AM Best Audio

Carrie Brodzinski, chief underwriting officer at MSIG USA, said as underwriting becomes more data- and AI-enabled, the role of the underwriter becomes more sophisticated.

Attorney Scott Seaman, partner, Hinshaw & Culbertson, discusses his book, “America 250: The History of Insurance and Insurance Coverage Law and Litigation in the United States,” examining insurance's legacy and the risks shaping its future.

Reena Batra, vice president, data science, LexisNexis Risk Solutions, discusses elevated auto insurance shopping, changing consumer behavior and how insurers can leverage data to strengthen retention and identify new growth opportunities.

Ingrid Flores, CEO, Elara Spatial, said AI and computer vision can help insurers resolve property claims faster while giving adjusters more time to focus on the human side of the claims process.

David Nelson, executive vice president, Nationwide E&S Wholesale, said disciplined underwriting, smarter data and technology are key to navigating complexity and capturing opportunity in E&S.

AM Best Senior Associate Editor Terry Dopp discusses steady investment yield growth among U.S. life/health insurers, 2025 ranking shifts and trends across nearly $9.9 trillion in invested assets.

Nick Colletta is vice president of underwriting - human services, Philadelphia Insurance Cos. talks about how religious organizations need confidence that their carrier understands their mission, their operation and the unique ensitivity of the claim.

Technology is reshaping the life and annuity insurance industry, from modernization and artificial intelligence to customer experience and business transformation. Shay Alon, global managing director and head of Accenture Life Insurance and Annuity Platform, discussed how insurers can leverage technology to drive growth and prepare for the future.

Joe Griffin, senior consulting actuary with Pinnacle Actuarial Resources, said that dynamic data is changing the game for territorial ratemaking.

Xceedance has built its business around helping insurers harness technology, data and expertise to improve how they operate and grow. Arun Balakrishnan, chairman and CEO of Xceedance, discussed how the growing use of AI by plaintiff attorneys could reshape liability claims, litigation strategies, claim severity and insurers’ reserving assumptions.

Bryan Salvatore, executive vice president, president, specialty at The Hanover Insurance Group, said agency consolidation requires carriers to think beyond the transaction.

Aman Gour, co-founder and CEO of FurtherAI, said the insurance industry’s AI opportunity goes well beyond automating individual tasks, arguing that AI can fundamentally reshape operating models while keeping human judgment at the center.

Bridget O’Donnell, Oscar Health’s vice president of technology strategy and operations, discusses how technology is not “going to be about adding more chatbots to today’s insurance experience,” but a focus on being proactive about assisting plan members to understand coverage benefits.

Joe Park, executive vice president and chief digital & information officer at State Farm, provides an outlook about how technology will reshape property/casualty insurance and build value, but maintaining trust is a key priority for the insurer. 

Janet Ruiz, director of strategic communications, and Lewis Nibbelin, research writer, both with the Insurance Information Institute, discuss the expanding U.S. wildfire threat and how insurers are adapting underwriting, modeling and resilience.

David Duffy, global head of property, Marsh Re, discusses earnings protection, innovative structures and broader coverage options amid changing market dynamics. Duffy spoke with AM Best TV at the Rendez-Vous de Septembre in Monte Carlo.

A new Best's Market Segment Report discussed by Christopher Graham, senior industry research analyst, finds the line’s continued profitability indicates that as the complexity of inland risks has expanded, insurers have been up to the challenge.

Bill Nash, vice president and head of member relations and sales, LIMRA and LOMA, discusses retirement readiness challenges, the growing demand for guaranteed income and how insurers can help consumers bridge the retirement planning gap.

Mark Warshawsky, senior fellow and Wilson H. Taylor chair in healthcare and retirement policy, American Enterprise Institute, discusses his co-authored research, commissioned by the American Council of Life Insurers, on retirement income strategies and the growing role of annuities in helping retirees achieve greater financial security.

Julian Enoizi, CEO of Europe, and Francois Dagneau, head of analytics for Continental Europe, both with Marsh Re (formerly Guy Carpenter), discuss Europe’s growing wildfire risk, rising losses and how the insurance industry is evolving its strategies to better manage the peril.

Tanguy Touffut, CEO, Descartes Underwriting, discusses a coverage gap some insurers have overlooked. Touffut spoke with AM Best TV at the Rendez-vous de Septembre conference in Monte Carlo.

MetLife’s $3.2 billion in tech investments over the past five years aim to personalize services, while driving growth and efficiency. Bill Pappas, executive vice president and head of global technology and operations, said the company’s modernization efforts are far-reaching, affecting claims, distribution, underwriting, and customer service.

Luca Albertini, CEO, Leadenhall Capital Partners, discusses strategic capital, investor interest in private ILS, cat bond growth and capital efficiency. Albertini spoke with AM Best TV at the Rendez-Vous de Septembre in Monte Carlo.

Catastrophe modeling and secondary perils are increasingly central to global treaty negotiations, said Mohamed Kotb, managing director, Treaty Division, United Insurance Brokers Limited. Kotb spoke with AM Best TV at the Rendez-Vous de Septembre in Monte Carlo.

In a book she co-edited “Insurability of Emerging Risks: Law, Theory, and Practice,” Ozlem Gurses, professor, maritime law, Tulane University Law School, discusses emerging risks and the evolving legal frameworks needed to address them.