The HME180 Podcast

In this episode of The HME180 Podcast, Sue Chen honors National Caregiver Month by spotlighting caregiving’s profound challenges and rewards. She speaks with her close friend Anne Rue, who shares her deeply personal journey of caring for her parents. She emphasizes the importance of leveraging resources like the Alzheimer’s Association, building strong networks of support, and maintaining open com...

In this episode, Gary Ross, a Mobility Plus franchise owner and Navy reservist, shares insights on building a thriving business with a holistic, client-focused approach. From offering comprehensive benefits for employees to partnering with community organizations like Senior Helpers, Gary highlights the value of aligning with mission-driven partners to support clients’ independence and well-being....

Sue Chen interviews her sister Tina Chen, a renowned physical therapist with experience at Cedar's Sinai and running her own private practice. Both Tina and Sue reflect on how their father's dedication as a rehabilitation doctor deeply influenced their mission statements and life's work. Tina emphasizes the importance of the "magic triad" - the physical therapist, the medical equipment dealer, and...

This episode of The HME180 Podcast features a deep dive into the emotional complexities of aging, resilience, and the caregiving relationship between adult children and their aging parents. Sue Chen and Dr. Ken Druck discuss the importance of empathy and self-compassion in navigating the challenges of caring for aging parents. Druck, recognized for his work by CNN, the Wall Street Journal, and Opr...

In this episode, Sue welcomes Violeta Arnobit, CEO of ACE Medical in Hawaii, renowned for her pioneering efforts and educational initiatives within the HME sector. Violeta shares her inspirational journey from humble beginnings in the Philippines to becoming a leading advocate and educator in the field. Emphasizing the critical role of education in bridging gaps within healthcare, Violeta discusse...

In this episode of The HME 180 Podcast, Sue Chen interviews Jay Broadbent, Founder of Caddis Capital Management and Alpine Home Medical. Jay shares his journey in the HME industry, starting in 1997, and discusses the challenges and strategies involved in balancing retail and reimbursement models. He highlights the importance of providing excellent customer service and while constantly adapting to...

Karter McKinlay, CEO of The Bone Store, and Sue Chen meet face to face in the NOVA lounge as they delve into several topics, including performance pay programs, unveiling the game-changing impact of substantial incentives on employee performance. McKinlay's insights, likening the effect to the legendary Roger Bannister breaking the four-minute mile barrier, underscore the power of leadership in un...

In this episode of The HME180 Podcast, Sue Chen and Lane Hamm, CEO of AZ MediQuip, delve into the pivotal role of independent retailers in the healthcare industry. Lane, previously an outsider to HME products but an expert in retail, emphasizes the empowerment and immediate solutions that HME retailers can implement, contrasting them with larger chains like CVS or Walmart. He describes running a b...

In this episode, Sue Chen interviews Carole Martin, pharmacist/co-owner from Davy Crocket Drug, an independent pharmacy established in 1961 in Crockett, East Texas. Carole is an amazing example of stepping outside of your comfort zone to try different marketing strategies to sell HME, including Facebook videos and radio advertisements, and discusses the profit margins of HME in comparison to other...

In this episode, Sue Chen interviews Alex Anderson from Oswald's Pharmacy, a 6th generation independent pharmacy in Naperville, Illinois with a very successful, prominent and thriving HME. Throughout their 149-year history, they have embraced big changes and executed their front end store strategy to support the business and reflect their customer’s unique store experience.  They discussed the “DI...

Coming Soon - The HME180 Podcast! Our first episode will air in February, with our guest Alex Anderson from Oswald's Pharmacy. Listen and be EMPOWERED!