The General Practice Podcast

This week, Ben is joined by Dr Hannan Chaudery, CTO & Co-founder of GP Triage, for an update on how autonomous AI triage and booking is being used across primary care. Returning to the podcast nine months after his previous appearance, Hannan explains how GP Triage has evolved and how practices are using AI to reduce the burden of manual triage, increase appointment capacity and improve patien...

  Flu clinics are a familiar part of the general practice calendar, but are they becoming increasingly difficult for practices to deliver? In this week’s episode, brought to you in partnership with Practice Index, we welcome back Claire Houston from Practice Index and new guest Nicki Walker, Practice Manager in Rhyl, to discuss the challenges facing practices during this year’s fl...

Where are neighbourhoods taking general practice, and what does this mean for Primary Care Networks? In this episode, Ben is joined by Ceri Chaplin, Managing Partner at Hereford Medical Group, and Robert McCartney, Partner at Hempsons, to discuss the latest NHS England neighbourhood proposals and what they could mean for practices. They explore the changing role of PCNs, funding and locally enhanc...

This week, Ben is joined by Katie Collin, Partner at Ramsay Brown, to discuss NHS England’s consultation on Single Neighbourhood Provider contracts and Multi-Neighbourhood Provider contracts. They explore what the proposed contracts could mean for GP practices, PCNs and federations, including the potential impact on funding, governance and locally commissioned services. Katie explains the di...

Integrated neighbourhood working has been talked about for years, but what does it actually look like when it’s put into practice? In this episode, Ben is joined by Bobby Pozzoni-Child, Director of Partnerships and Transformation for the Buckinghamshire Primary Care Provider Collaborative. Bobby explains how Buckinghamshire has evolved from a GP Provider Alliance into a truly integrated prim...

In this week’s episode, brought to you in partnership with Practice Index, we welcome back Robyn Clark and Ed Kennedy to discuss the new “return to good” inspections, how they differ from previous CQC visits, and why many practice managers feel these are now effectively practice manager inspections. Ed shares his first-hand experience of being among the first practices inspected...

What does it take for general practice to lead system transformation rather than simply respond to it? In this episode, Ben Gowland is joined by Dr Sunaina Khanna and Dr Imran Zaman to discuss how they have built a unified leadership model that is helping shape neighbourhood health across one of England’s largest Integrated Care Systems. Starting with a collaborative response to winter press...

The Carr-Hill formula sits at the heart of GP funding, yet few people fully understand how it works, or the impact it can have on individual practices. In this episode, Ben is joined by Dr Matt Jones, GP Partner in Cardiff, who has spent years investigating the formula after discovering significant funding differences between seemingly similar practices. Drawing on Freedom of Information requests,...

The proposed Single Neighbourhood Provider Contract could significantly reshape how services are commissioned and delivered at neighbourhood level, but with many details still to be confirmed, PCNs are being faced with important decisions now. In this episode, Ben Gowland is joined by Robert McCartney, Senior Associate at Hempsons, to discuss what we know so far about the SNP Contract, the growing...

In this episode of the General Practice Podcast, Ben is joined by Dr Sian Stanley, GP Partner, PCN Clinical Director and Health System Transformation Leader to explore how general practice can play a central role in reshaping urgent and community care. Sian shares the story behind a GP-led urgent treatment centre collaborative in West Essex, bringing together primary care, community services, the...

In this week’s episode, brought to you in partnership with Practice Index, we welcome back podcast regulars Claire Houston & Robyn Clark to unpack the realities of the 2026/27 GP contract and what it means for general practice. Claire & Robyn share practical insights into how practices are managing rising expenses, the limitations of current funding allocations, and the increasing ch...

In this week’s episode, Ben is joined by Dr Sarah Coope, former GP, mediator and CEO of Wild Monday, to explore one of the most challenging aspects of working in general practice – conflict. Sarah shares why conflict is both inevitable and, when handled well, a positive force within teams, particularly in high-pressure environments like general practice and PCNs. The conversation explo...

Ben recently joined Tara Humphrey from THC Primary Care on The Business of Healthcare Podcast, to explore what lies ahead for primary care, the importance of strong relationships in leadership, and what recent GP contract developments mean for Primary Care Networks and neighbourhood-focused approaches. Interested in hearing more from Ben and Tara? Join them at PCN Plus LIVE 2026 on Wednesday 22nd...

In this week’s episode, brought to you in partnership with Practice Index, we welcome back to the podcast Peter Maynard, Executive Partner at Horfield Health Centre and Ceri Chaplin, Managing Partner at Hereford Medical Group. Following the publication of the 2026/27 GP contract, they discuss the headline changes and what they could mean for general practice. While the announcement highlight...

In this week’s episode, Ben is joined by Dr Freddie Charrington, GP Partner at Phoenix Health Group in Tetbury, to discuss the growing financial challenges facing dispensing practices, and how the practice transformed its dispensary from near break-even to sustainable profitability. Freddie shares how he unexpectedly became dispensary lead soon after becoming a partner and was tasked with de...

In this week’s episode, brought to you in partnership with Practice Index, we welcome back podcast regulars Claire Houston & Robyn Clark to explore why appraisals are a vital part of staff development in general practice, and how to make them meaningful rather than just a tick-box exercise. They discuss whether ‘appraisal season’ is helpful or whether reviews should be spread...