AI at Work

Is artificial intelligence really eliminating entry-level jobs, or is something much bigger happening beneath the surface? As businesses race to improve productivity and invest in AI, many graduates and early-career professionals are wondering whether the first rung of the career ladder is quietly disappearing. In this episode of AI at Work, I welcome Trent Cotton, Head of Talent Insights at iCIMS...

What if your business doesn't actually own its website, customer data, or digital marketing infrastructure? It's an uncomfortable question, but one that many founders never ask until they try to switch providers and discover just how difficult it is to leave. In this episode of AI at Work, I welcome David V. Kimball, Co-Founder and CEO of lilAgents, for a conversation that challenges many of the a...

What if the next competitive advantage in business isn't working faster with AI, but making better decisions because of it? As organizations rush to become AI-native, many conversations still focus on productivity, automation, and shipping work more quickly. But is speed really the outcome that matters most? In this episode of AI at Work, I welcome Jorge Valdivia, Chief Technology Officer at Fleet...

What if the biggest obstacle to AI success isn't the technology at all, but the way your business actually works? In this episode of AI at Work, I sit down with Justin Watt, CEO and Co-founder of Switchboard, to discuss why so many AI initiatives disappoint and what organizations should focus on before adding another AI tool to the mix. Justin has spent his career helping growing businesses replac...

What does it take for AI agents to move beyond impressive demonstrations and become part of the working day? In this episode of AI at Work, I speak with Will Del Principe from Thoughtly about what happens when AI voice agents are deployed into live customer and revenue operations. While many organizations are still evaluating where AI fits, Thoughtly is already helping businesses automate conversa...

What if the biggest AI challenge facing organizations has nothing to do with technology at all? In this episode of AI at Work, I sit down with Lee Senderov, Chief Transformation Officer at Travelport, to discuss why AI should be viewed as a workforce transformation rather than a technology project, and why many organizations are still framing the opportunity in entirely the wrong way. While many b...

What happens when AI-generated code ships faster than humans can properly review it, and who takes the blame when something breaks? In this episode of AI at Work, I sit down with Cameron Etezadi, Chief Technology Officer at LaunchDarkly, to tackle one of the most uncomfortable questions facing modern software teams. As developers increasingly rely on AI coding assistants, copilots, and public LLMs...

Why are so many organizations investing millions into AI while still struggling to prove meaningful productivity gains? In this episode of AI at Work, I spoke with Rahsaan Shears, Principal and AIQ Program Lead at KPMG, about a major new study conducted alongside the McCombs School of Business at The University of Texas at Austin that analyzed 1.4 million real workplace AI interactions. What emerg...

What happens when AI agent creation stops being the job of engineers and starts landing in the hands of the people who actually understand the business problem? In this episode of AI At Work , I sat down with Cien Solon, CEO and Founder of LaunchLemonade, to talk about why the next chapter of AI may have less to do with hype and more to do with practical problem-solving. Cien describes LaunchLemon...

What happens when software stops being something we use and starts becoming something that works alongside us? In this episode of AI at Work, I sat down with Mark Skelton, CTO at Node4, to explore how AI is moving beyond content generation and into something far more transformative. Mark has spent more than a decade operating at CTO level, helping organizations navigate shifts from traditional inf...

How do you keep product teams aligned when AI is speeding everything up, but people, priorities, and expectations are still pulling in different directions? In this episode of AI At Work, I sat down with Dave West, CEO of Scrum.org , to talk about one of the most overlooked challenges in modern product development: stakeholder collaboration. While so much of the conversation around AI focuses on f...

What does AI actually change once you move beyond the pilot phase and into the messy reality of live deployment? In this episode of AI at Work , I sit down with Jack Siney, CRO and co-founder of FrontRace, to separate operational truth from industry hype and explore what he calls the “Great Upheaval” already reshaping how organizations generate revenue, measure performance, and define success. Dra...

What if the best way to improve your negotiation skills was to rehearse the conversation before it ever happened? In this episode of AI at Work, I sit down with Professor Alexandra Mislin from American University’s Kogod School of Business to explore how AI is quietly reshaping the way professionals prepare for high-stakes conversations. Recently featured in Fortune, Professor Mislin has been teac...

How do you move AI from a flashy demo on a conference stage to something that can handle real customer pressure on a Monday morning when the tickets are piling up? In this episode of AI At Work, I sit down with Niraj Ranjan Rout, Founder and CEO of Hiver, to unpack what it really takes to build AI that works inside high-volume support environments. With more than 10,000 teams using Hiver, includin...

What does AI at work really look like once the hype fades and the day-to-day reality sets in? In this episode of AI at Work, I’m joined by Nicole Leib, Regional Vice President of People for the Americas and Global Head of Inclusion at monday.com , for a grounded, refreshingly honest conversation about how AI is actually being used in modern organizations. We recorded this during CES week, when eve...

What if the most important jobs of the next decade already exist, but we just have not named them yet? In this episode of AI at Work, I sit down with Marinela Profi from SAS to unpack how artificial intelligence is reshaping work at a deeper level than most headlines suggest. We are not just talking about tools, automation, or faster workflows. We are talking about new roles, new decision structur...

What happens when eighty percent of the global workforce receives less than one percent of technology investment, and why has this imbalance gone largely unchallenged for so long? In this episode, I sat down with Emma Seymour , Chief Financial Officer of Deputy , to unpack the realities facing the world’s so-called invisible workforce. Deskless workers power healthcare, retail, hospitality, and fr...

Are today’s AI tools actually doing the work, or are they still sitting on the sidelines offering advice that humans have to act on? In this episode of the AI at Work podcast, I sat down with Oren Michels, Founder and CEO of Barndoor AI, to explore why so much enterprise AI still feels stuck in what he calls “advisor mode.” We talked about the gap between AI that summarizes and AI that acts, and w...

What does AI at work really look like once the conference buzz fades and teams have to turn ambition into execution? In this episode of the AI at Work Podcast, I sit down with Diego Lomanto, Chief Marketing Officer at Writer, to unpack how marketing teams are actually using AI and agents inside real enterprise workflows. Diego brings a grounded perspective shaped by more than two decades in enterp...

As AI moves beyond hype and into everyday operations, many organizations are asking harder questions about impact, trust, and return on investment. Three years on from ChatGPT’s breakout moment, leaders are no longer experimenting for novelty’s sake. They want to know where AI genuinely improves outcomes for employees and customers, and where it risks getting in the way. In this episode of the AI...

What happens when holiday shopping habits shift faster than most small businesses can keep up, and AI becomes the first stop for gift ideas, local searches, and product discovery? In my conversation with Alicia Pringle, Senior Director of Online Marketing at Network Solutions, we look at how the rise of AI-assisted search is changing the game for small business visibility during the busiest season...

What happens when a field races forward faster than society can understand it, let alone shape it? And how do we balance the promise of superintelligence with the responsibility to ensure it reflects the values of the people it will eventually serve? In this episode of AI at Work, I sit down with Dr Craig Kaplan , founder and CEO of iQ Company and SuperIntelligence . He's also a pioneer who has be...

I sit down with Toby Hough, Vice President of People and Culture at HiBob, for a grounded and human conversation about how AI is reshaping the world of work, not by replacing people but by amplifying them. As an HR leader inside a company that builds HR technology, Toby brings a rare perspective on what it really means to balance efficiency with empathy in an AI-driven workplace. We talk about the...

The arrival of generative AI has sparked an uncomfortable question for many young professionals: What happens to entry-level jobs when machines can now write, analyze, and even converse as well as humans? In this episode of the AI at Work Podcast, I reconnect with Anshuman Singh , CEO of HGS UK, to discuss how automation and artificial intelligence are reshaping the early stages of a career, and w...

In this episode of AI at Work , I sit down with Tom Totenberg , Head of Release Automation and Observability at LaunchDarkly , to explore what happens when artificial intelligence starts writing and shipping our software faster than humans can think. Tom brings a rare blend of technical insight and grounded realism to one of the most important conversations in modern software development: how to b...