APQC Podcasts

As the calendar year gets underway, business planners and performance managers are keen to look forward. But optimism can be dampened when enterprise risk assessments start to roll in. APQC's Mary Driscoll, Senior Research Fellow in Financial Management, recently spoke on key issues in enterprise risk management (ERM) that will likely dominate C-suite conversations in 2016. Remember to follow us o...

APQC CEO Carla O’Dell recently talked with Chip Conley, as part of the “Big Thinkers, Big Ideas” interview series. He is the head of Global Hospitality and Strategy with Airbnb, a community marketplace for people to list, discover, and book unique accommodations around the world. For 20-plus years, Conley led the development, creation, and management of boutique hotels, as the founder and former C...

Predictive workforce analytics isn’t just an HR issue. In this podcast, APQC’s human capital management research program manager, Elissa Tucker, interviews Greta Roberts, co-founder and CEO of Talent Analytics, Corp. Greta will be a keynote speaker at the Predictive Analytics World for Workforce conference (April 3-6, 2016, San Francisco). In this podcast, Greta discusses the many business problem...

In the January 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about the process and performance management research agenda, including how the topic areas work together and how APQC identifies its topics for its research agenda. Remember to follow us on Twitt...

As part of APQC’s Big Thinkers, Big Ideas interview series, APQC CEO Carla O’Dell recently talked with Sherry Turkle, a clinical psychologist, author, and founder/director of the MIT Initiative on Technology and Self. In her new book, ”Reclaiming Conversation: The Power of Talk in a Digital Age,” Sherry examines how smartphones and social media have crowded out real conversation. Her insightful co...

As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those questions APQC introduced its inaugural Voice of Conference. Throughout the conference attendees were encouraged to place questions on whiteboards and rate the ones they found particularly meaningful. APQC’s staff then answered the most popular question...

APQC CEO, Dr. Carla O'Dell, recently interviewed Chip Heath, and asked Chip about confirmation bias and his newest book, Decisive: How to Make Better Choices in Life and Work. Chip is a professor at Stanford University, and along with his brother Dan Heath, is a master at taking complex ideas based on cognitive science research and translating them into actionable advice. The Heath Brothers have h...

APQC CEO, Dr. Carla O'Dell, recently interviewed Larry Prusak, co-author of Working Knowledge: How Organizations Manage What They Know, as part of APQC’s Big Thinkers, Big Ideas series to discuss the concept of wisdom and how leaders get it.

APQC’s Holly Lyke-Ho-Gland, process and performance management research program manager, Jeff Varney, senior adviser, and Lauren Trees, knowledge management research program manager answer questions received from the attendees of the November process and performance management webinar, Innovative techniques for Process Improvement. Listen as they cover topics including the benefits and best practi...

No single role in HR suffers from a crisis of identity more than the HR Business Partner (HRBP). While many are calling for HR to serve a more strategic role, there are others who say HR’s job is to function as a hub dedicated to the administrative tasks that keep employees shuffling along. Amid these diametrically opposed concepts comes the HRBP– a role designed to serve as a conduit between the...

APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statistician explore APQC’s methodology for driving decision making using process performance and benchmarking data. They discuss how to use basic statistical methods to identify meaningful findings and improve your business processes and will use real-life...

APQC’s Human Capital Management Research Program Manager, Elissa Tucker, and Talent Analytics, Corp.’s CEO, Greta Roberts, will talk about: staffing and structuring a workforce analytics capability, dealing with data adversity, choosing analytics projects and methods, sharing quantitative results with data-shy clients, and promoting a data-driven approach to talent decision making. Remember to fol...

APQC's Andrea Stroud talks to author and business consultant Kate Vitasek about a fresh perspective and a new lens for thinking about supplier relationships Key takeaways include: Why some of the worlds’ most popular sourcing strategies are incomplete for today’s modern procurement challenges Why and when it is essential to make the shift from “buying” to “architecting” supplier relationships How...

Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality and operational excellence for Transfield Services and former executive director of advisory services for APQC, as they discuss Sarina's experience using APQC's Process Classification Framework® at Transfield Services. During this podcast Sarina and...

APQC CEO Dr. Carla O'Dell interviewed Ed Hoffman, Chief Knowledge Officer at NASA. Their conversation took unexpected turns: it ranged from why fear is needed if you want big change to what a CKO does in NASA (and how to discover the critical 5% of knowledge that matters) to what happens when the cowboy culture of Elon Musk’s SpaceX collides with a perfectionist culture like NASA’s. Remember to fo...

Mick Simonelli, Innovation Consultant and former senior executive who built USAA's Innovation Program, and Mike Fitzgerald, Innovation Leader and Senior Analyst with Celent, examine current innovation activity in banks, insurers, and securities firms. They analyze responses to multiple surveys of financial services professionals conducted over the past two years and discuss measuring the importanc...

APQC CEO Dr. Carla O'Dell interviewed the quintessential Big Thinker/Big Idea man himself, Dr. Tom Davenport on what the future will be like for knowledge workers. Tom has written or co-authored 16 bestselling business books and is one of Harvard Business Review’s most frequently published authors.   He has been named one of 10 “Masters of the New Economy” by CIO Magazine and the third leading bus...

In early 2015, APQC fielded a survey focused on determining current supply chain management priorities and trends. During this podcast, APQC’s Andrea Stroud and Becky Partida discuss their findings from the research, along with current and future trends in supply chain.

APQC CEO Dr. Carla O'Dell recently interviewed Peter Korsten, Vice President and Partner, IBM, and a new member of APQC’s Board of Directors for her Big Thinkers, Big Ideas series They discussed the challenges of building strategy in a fast moving world and what the role of benchmarking might be.

APQC’s research program managers, Holly Lyke-Ho-Gland and Andrea Stroud discuss best practices in product and project portfolio management including establishing a standardized project submission process; applying value and risk assessments for project prioritization and selection; overcoming roadblocks or opportunities through structured reviews; and ensuring compliance, standardization, and cont...

David Doney, Vice-President of Internal Audit at SIRVA, Inc and Holly Lyke-Ho-Gland answer questions on data visualization. These questions include: how to identify and communicate the key message types contained in a dataset best practices for using bar, pie, histogram, and scatterplot displays analytical techniques such as indexing and normalization framework for conducting a data analysis proje...

APQC CEO,Dr. Carla O'Dell, interviewed Alex Pentland, head of the Human Dynamics Laboratory at the MIT Media Lab and keynote speaker on May 1, 2015 at APQC’s KM Conference.  He and his team have collected data, using RFID badges, on hundreds of thousands of interactions between people in companies and governments. They have found that the greater the flow of ideas within a group, the more producti...

APQC CEO, Dr. Carla O'Dell, recently interviewed Dr. David Eagleman, New York Times Best Selling Author and neuroscientist, as part of APQC’s Big Thinkers, Big Ideas series on tacit knowledge, how we learn, and why getting off autopilot is good for your brain and for your organization.

Bob Buckman has been leading the charge to share knowledge since he was CEO of Buckman Laboratories. APQC CEO, Dr. Carla O'Dell, interviewed him recently for APQC's Big Thinkers, Big Ideas series, and noticed the reason executives want knowledge sharing to work hasn’t changed much with time: the need for rapid response in the face of changing markets and customer expectations.