The AI in Business Podcast

Financial institutions are moving fast on generative AI without a clear answer for who owns, and who is liable for, the content it produces and consumes. In this episode, Stefan Zima, Head of Group Regulatory Compliance and AI Compliance at Raiffeisen Bank International AG, examines how banks can build real accountability and visibility into their AI content practices before regulators or auditors...

Alert volume inside IT operations has outpaced manual triage, leaving real incidents buried in noise. In this episode, Dhrubojyoti Das Deb , SVP of Global IT at JPMorgan Chase & Co., explores how AI-driven correlation and intelligent grouping can turn thousands of alerts into a handful of actionable incidents. The conversation covers where accountability sits when AI assists in triage, how teams b...

Enterprise CX teams have poured budget into AI, yet many still can't show measurable returns — frontline staff double-check the tools, and each new bot becomes another disconnected silo. ​ In this episode, John McMullan, Head of Product Marketing and Strategy at Observe. AI, joins host Yolandi de Weerdt to examine why AI adopted without operational discipline falls short, and how a shared interact...

A single misstep in a new customer service channel can undo months of trust-building work.   In this episode, Paul Cuglietta, Customer Services Director at Simplyhealth, explores how disciplined testing, governance, and stakeholder sign-off shape agentic AI rollouts inside a regulated, high-trust environment. The conversation covers matching automation to the way customers speak across channels, b...

An AI agent can function as designed yet produce results an organization cannot verify or safely use. In this episode, Melissa Ramey, Director, AI Transformation – Data Insights and User Experience at Salesforce, joins Emerj's Yolandi de Weerdt to examine who owns agent behavior after deployment and why correcting individual outputs does not fix the underlying workflow. She explains how source evi...

Drug discovery teams are running short of new ideas to test, and AI models that simulate how cells respond to drugs only pay off once leaders know when those predictions can be trusted with experiments, timelines, and budget.   In this episode, Daniel Veres, Co-Founder and Chief Scientific Officer at Turbine, and Giorgio Gaglia, Head of Systems and Disease Biology at Sanofi, examine with host Yola...

In biopharma R&D, AI investment has overwhelmingly targeted generating more drug candidates, even though the industry has rarely lacked for compounds worth pursuing. In this episode, Mukhtar Ahmed, Director of Project and Portfolio Strategy at Greenstone Biosciences, explores why the harder and more valuable problem is deciding which candidates deserve continued capital and attention. The conversa...

Finance teams face immense pressure to operate faster, but rushing to automate over fragmented systems only compounds errors downstream. Ciprian Porutiu, SVP of Strategic Initiatives at Marsh, joins host Yolandi de Weerdt to explain why establishing a common language and federated data domains matters far more than forcing everything into a single centralized database. He shares practical approach...

For large banks, the barrier to AI at scale is rarely the model. It's decades of fragmented systems, inherited through mergers, acquisitions, and new products, where each team trusts its own data and no single view of context exists. Agentic AI doesn't fix that fragmentation; it amplifies it across every user and every prompt. ​ In this episode, Nathaniel Bell, Data Management Director at Wells Fa...

Hospitals and clinics continue to face a central challenge: extensive cardiac testing still fails to deliver clear, consistent diagnostic answers, slowing decision‑making and creating downstream operational and financial strain. In this episode, Jim Hartman, Chief Commercial Officer at Cleerly, examines with host Marilie Fouché how AI‑driven coronary CTA analysis strengthens diagnostic certainty,...

For consumer goods companies, the gap between the commercial plan agreed at head office and what gets executed on the shelf is one of the costliest disconnects in the business — investment goes out against activity that never happens, and revenue never arrives against activity that does. ​ In this episode, Stephanie Lilley, VP of Transformation for Europe at Reckitt, examines why rigid rep call cy...

Traditional, event-based training can't keep pace with technical skills that now shift every six to twelve months. ​ In this episode, Nicola Lyons, Senior Director of Talent Operations at Andela, breaks down why assessment-based, personalized learning is replacing one-time training programs. ​ The conversation covers how leaders can build continuous learning loops that keep technical teams current...

Generative AI is entering clinical workflows just as healthcare institutions grapple with black-box outputs, unclear regulation, and the need for provable accuracy.   In this episode, Rhett Alden, CTO at Elsevier, joins Emerj's Yolandi de Weerdt to articulate how claim-level validation and transparent sourcing are becoming prerequisites for clinical trust in AI. The conversation covers emerging AI...

For AI systems built into vehicles, robots, and industrial equipment, being smart isn't enough — the difference between success and failure often comes down to whether real-time performance was designed in from the start or added on afterward. In this episode, Drew Barbier, Vice President, IP Business Unit at MIPS, breaks down why starting with the software workload, rather than the hardware, prod...

Enterprise sales teams routinely let the majority of inbound leads go untouched simply because there isn't enough team bandwidth to work them all. In this episode, Vanessa Tabbert, VP of Agentic Transformation and Sales Development at Salesforce, breaks down how her own team deployed an AI SDR agent to recover leads that would otherwise go cold, without replacing the humans who convert the best on...

Large B2B operations keep running order entry, invoicing, and other repetitive back-office workflows by hand, years after most companies started investing heavily in AI. In this episode, Chris Bradley, Chief Marketing Officer and Head of AI Transformation at Veritiv, breaks down why legacy systems have kept agentic AI out of these workflows, and what changed once Veritiv began automating a process...

Industrial environments run on a different set of constraints than the typical enterprise office — physical risk, standalone factory sites, and workflows where a fragmented handoff can cost time, quality, or worse. ​ In this episode, Scot Burdette, Global CIO of Measurement & Analytics at ABB, examines why industrial AI has to be built around knowledge capture, human-in-the-loop oversight, and fro...

Job titles routinely undercount what employees can actually do, especially in fast-moving technical roles.   In this episode, Cory Hymel, Head of Research at Andela, explores why mapping skills instead of roles gives leaders a far more accurate picture of workforce capability and AI readiness.   The conversation covers how continuous skills assessment, rather than one-time training, keeps pace wit...

A quarter of enterprise teams have gotten a single AI channel into full production — the rest are stuck somewhere behind it. In this episode, Arun Chandra, Chief Operating Officer at NiCE, explores why that gap persists and what closes it.   The conversation covers getting data, knowledge, and organizational context ready for scale, building the financial case for AI investment with the CFO, and h...

The service environment is straining under rising equipment complexity and a rapidly shrinking technician workforce, making patient‑critical uptime harder to guarantee.   In this episode, Michael Goldman, Senior Director of Business Operations and Transformation at Patterson Dental, examines how AI can preserve service continuity by capturing institutional knowledge, supporting technician workflow...

Enterprise engineering teams often spend more time triaging recurring incidents than building the features customers are asking for. In this episode, Dave Glick, Senior Vice President of Growth Technology at Walmart, explores how his teams are using AI agents to catch and fix small, recurring issues before they turn into support tickets. The conversation covers the internal tools Walmart built to...

Consolidating hardware into fewer, more capable chips looks like an unambiguous win — until the complexity those separate components used to handle resurfaces in the software binding everything back together.   In this episode, Sam Grove, Head of Software and Tools Business at MIPS, examines why hardware and software teams can't keep building in sequence, and why MIPS bet its roadmap on the open R...

Enterprise leaders face a growing gap between AI ambition and the fragmented data, legacy systems, and cultural friction that prevent pilots from becoming scalable value.   In this episode, Julian Tang, Chief Operations Officer for the Innovation Office at BlackRock, examines how unified data foundations, modernized infrastructure, and transparent governance enable organizations to move from react...

Virtual cell models promise faster, cheaper early-stage drug discovery. However, the industry still lacks a shared way to judge which of these models can actually be trusted on a given problem.   In this episode, Kristóf Szalay, CTO and Co-Founder of Turbine, and Gerold Csendes, Scientist at Turbine, set out what virtual cell models can and can't do today, in conversation with host Marilie Fouché....

The rise of non‑invasive BCIs and the privacy, security, and human‑relevance questions they introduce is becoming a central concern as this technology moves toward practical use.   In this episode, Paolo Ardoino, CEO at Tether, examines how lightweight on‑device models, silent‑speech inputs, and anonymized brain‑wave data can turn low‑bandwidth neural signals into real‑world actions, in conversati...