Trust Driven Care Network

Why Niching Down ACTUALLY Increases Your Patient Volume (Acupuncture Marketing Secrets) Rationale: This title is provocative, challenges a common business fear, and promises a key benefit (increased patient volume), making it highly clickable for practice owners. Podcast Episode Description (Buzzsprout/Audio) Why Niching Down ACTUALLY Increases Your Patient Volume | Guest: Michelle Grasek "If...

Burnout, Boundaries & Purpose: A Therapist’s Guide to a Sustainable Practice The #1 Reason Young Clinicians Burn Out (How to Fix It Before It’s Too Late) | Guest: Gabrielle Juliano-Vellani, LCSW What happens when "more clients, more staff, more revenue" leaves you exhausted, resentful, and totally misaligned with why you started in healthcare in the first place? In this powerful epis...

What happens to patient care when trust is strong—and what happens when it’s shattered? In this episode of Trust Driven Insights , Dr. Josh Satterlee sits down with chiropractor and global health clinician Dr. Marco De Ciantis to unpack how trust, bias, and simple communication choices can become literal life-or-death factors in healthcare. From a small mining town in Northern Ontario to rural cli...

Are you chasing the idea that growth always means bigger, and feeling the pressure? Then you might be chasing burnout . 📉 In this episode of Trust Driven Insights , Dr. Josh Satterlee sits down with the amazing Dr. Melissa Longo to discuss the single most crucial element in building a successful, profitable, and enjoyable chiropractic practice: trusting yourself and your decisions. Dr. Longo shar...

What does it really take to build a thriving chiropractic or healthcare practice — one that grows sustainably and lets you love what you do? In this episode of Trust Driven Insights , Dr. Josh Satterlee talks with Dr. Lisa Goodman , author of The Manual for the Chiropractic Entrepreneur and founder of The Practice Fox . Together, they explore the mindset, systems, and patient experience strategies...

Is your healthcare practice struggling to convert website visitors into booked appointments? You might be making a critical mistake in your online marketing message. In this powerful episode of Trust Driven Insights , host Josh Sadderly is joined by Genevieve Drummond (Gen Drummond) , Founder of Hummingbird Clinical Consulting . Genevieve shares the keys to growing a thriving, high-conversion prac...

Dr. Josh Satterlee dives into the #1 secret for connecting with patients with Naturopathic Doctor Dr. Emma Furze. She reveals how active listening and slowing down your appointments is the most effective way to build unshakeable patient trust , uncover hidden health details, and transform your practice's outcomes. If you want to move beyond rushed appointments, this episode is your essential...

When a specialist told 19-year-old rugby player Melanie Emlyn she’d never run or play sports again , it shaped nearly two decades of her life. But instead of giving up, Mel rewrote her story—becoming a yoga teacher, a flight attendant, and eventually an osteopath helping others heal . In this powerful conversation, Dr. Josh Satterlee explores how Mel’s journey from devastating diagnosis to trusted...

What if the key to Olympic success isn’t more training—but better warm-ups? International strength & conditioning coach Rett Larson joins Dr. Josh Satterlee to share the now-famous “No Zombies” warm-up philosophy that helped the Chinese Women’s Volleyball Team win Olympic Gold in 2016 —and continues to shape elite teams around the world. Rett breaks down how rethinking the first 15 minutes of...

Building trust isn’t just about listening — it’s about what you do next. In Part 2 of his live talk, Dr. Josh Satterlee introduces the PATCH framework (Patient goals, Autonomy, Tailor, Communication basics, Humility) and shows how it transforms every patient interaction. From the 92-second rule for listening, to the dangers of interrupting too soon, Josh blends research with practical strategies y...

Trust is the currency of healthcare — and without it, patients miss visits, drop out of care plans, and withhold critical information. In this live talk, Dr. Josh Satterlee explores the why behind patient communication. From the heartbreaking story of a missed diagnosis, to the research showing how often patients feel unheard, Josh lays out why no-shows and poor adherence are really trust problems...

Would you be proud to refer someone to your clinic? Nicole Hogg wasn’t—until everything changed. In this inspiring episode of Trust Driven Insights , Nicole shares her journey of co-running a mental health clinic with her husband, a psychiatrist, and how transforming their patient experience didn’t just boost outcomes—it reignited her passion for care. Discover how: Their no-show rate dropped to n...

Can you automate your practice without losing the personal touch? In this episode of Trust Driven Insights , Dr. Josh Satterlee sits down with chiropractor and systems expert Dr. Andy Van Hoewyk to uncover how automation transformed his clinic from stressful to streamlined. From personalized videos to automated follow-ups, Dr. Andy shares the exact tools and workflows he uses to save time, reduce...

Can you build a thriving, multi-provider acupuncture clinic—and still love your job? In this episode of Trust Driven Insights , Dr. Josh Satterlee interviews Dr. Rachel Kohl, founder of Integrative Acupuncture in Las Vegas. Rachel shares her journey from renting a single room to leading one of Nevada’s most respected acupuncture clinics. From name tags and room assignments to licensing reform and...

Can better communication actually reduce malpractice claims? In this episode of Trust Driven Trivia , Dr. Melanie Short leads a fun, fast-paced discussion with a diverse panel of healthcare pros exploring how simple shifts in language, tone, and presence can dramatically change patient outcomes—and provider liability. From the surprising link between visit length and lawsuits to how tone of voice...

What if the secret to loving your practice again isn’t working more—but redefining what success means to you? In this episode of Trust Driven Insights , Dr. Josh Satterlee is joined by coach and consultant Dr. Michelle Wendling to explore how healthcare providers can rediscover purpose, set boundaries, and create a practice that aligns with their energy, vision, and joy. From rethinking your sched...

What’s really getting in the way of trust between patients and providers? In this episode of Trust Driven Trivia , our panel of experts explores the biggest communication breakdowns in healthcare—and how to overcome them. From unclear roles to unspoken expectations, we reveal how subtle missteps can quietly erode patient trust. Whether you're a chiropractor, nurse, radiologist, or clinic owne...

Is your clinic space working for you—or slowly wearing you down? In this episode of Trust Driven Insights , Dr. Josh Satterlee sits down with physiotherapist and design expert Meg Macpherson , founder of Articulate Design Co, to explore how intentional space design can improve patient trust, boost revenue, and reduce provider burnout. From rethinking what a waiting room should feel like to designi...

Can how you speak to a patient impact their outcome—before you even treat them? In this powerful episode of Trust Driven Trivia , Dr. Melanie Short returns with a panel of healthcare pros to explore the research behind patient communication—and how simple shifts in conversation, tone, and delivery can dramatically improve care. This episode features: 🧠 Dr. Dwayne Golbek, Chiropractor (Katusa, OK)...

In this episode of Trust Driven Insights , Dr. Josh Satterlee sits down with former elite high jumper–turned–chiropractor, Dr. Dwayne Golbek , to uncover how one powerful mindset shift changed the way he practices—and why trust is the foundation of every great patient outcome. From the track to the treatment room, Dr. Golbek shares unforgettable stories that highlight the power of listening, askin...

📲 Can a text really change patient behavior? In this episode of Trust Driven Trivia , host Dr. Melanie Short puts healthcare pros to the test with research-backed questions about communication strategies that actually work—from reminders to radiology visuals. 🎙️ Featuring chiropractors, a nurse advocate, and a physical therapist, this fast-paced, laugh-filled round explores: ✅ Do text reminders...

When Carrie Manning left her role as a school-based special education counselor, she wasn’t looking to just open a practice—she set out to build the kind of support system she knew kids and families truly needed. In this episode of Trust Driven Insights , Dr. Josh Satterlee sits down with Carrie, founder of Reach Counseling in Fort Worth, Texas, to explore how she built a thriving therapy practice...

What if patients don’t want to see the neurosurgeon? Can a simple text message before surgery really improve recovery? And is cutting opioids actually tanking patient satisfaction? In this episode of Trust Driven Trivia , Dr. Melanie Short is joined by Dr. Josh Satterlee, nurse advocate Maria Neidig, Dr. Dwayne Goblet, and Dr. Lauren Biestek to explore the surprising data shaping modern healthcare...

How do you earn the trust of elite athletes, coaches, and pro teams—without chasing them down? In this episode of Trust Driven Insights , Dr. Josh Satterlee talks with Dan Swinscoe, a physical therapist, strength coach, and founder of Train 2 Win, whose reputation has made him the go-to provider for athletes in the NFL, MLB, WNBA, and beyond. Dan shares how showing up, giving generously, and stayi...

Why do patients really file malpractice claims? It turns out, it’s not the medical mistakes—it’s how we communicate (or don’t). In this episode of Trust Driven Trivia , Dr. Melanie Short is joined by Dr. Josh Satterlee, Dr. Ed Lera, Dan Senko, and Christy Willis for a fast-paced, fun, and insightful dive into the role of communication in patient trust, compliance, and litigation. ✅ The #1 emotion...