The Intelligence Revolution

We all know about Chatbots and how they are being used now, but of course they are becoming so much smarter. So we discuss how you use them and craft a prompt for your own chatbot in your organisation to keep the information accurate and on brand. Take a look/listen and hopefully you will find this short chat informative and give you some ideas of how you may include it in your business. To find o...

So we start with as broad a subject as we could think of!!! Just the ease ourselves into the new series. We spin through AI that is already here in our lives and what could happen and how as an organisation you need a strategy or someone in post to manage your AI efforts in this new brave world. We discuss AI in insurance, health care and go slightly off piste with speculation of how we could get...

In this captivating episode of the "Self Service Generation" podcast, hosts Steve and Gavin explore the transformative impact of ChatGPT in our homes. They delve into how this advanced AI technology is not just a novelty but a practical addition to everyday life. They discuss the difference between ChatGPT and the related technology in your browser from Microsoft called CoPilot The episo...

Today we talk about the impact that AI is having on creativity. Both positively and negatively. We chat about what things you can do without technical knowledge, how it can be used smartly and touching on the pace that it is moving. We focus on the host of tools that are out there to provide 'creative' outputs, that might be seen as giving a voice to those that have great ideas but maybe n...

In this episode we discuss the new release from Open AI around their ChatGPT application.   If you are a ChatGPT Plus subscriber you can build your own GPT and we chat through our early findings and what worked and did not work when we had a little go and our first look at the technology.   So, we discussed build Medical bots, Marine survey bots and even a marketing bot that all worked in collabor...

This episode of our podcast involves the Art of Cancellations. We discuss how cancellations are an opportunity to either manage brand or actually save the customer. With the incredible options to automate the conversation across all channels, so that there are no waiting times and giving a very cost effective and positive impression to the customer even if you don't keep them this time. We dis...

Today we discuss the real story about the relationship between UX and CX and how to avoid epic fails that cost serious money in operations. From something as simple as not understanding your internal or external customer experience to how to do that in practical terms. We give you the problems of these terms being overused and what they should mean and how to apply the correct emphasis and invest...

In this episode, we talk about the power of GPT in your business and now how that can be used commercially as a powerful tool. We discuss how to plan & prepare for using a conversational AI bot for chat text or voice within your business. The importance of building your knowledge base of content in any format and thinking about what processes have strong logical bases. As people are more and m...

Gavin and Steve discuss Dark UX. If you don't know what it is, hopefully you will when you listen to our latest 20 mins. Gavin explains what Dark UX is and how this practice is potentially dangerous to a business if used too much and with an increasingly smart audience the loss through this practice might not be easily connected. We use some real world examples and what the impact could be for...

Today we talk about the significant language barrier that exists when we are trying to talk to customers from all around the world and how we are breaking down those boundaries. But we start with something that is not necessarily presented as a language the UI of apps, websites and tech in general. Is being tech savvy as much being able to understand our new "Egyptian heirglyphics" as un...

Today we talk about why we should all be interested in the upcoming Consumer Duty deadline for FCA regulated businesses. I know it sounds dry and we used the words 'regulated' and 'FCA', but the we dig a little deeper and there is a reason that this should be something that every business is concerned about and gives a second look. Its not all just pillow talk! As always these are...

Today Gavin and Steve chat about smart home automation data, talking about all sorts of subjects from your heating and energy saving features that have been around for some time (yawn!) - but also water consumption, passive health checking and the impact that is having on helping us stay healthy without doing all that much. Oh and there is a bit about fish... that is very much Gavin (as he is a bi...

In this podcast Gavin and Steve talk about sleepless nights, weird sounds early in the morning and how we really need to think with a clear head. We are concentrating on the digital transformation journeys that many businesses are going through and how the 'bolt on' and hope approach to processes and communications is simply not working. We take some examples and show what not to do and ho...

This latest episode talks about Tech for good and how charities are using tech well and what areas of an organisation can benefit from get all the tech working together. We also talk about some other developments in AI and tech that also touch on health and well being and how those these sometimes controversial uses of tech may help our society now and in the near future. Oh and starting off with...

Take a listen to our latest podcast, this week on ChatGPT. Yeh we know - there are hundreds of podcasts about this subject, but we really we wanted to discuss the latest news and actually what it is and what makes it tick. But also what use cases will work even against the background of this essentially being a research project that is now being pushed out into the world and used for many applicat...

Check out today’s podcast where we ask the question: Are robodogs the future of logistics? Steve and Gavin are your resident dog lovers, here to guide you through the latest trends in the world of last-mile delivery.   As we navigate the ever-evolving landscape of self service, the importance of efficient and reliable logistics has become more critical than ever. That's why we're taking a...

In today's exciting edition of our podcast, we will be discussing how the need for self service is shaking up the retail landscape, particularly in response to the evolving demands of customers who crave convenience. As consumers' expectations for speed and ease of access continue to rise, we discuss about where the people went and why retailers need to turn to automation to streamline the...

Today we have another enthusiastic and passionate conversation about self service in healthcare from Steve Tomkinson @ Disruption Works and Gavin Jones @ Elixel .  We discuss how this can be enabled with automated journeys that help the digital savvy to those that may want to pick up the phone. We also go into how much impact this has with real world examples and use cases and how much opport...

In our first episode in the series we introduce what we are thinking about the self service generation and the types of technology that we will be doing more detailed explanations and real life case studies around how we help our customers, no matter who they are or how they engage with our businesses or organisations.