tool to help you assess where you should be spending your time, and more importantly, what tasks you should be delegating to free up your schedule. 🔥 You’ll learn: How to identify bottlenecks that are slowing down your business...

In this special bonus episode , Francesca sits down with Vicki Abrahams , business and entrepreneur coach, to talk about building a thriving business and the powerful role of mindset and personal development in business growth. Vicki shares her story of rising from failure to success, and why business is the greatest personal development journey you can take. 🔥 What you’ll learn in this episode:...

Is your business struggling with growth because your team is drowning in admin or you’re stuck handling everything? Francesca shares the 3S Formula —the essential strategy for any business that wants to scale efficiently: Systems , Structure , and Support . In this episode, you'll discover: How to standardize processes and create SOPs that free up your time Why clarity in roles and responsibil...

In this special episode of the Leader Experience Podcast , Paul sits down with Francesca Moi, founder of Empowering Virtual Solution, to unpack her journey from being told she’d “never succeed” to building two 7-figure businesses—one of which employs 65+ virtual assistants and supports over 80 clients. From COVID curveballs to leadership lessons, Francesca gets real about the mindset shifts, syste...

In this episode, Francesca dives into the CEO bottleneck —the main reason most businesses plateau at 7 figures. She shares her personal experience of building her first business to $1.5M, only to hit a wall due to micromanagement and lack of delegation . What you'll learn in this episode: Why your business can't scale if you're the bottleneck The importance of hiring specialists over generalists a...

What do you do when growth feels impossible and your team is drowning in admin? Francesca introduces the game-changing 3S Formula to help CEOs get unstuck and scale with ease:   System – Standardise processes and SOPs so your team works without you Structure – Clarify roles, responsibilities, and reporting lines Support – Provide feedback, mentorship, and growth alignment You’ll learn how to: Empo...