The QuadCast

 This week, we’re talking all things customer service — the moments that make or break a guest’s visit. Ben James brings years of hands-on hospitality experience to the table, now channelled into helping other businesses get the most out of their teams and service. Expect real insights, practical tips, and a few stories from the front line of hospitality. 

This week the podcast heads to Spain as we record from iGolf . What started as a simple idea has grown into a space designed for far more than just professional golfers. In this episode we talk about following ideas, adapting along the way, and building something that brings more people into the game ... and through the door

Recorded under blue skies on a Spanish golf course, this episode goes beyond the fairways and into the realities of running a hospitality business. We talk to the team about seasonality, quiet courses, and why it’s the loyal local regulars — not just the golfers — who keep the restaurant thriving when play slows down. A sunny setting, honest conversation, and a reminder that community is often the...

From crispy wings to big business wins — this episode dives into the story of a chicken shop that’s growing fast and building serious momentum. We chat with the team behind the brand about how they’ve turned great food and loyal customers into a recipe for success. From standing out in a crowded market to scaling up without losing their identity, it’s a conversation packed with insight, ambition,...

In this episode, we sit down with Greg Smith MP to unpack how political decisions ripple through the hospitality industry—from the latest Budget announcements to the real-world impact on operators, teams, and growth. Greg shares insight into how policy is shaped, what the industry can realistically expect in the coming months, and why hospitality continues to play such a vital role in local commun...

Coffee prices are on the rise — and for many UK cafés and hospitality businesses, that means tough decisions ahead. In this episode, we’re joined by Jeff from Café Du Monde to break down what’s driving the increase in coffee bean costs and how businesses can stay profitable without compromising on quality. From pricing strategies and supplier relationships to managing customer expectations, Jeff s...

 Set in sunny Spain, this episode blends stories of travel, hospitality, and of course — a good glass of wine. We talk about what it means to work across the world, how every destination teaches something new, and why connection lies at the heart of great hospitality 

 This episode, we’re joined by a chef who’s as passionate about people as he is about produce. From serving his signature scotch egg on James Martin’s Saturday Kitchen to running a kitchen that supports local suppliers and nurtures young talent — Chris Mapp shares what it really takes to build something lasting in hospitality.