Appliance Retailer

James Wells talks to Alice Keupper, Head of Sustainability at Winning Group. We explore sustainability initiatives from a retail perspective and how Winning is working to be a leader in the space while looking to share its insights and learnings with the wider industry.

We're back and we're talking to Kurt Hegvold, GM of Electrolux Australia and New Zealand. Kurt talks about what's new at Electrolux, offers frank insights into their SAP ERP transition, and talks about the value to the industry of the CoFoSS body and why getting sustainability right is crucial to a diverse Australian appliance retail landscape.

We speak to Haig Kayserian, general manager of digiDirect about the retailer’s expansion into broader consumer electronics categories beyond cameras and imaging products. He discusses the re-opening of digiDirect’s flagship Melbourne store including various upgrades and enhancements, as well as plans for future store re-fits and new store openings. Haig then explains the launch of the pre-loved di...

We speak to Angus McDonald, CEO of Barbeques Galore about the major trends in the BBQ market and recent shifts in consumer spending behaviour. He discusses how the business has adapted to changing market conditions by investing in enhanced order management capabilities and fulfilment, a new customer relationship management system and new ecommerce platform. He then previews some of the projects in...

In episode 25 of the Appliance Retailer Podcast, we speak to Sven Lindell, chief digital & marketing officer for Winning Group about the recent launch of online retail destination, Andoo and expansion into new categories including furniture and bedding. He discusses the recent acquisition of designer furniture, lighting and textiles company, Spence & Lyda and what the deal means for the bu...

In episode 24 of the Appliance Retailer Podcast, we speak to Karen Powell, head of ECOVACS Australia and New Zealand about the home cleaning robotics category in Australia and how the brand is performing. She shares details about the new ECOVACS flagship robotic vacuum cleaner, the DEEBOT X1 OMNI and why the launch is so important to the brand and the broader industry. Powell discusses the key tec...

We speak to Anthony Fletcher, director of sales at Schweigen about how the company is responding to the increasing trend towards silent rangehoodsHe discusses the growing popularity of black appliances and in response, Schweigen has released a series of six undermount black rangehoods in 600mm, 900mm and 1200mm widths. Fletcher then shares details about the new game changing Schweigen SteelFlex du...

In episode 22 of the Appliance Retailer Podcast, we speak to Brad Reed, head of marketing for B2B business solutions at LG Electronics Australia about shifts in consumer behaviour within the IT category, including significant uptake in the premium monitor segment, and what it means for retailers. He discusses LG’s investment in collaborative working technology and range of cloud-based solutions in...

In episode 21 of the Appliance Retailer Podcast, we speak to Hayat Horma, director of shipping at eBay Australia about eBay’s new local fulfilment program in partnership with global logistics experts, Orange Connex. She discusses the key benefits of the program including faster delivery, more competitive rates, enhanced seller protection and full eBay integrations. Hayat then shares her thoughts o...

Takeaways: Dr. Morten Boyer elucidates GfK's evolution into a data-centric organization, emphasizing the significance of actionable insights. The podcast underscores the dramatic rise of online sales, which have surged by 32% globally in recent years. A notable trend towards premium products has emerged, with brands valued 50% above average experiencing 43% growth. The introduction of GfK's AI-sup...

Takeaways: The trade environment in South Australia has shown resilience and growth post-2020, contributing positively to Spartan Electrical's business performance. Spartan Electrical successfully conducted a major sales event in October, which exceeded expectations and showcased strong consumer demand across various brands. Recent team expansions at Spartan include a new sales representative and...

Takeaways: Wayne Campbell commenced his role as Managing Director of Smeg Australia in February 2021, marking a significant personal milestone for him. Smeg Australia has expanded its workforce in 2021, enhancing key areas such as product sales and IT divisions. The company has prioritized digital communication and launched an E-learning platform to support training during the COVID-19 pandemic. S...

Takeaways: Over the past 18 months, there has been a significant shift towards online shopping, largely accelerated by the pandemic. MyDeal has experienced tremendous growth, with sales increasing nearly 200% during peak lockdown periods as consumers adapted to online purchasing. The recently launched 'MyDealIt' campaign aims to enhance brand recognition and consumer trust in a competitive e-comme...

Takeaways: Craig Fuller discusses the significant operational changes Amazon Australia implemented in response to the pandemic. Amazon Australia has committed to hiring 1,000 seasonal workers to manage increased demand during the festive season. The upcoming Amazon Robotics Fulfilment Centre in Western Sydney represents a $500 million investment in advanced logistics technology. This new facility...

Takeaways: Over the past twelve months, Bi-Rite has experienced significant growth in membership, demonstrating resilience in a challenging market environment. The ongoing supply chain challenges, particularly affecting TVs and air-conditioning units, have necessitated agile responses from retailers like Bi-Rite. As Bi-Rite prepares for the Christmas sales season, it is crucial to manage inventory...

Takeaways: Glenda Bailey articulates the significant challenges faced during the lockdowns, emphasizing the importance of maintaining staff support and customer relations. The Melbourne Quarantine Centre project represents a pivotal undertaking for Harvey Norman Commercial Victoria, reflecting their commitment to community health initiatives. Looking ahead to 2022, Glenda Bailey expresses optimism...

Takeaways: Rick Hart from Hart & Co reported that COVID-19 had a limited impact on trade in Western Australia, with only minor lockdowns affecting operations. The Hart & Co showroom features unique elements such as polished concrete floors and an impressive laundry lab that highlights their appliance offerings. Despite challenges during the pandemic, there has been a notable increase in co...

Takeaways: Derek Haley has accumulated over 22 years of diverse experience at Electrolux, progressing through various roles. In his new position, he is tasked with establishing a project management office to enhance organizational focus. Electrolux aims to grow and become more relevant to consumers by exploring mergers and acquisitions. The company has made significant strides in sustainability, r...

Takeaways: Rob Sinclair discusses how e&s has adapted its operations amidst the challenges posed by the pandemic, particularly during lockdowns. The importance of effective communication within the team was highlighted, leading to improved operational efficiency during the pandemic. Sinclair anticipates potential challenges for the retail sector as the festive season approaches, particularly r...

Takeaways: Charlie Davey of Leading Edge Group emphasizes the importance of community support for independent retailers during the pandemic, highlighting the need for consistent communication and engagement. The increase in online shopping has significantly impacted regional retailers, with those equipped for online sales outperforming their peers by as much as 40%. Leading Edge Group has implemen...

Takeaways: Moochies was conceived to address the anxiety parents face regarding child safety, particularly for preteens. The company's core values emphasize providing peace of mind while ensuring children remain safe during vulnerable years. Moochies distinguishes itself through a strong value proposition, offering affordable smartwatches without compromising on essential features. The upcoming pr...

Takeaways: Hans Vanderstadt emphasized the necessity of adaptability and agility in business operations during the tumultuous COVID-19 lockdowns, particularly in Melbourne. Camberwell Electrics undertook significant technological advancements prior to the pandemic, which facilitated a smoother transition to remote work for their employees. The recent refurbishment of the Camberwell showroom aims t...

Takeaways: Brian Walker emphasizes that data has become the essential currency for the retail industry, driving strategic decisions and customer engagement. The shift towards mobile and social media commerce signifies a fundamental change in consumer behavior and interaction with brands. Future retail experiences will be increasingly integrated with technologies such as virtual reality, artificial...

Takeaways: Cameron Douglas reflects on his journey at Videopro, highlighting the evolution from his initial role to CEO. He emphasizes the increased significance of audiovisual technology as a necessity rather than a luxury in modern life. Cameron discusses the challenges facing the retail industry, particularly the need for a focus on customer satisfaction over investment metrics. He anticipates...

Takeaways: Mick Bunt elaborates on Winning Services' strategic expansion into New Zealand, emphasizing its significance. The new distribution center in Victoria is equipped with advanced facilities, distinguishing it from other locations. Market trends indicate a growing consumer preference for convenience, impacting business operations and strategies. In the coming year, Winning Services aims to...