Beyond the Title: Conversations with ServiceNow's Elite

What does it take to go from a great idea to an app that catches the attention of a tech giant? In this episode, Farrah sits down with Elliot West—ServiceNow veteran, app creator, and accidental tech entrepreneur—to unpack the journey of how a side project evolved into a game-changing platform now owned by ServiceNow. With over 15 years of experience with digital transformation, Elliot shares stor...

In this episode, Farrah is joined by Bhavin Shah, a seasoned ServiceNow professional with over two decades of experience in IT service management and enterprise solutions. Bhavin opens up about his professional journey from implementing early versions of ServiceNow to shaping high-impact teams and driving large-scale transformation projects for large global organisations. Along the way, he shares...

Burnout isn’t just about exhaustion—it can leave you feeling disconnected from yourself and the life you once loved. In this episode, Hannah Holden, Burnout Alchemist, shares how she went from thriving in high-stress tech consulting to hitting complete emotional and physical burnout. After rebuilding her life, she returned to lead large ServiceNow implementations , applying the stress management t...

What does it take to thrive in the world of ServiceNow and enterprise service management? In this episode, Farrah sits down with Andrea Kis, a seasoned expert with over 75 conference presentations and an impressive career in global consulting. As the ServiceNow Alliances Director at Capgemini UK, Andrea shares her journey from an unexpected start in IT to becoming a leader in the field. She reflec...

From starting his career in India to becoming a Senior ServiceNow Architect in the UK, Amarjeet Pal’s journey is nothing short of inspiring. In this episode, Amarjeet shares how he got his first job before even graduating, why he committed to ServiceNow from day one, and how continuous learning has shaped his career. He also opens up about the challenges of relocating, the importance of community...

From managing IT services in Brazil to leading global digital transformation initiatives, Diego Beltrame’s journey is a testament to the power of adaptability and continuous learning. With over 20 years in the tech industry, he shares how his initial encounter with ServiceNow sparked a passion that led him to become a key player in the field. Diego discusses the growing demand for ServiceNow profe...

How do you go from studying music, maths, and psychology to leading HR tech transformation at Deloitte Middle East? Hannah shares her unconventional career path, proving that success comes from seizing opportunities and staying curious. As a Director specialising in ServiceNow HR solutions, she helps global businesses enhance their employee experience and streamline operations. In this episode, Ha...

In this episode of Beyond the Title podcast, we sit down with Richard Andrews, Managing Director of Devoteam UK and Ireland. Richard takes us on a journey through his dynamic career, from his beginnings in retail banking to becoming a key player in the digital tech consulting world. Hear how his focus on continuous improvement and high-performing teams has shaped his professional philosophy and dr...

Welcome to another episode of Beyond the Title podcast, where we bring you conversations with ServiceNow's elite. In this episode, we have the privilege of chatting with Scott Carver, the mastermind behind the ServiceNow platform at Rolls Royce's Global Business Services. From humble beginnings to leading digital transformation, Scott shares his incredible journey and unique insights into the worl...

In this episode, Farrah sits down with Jeremy Duncan, a ServiceNow veteran with over 20 years of experience in the tech industry. Jeremy shares his journey from humble beginnings to becoming a certified master architect, offering a wealth of knowledge for both newcomers and seasoned professionals in the ServiceNow ecosystem. "Do what you love and love what you do, no matter what." - Jeremy Duncan...

In this episode of Beyond the Title, we sit down with Damien Davis, the new ServiceNow Senior Director of Impact Advocacy. Damien shares his remarkable journey from joining ServiceNow as one of its earliest employees to his current leadership role. His infectious positivity and wealth of experience offer a unique perspective on career growth and personal development in the tech industry.  "If...

From the inner workings of banks to the dynamic realm of software, Marc Michel's journey is a testament to the power of seizing opportunities and embracing change. His transition from a compliance expert to a ServiceNow GRC solution consultant offers a unique perspective on navigating career pivots and finding fulfillment in unexpected places. "Even if you don't care about the title that you have...

Navigating the ever-evolving ServiceNow landscape requires a unique blend of technical prowess and human touch. In this episode, James Broomhead, a seasoned architect and product engineer, shares his remarkable journey, offering insights into the art of problem-solving, mentorship, and personal growth within the ServiceNow ecosystem. “If you sit back and go, I'm not comfortable, maybe I need some...

Step into the dynamic world of Chris Schuh, the ServiceNow Magician, as he unveils his extraordinary journey from coding wizardry to mystifying performances on stage. With a career trajectory as fascinating as his magic tricks, Chris shares insights and life lessons that will inspire you to embrace your dreams and conquer any obstacles that come your way. "My fear of asking has to be less than my...

In this episode, Nitya Mudaliar, a highly accomplished ServiceNow architect and implementation specialist shares her wealth of experience and valuable insights. With over 15 years in the industry, including 12 years in the service management ecosystem, Nitya has designed intricate solutions, optimised processes, and collaborated with brilliant minds across various sectors. Her passion for revoluti...

Get ready to be blown away by the incredible stories of two ServiceNow stars, Ashutosh Munot and Dhruv Gupta! In this episode, we chat with these brilliant minds who have not only aced their careers but also become DevMVPs and leaders in the ServiceNow community. From humble beginnings to global success, Ashutosh and Dhruv share their journeys navigating the ServiceNow ecosystem. They spill the be...

In this episode, we're thrilled to host Chris Chambers, a remarkable figure in the world of ServiceNow. With 23 years of IT experience, including 15 years working with the ServiceNow platform, Chris takes us through his fascinating career journey. From his start as an aircraft engineer in the Royal Navy to becoming a ServiceNow Certified Master Architect, Chris's story is one of determination and...

In this episode, we sit down with Paul Hinxman, a seasoned ServiceNow project manager with a fascinating story. From humble beginnings organising office moves, Paul has navigated the complex world of IT to become a sought-after expert in ServiceNow implementations. With 20 years of experience under his belt, he shares his hard-won wisdom on tackling the challenges that come with managing large-sca...

Are you ready to embark on a journey of empowerment, change, and purpose within the world of ServiceNow? In this episode, we sit down with Christian Ter, an Engagement Lead at ServiceNow, who shares his compelling story of personal growth and transformation. With a unique insider's perspective, Christian unveils ServiceNow's approach to talent acquisition, the transformative potential of their Ris...

In this episode, we sit down with Kevin Frost, a co-founder of Fusion3 Consulting and a genuine ServiceNow enthusiast. Kevin shares his fascinating journey from professional sailing to becoming a leader in ServiceNow. With Fusion3 Consulting achieving an impressive 30% annual growth rate and maintaining a 95% employee retention rate, Kevin reveals the secrets behind his company's success. Througho...

Get ready to be inspired by the incredible entrepreneurial journey of Dariusz Szybowski, a ServiceNow Certified Master Architect with over 30 years of experience in the IT industry. In this captivating episode, Dariusz takes us behind the scenes, sharing the story of how he and his co-founders stumbled upon ServiceNow in its early days and took a leap of faith to establish Aspediens, a pioneering...

In this episode, Farrah engages in a conversation with Felix Acosta, an industry expert with a wealth of experience in the intricate realm of ServiceNow. From exploring his latest book to delving into the nuances of ServiceNow certifications, Felix shares indispensable insights that promise to guide both novices and seasoned professionals through the ever-evolving landscape of ServiceNow. Unpackin...

Join us this week as we delve into remote leadership with our guest, Glen McCarty. In this episode, Farrah and Glen break down the nuances of virtual work, exploring how genuine connections form in a digital world. Experience a straightforward exploration of digital watercooler conversations that shed light on the often mysterious reality of remote professional relationships. Crossing Borders: Nav...

Rob Jenkins is a seasoned professional with extensive experience in the ever-evolving landscape of work dynamics. With a wealth of leadership experience, Rob offers insights into the challenges and transformations arising from the shift to hybrid and remote work models. His reflections touch on social dynamics, efficiency concerns, and the pivotal role of leadership in navigating the evolving work...

Let's embark on a thrilling voyage through the ever-evolving realm of IT, with a twist of adventure and a sprinkle of wisdom. Simon Wright, your captain through this journey, isn't your typical IT enthusiast – he's a trailblazer who's weathered the digital storms, and he's got some tales to tell. Tune in as we explore how ServiceNow, the digital powerhouse, transformed his path in the IT galaxy. S...