Shorr Solutions: The Podcast

Send us a text Social media can feel overwhelming for aesthetic practice owners: what to post, when to post, and who should be on camera. Without a clear plan, time and money are wasted on efforts that don’t build trust or attract patients. In this episode of Shorr Solutions: The Podcast, Director of Client Development Ana Suarez and Marketing & Advertising Manager Paige Hamilton share how to...

Send us a text Credit card processing is a necessity for every aesthetic practice, but the fees behind each swipe aren’t always as simple as they seem. Hidden costs can eat away at profitability without you even realizing it.   In this episode, host Jay Shorr sits down with Tim Ryan, Founder and CEO of Blueswipe, to uncover how payment processing really works in the aesthetic industry. You’ll lear...

Send us a text Is your aesthetic practice unknowingly letting profit slip away? In today’s competitive market, running an efficient operation is just as critical as delivering exceptional results. Small inefficiencies can quietly drain your bottom line and limit growth. In this episode of Shorr Solutions: The Podcast, host and award-winning consultant Jay Shorr reveals eight proven strategies to c...

Send us a text Are missed calls quietly cutting into your revenue? As aesthetic practices get busier, some are exploring AI-powered phone systems to manage high call volumes, schedule appointments, and support their teams. While automation can improve efficiency, it also raises questions about its impact on patient experience and booking rates.   In this episode of Shorr Solutions: The Podcast, ho...

Send us a text A single slip at the front desk can lead to a one-star review, lost revenue, and lasting damage to your reputation. If your team doesn’t know what not to say, or how to recover when mistakes happen, you’re leaving your practice vulnerable. In this episode of Shorr Solutions: The Podcast, partners Jay Shorr, Ana Suarez, and Cristian Devoz break down the front desk’s impact on patient...

Send us a text Too many aesthetic practice owners think revenue equals success until their P&L tells a different story. If you don’t understand your numbers, you can’t control your outcomes, and what you don’t track will eventually cost you. In this episode of Shorr Solutions: The Podcast, host-turned-guest Jay Shorr joins one of our partners and Sr. Client Success Manager, Cristian Devoz, to...

Send us a text Are prospective patients drifting away after a single visit, only to schedule their next treatment elsewhere? A weak internal-marketing engine and leaky sales funnel can quietly drain revenue, staff morale, and momentum.   Recorded in partnership with Aesthetically Speaking, presented by Nextech, this episode of Shorr Solutions: The Podcast features industry expert Jay Shorr as he s...

Send us a text Slower seasons don’t have to mean shrinking profits. If your practice tends to dip during the summer months, it’s time to stop reacting and start planning.   In Episode 131 of Shorr Solutions: The Podcast, host and practice management expert Jay Shorr shares hot tips for cool cash flow to help you recession-proof your summer. From smart budgeting and seasonal promotions to staffing...

Send us a text Are you unknowingly giving power to your competitors before a patient ever walks through your door? In the digital world, perception is power… and if your online presence feels weak, outdated, or inconsistent, you're losing control of the narrative.   In Episode 130 of Shorr Solutions: The Podcast, host Jay Shorr shows you how to reclaim authority at every step of the digital patien...

Send us a text Hiring the wrong person or managing a fractured team can cost your practice more than just money. It can affect patient experience, team morale, and long-term success.   In this episode, our host Jay Shorr sits down with Erica Vega, Practice Manager at Rana Facial Plastic Surgery, to discuss what makes a great manager. Tune in to learn how to hire and retain top talent, navigate con...

Send us a text Your practice isn’t failing—it’s just in the trenches. From cash flow chaos and team drama to split-second decisions that can make or break your business, every practice owner faces battles that test their grit. Resilience isn’t optional—it’s essential. In Episode 128 of Shorr Solutions: The Podcast, host Jay Shorr is joined by Nan Maddox, Client Success Manager at Shorr Solutions,...

Send us a text Staffing challenges are one of the biggest hurdles facing aesthetic practices today. From high turnover and poor hiring decisions to team conflict, these issues cost your practice time, money, and momentum.   In this episode, our host, Jay Shorr shares how to effectively recruit, train, and retain the right team members—without burnout or revolving doors. Learn how to calculate the...

Send us a text Your attitude, professionalism, and the way you treat others aren’t just personality traits—they’re the foundation of lasting success and respect in your practice.   In this episode of Shorr Solutions: The Podcast, our CEO & Founder, Jay Shorr, breaks down 10 simple yet powerful actions that can transform your leadership, elevate team morale, and build stronger patient relations...

Send us a text Running an aesthetic practice isn’t just about seeing patients—it’s about understanding what drives success and knowing how to enhance every aspect of your business. With so many moving parts, how do you ensure your practice thrives instead of just getting by?   In this special episode, the Shorr Solutions team breaks down the key components of a thriving practice. We’ll cover strat...

Send us a text Attending conferences isn’t just about earning CME credits—it’s an investment in your practice, skills, and future. Conferences provide a unique opportunity to learn from peers, stay ahead of industry trends, and build valuable connections that can lead to game-changing collaborations.   In this episode of Shorr Solutions: The Podcast, host Jay Shorr, sits down with Dr. Randolph Wal...

Send us a text Struggling with low patient conversions, empty appointment slots, and inconsistent revenue in your aesthetic practice? You’re not alone! Attracting, converting, and retaining patients is a challenge—but the right sales funnel strategy can change everything. This episode of Shorr Solutions: The Podcast was originally a webinar sponsored by Podium, but the insights are too valuable no...

Send us a text Struggling to keep up with patient care, marketing, or daily operations? Finding reliable, cost-effective support can be a challenge—especially when hiring full-time staff isn’t an option. The solution? Bringing on an intern.   In this episode of Shorr Solutions: The Podcast , Jay Shorr sits down with Paige Hamilton and Cristian Devoz—former interns who stayed, grew, and became key...

Send us a text With shifting patient expectations, tighter regulations, and rising competition, staying ahead is more important than ever. In this episode of Shorr Solutions: The Podcast, award-winning host Jay Shorr and Client Success Manager Nanette Maddox explore the latest trends shaping med spas today. Drawing from their extensive firsthand experience, they reveal what works, what doesn’t, an...

Send us a text Are your marketing efforts falling short in driving growth for your practice? Many aesthetic practices struggle with foundational issues like an undefined brand, unaligned strategies, or inefficient spending that doesn't yield results.  In this episode of Shorr Solutions the Podcast , Jay Shorr is joined by one of his Partners and Director of Client Development, Ana Suarez. They unc...

Send us a text The key lies in effective team coaching that drives performance and builds confidence. In this episode of Shorr Solutions: The Podcast, our host and practice management expert Jay Shorr teams up with Client Success Manager, Cristian Devoz, to share their insights on How to Coach Your Team to Improve Their Phone Sales Skills. Learn how to set up systems for call reviews, evaluate tea...

Send us a text Are you compensating your providers fairly? Do you have clear metrics to evaluate their performance? Are you aligned with their long-term goals? In this episode of Shorr Solutions: The Podcast , our host Jay Shorr shares proven strategies for creating compensation models that promote transparency, compliance, and loyalty while fostering an "eat-what-you-grow" culture. Discover how t...

Send us a text Looking for ways to make a lasting impact while growing your practice? Giving back is a powerful way to connect with your community, enhance your reputation, and create fulfillment for both you and your team. In this episode of Shorr Solutions: The Podcast, practice management expert Jay Shorr dives into The Importance of Giving Back and explores how you and your team can make a dif...

Send us a text This podcast episode was originally recorded as a webinar, but we felt the content was so important that we wanted our loyal podcast listeners to hear it as well. Take a deep dive into med spa regulations to ensure your new or existing med spa is compliant! Hosted by renowned practice management expert Jay Shorr, this session features industry titans Brad Adatto, Partner at Byrd Ada...

Send us a text Have you ever invested money, time, and resources in onboarding and training new staff members, only for them to quit shortly after? If you haven't experienced this yet, you probably haven’t hired enough people! In this episode of Shorr Solutions: The Podcast, our host, Jay Shorr, shares the top tips for sharpening your onboarding process to prevent new hires from quitting. He’ll di...

Send us a text Is your team feeling overwhelmed, or are you experiencing burnout in your aesthetic practice? Want to know how to keep both yourself and your staff energized and efficient? In this episode of Shorr Solutions: The Podcast, our award-winning practice management expert and host, Jay Shorr, dives into the topic of burnout in aesthetic practices. From understanding what burnout is and ho...