The Lens

Jeff Rich, Chief Innovation Officer at Eneration, discusses how energy efficiency and waste reduction can support healthcare improvement and unlock more resources for patient care.

Julian Emms is the Chief Executive at the Berkshire Healthcare Trust in the UK. Julian has built a culture of Principles, Behaviors, Systems and Tools, all connected to generate results for all.

Brooke Anderson and her husband own the Mogollon Family Dentistry, an independent dental clinic in Heber-Overgaard, Arizona. Brooke is here to talk about their new journey in continuous improvement using the Shingo Principles and teachings.

Dr. Maria van Zale, along with her partners from across Africa, have been working closely with the University of Twente in the Netherlands on an important research project. Together, they co‑authored a paper titled “Toward a Roadmap for Sustainable Lean Adoption in Hospitals.” And most recently, they shared their findings at the CLEAR Research Symposium.

Don Shilton, retired Hospital CEO and Carlos Scholz, Catalysis CEO, are here to share about the Leadership Role in a Daily Management System. The Daily Management System for continuous improvement is foundational to maintaining sustainability and an organization's alignment.

Nicki Schmidt, Continuous Improvement Advisor, at the University of Michigan Health- Michigan Medicine has a distinct journey of 18 years in healthcare.  Regular listeners to The Lens have heard us share that to really incorporate and living Lean Improvement in healthcare is a journey. Nicki has a marvelous and inspiring tale to share.

Dr. Lucas Zier from Zuckerberg San Francisco General is going to give us some insight into the Zuckerberg LeanAI efforts. Most are looking at task-based applications, note-taking, or some analytics.  Zuckerberg is working with AI to support Lean improvement efforts, ultimately throughout their system.  For example, using an AI tool to augment Humble Inquiry.

Robin Ziko and Martin Pallotta, both Process Engineers with UMass in Massachusetts, are here to share about One System One Strategy. Systemic thinking is core to the Catalysis philosophy. There is much risk of waste when separate processes of a system do not work together. UMass has integrated system thinking throughout the organization.

Alli Kulp, Senior Lean Advisor with OhioHealth, helps us to understand how critical “coaching for all” is as anexpectation and how it supports cultural standards of improvement and problem solving.

Jason Cooper, Vice President of Operations with Endsight, an IT Services provider based in California, shares his learnings from joining an Executive Site visit at OhioHealth.

Jamie Stilwill and Joell Teal, faculty with Catalysis, share about the connections between psychological safety and continuous improvement in healthcare.

Artificial Intelligence - AI has stormed all cultures,and all of us are trying to figure out how it fits and how to use it.

Stephanie Steadman, Steph Fuerst and Ebony Babbs-Brown, with the University of Michigan Health System share their experience of attending the Lean Summit for the first time.

Jody Hoffer Gittell and Wale Olaleye, with Relational Coordination Analytics, introduce us to the concept of Relational Coordination, which focuses on the dynamics of how teams relate and work with each other within organizations.

Michelle Kelly, Manager of Continuous Improvement with Seattle Children’s Hospital in Washington state, and Jessica Miller, High Reliability Program Director with CentraCare in St. Cloud Minnesota, describe the return on investment work they are doing in their organizations.

Dr. Terry Platchek from Stanford Medicine Children’s Health shares his 14-year journey of lean and improvement in healthcare.

Al Pilong, new Catalysis executive coach, draws on more than 30 years in healthcare to share what it takes to drive lasting transformation.

Paul Kempinski, recently retired former CEO at Children’s Mercy in Kansas City, joins us to discuss the importance of coaching and mentorship for executives, reflecting on his 40 plus years of leadership in healthcare.

John Toussaint joins the podcast to help introduce our new CEO - Carlos Scholz. Carlos joins Catalysis with over 20 years of lean leadership experience with over 14 years in healthcare.

Sheri Nakamura - Capability Development Manager and David Franklin, M.A. - Senior Organizational Development Consultant, from Stanford Medicine Children’s Hospital explain their work on Improvement Capability Development as part of the Packard Quality Management System at Stanford Children’s.

Emily Swaney - Sr. Director, Alli Kulp - Sr. Advisor, and Todd Schneider - Sr. Lean Advisor, from the Lean Promotion Office at OhioHealth describe how their small improvement team maximizes what they learn at events for their transformation journey.

Jurriaan de Jong, PhD, Assistant Professor, Department of Operations and Business Analytics at The Ohio State University explains the value and power of taking improvement students to the gemba at a variety of organizations.

Dr. John Toussaint discusses the impact of electronic health information on care delivery and the possibilities of AI to help providers improve care.

Yazmyne Campos, the Accreditation Manager at Torrance Memorial Medical Center in southern California describes her journey into improvement, quality and accreditation, a path she did not originally envision for herself.

Dorothy Hung, Ph. D., Director of the Center for Lean Engagement & Research (CLEAR) at the University of California – Berkley shares the results from research done on advancing health equity and leader practices. These findings will also be presented in a published paper.