Shorr Solutions: The Podcast

Training is often pushed to the back burner until problems start showing up. Unfortunately, by then, practices may already be losing revenue, experiencing staff turnover, creating inconsistent patient experiences, or exposing themselves to compliance risks.   In this episode, CEO & Founder Jay Shorr and Partner & Sr. Client Success Manager Cristian Devoz discuss the hidden costs of not tra...

Many aesthetic practices feel like they are constantly “doing marketing” without seeing consistent growth from it. Between social media, websites, patient communication, and in office promotions, it is easy to feel busy without knowing whether your efforts are actually converting into consultations, loyal patients, and long term practice growth.   In this episode, Marketing and Advertising Manager...

Starting and scaling a medical practice comes with far more than patient care. From financial uncertainty and operational pressure to the challenge of balancing patient care with business growth, many physicians underestimate how much changes once they step into the role of business owner. The transition requires a different mindset, new skill sets, and the ability to lead both the clinical and bu...

Your practice is busy. The schedule is full, the phones are ringing, and revenue is coming in. But despite all the activity, profitability is not improving the way it should, leadership feels heavier, and growth starts creating more pressure instead of more freedom.   In the latest episode of Shorr Solutions: The Podcast, CEO Jay Shorr and Senior Client Success Manager Nan Maddox discuss the growt...

Most aesthetic practices are overpaying their team without realizing it, watching revenue come in but struggling to translate it into real profit. Compensation structures often feel unclear, inconsistent, or reactive, leaving owners questioning whether their team is truly driving growth or quietly costing the business more than they produce.   In this episode of Shorr Solutions: The Podcast, Crist...

A slow season in your aesthetic practice should not catch you off guard, yet many owners find themselves reacting too late. When schedules drop, the instinct is to cut marketing, discount services, or scramble to fill gaps, but by then, revenue has already been lost. The real issue is not seasonality. It is the lack of planning behind it.  In this episode of  Shorr Solutions: The Podcast , Cristia...

Hiring in an aesthetic practice rarely breaks down because of a lack of candidates. It breaks down because of how those candidates are evaluated. Resumes look strong, interviews feel promising, and decisions get made quickly under pressure. Then performance does not match expectations, and the cycle starts again.   In this episode of Shorr Solutions: The Podcast, Ana Suarez and Nanette Maddox brea...

Many aesthetic and medical practices are rushing to implement artificial intelligence without first defining how it should function inside their operations. The real opportunity for practice owners is not simply adopting AI, but defining how artificial intelligence should support their team, protect patient experience, and improve operational efficiency.   In this episode, Paige Hamilton and Crist...

Hiring feels urgent when you are overwhelmed. Phones are ringing, schedules are full, and the pressure builds. So you post a job. But most hiring mistakes are not people problems. They are clarity problems.   In this episode of Shorr Solutions: The Podcast, Cristian Devoz and Ana Suarez break down why reactive hiring leads to frustration, long recruiting cycles, and costly turnover. They introduce...

Opening a practice sounds exciting until the weight of the decisions sets in. From securing the right location and managing startup sequencing to navigating decision fatigue and financial discipline, launching from the ground up requires more than clinical expertise.   In this episode of Shorr Solutions: The Podcast, Cristian Devoz sits down with Dr. Nicholas Clark, founder of Redbud Facial Plasti...

Hiring a marketing agency for your aesthetic or medical practice should drive growth, not create confusion. Too often, practice owners outsource marketing without clear goals, leadership, or performance oversight, leading to weak results, poor lead quality, and wasted marketing spend.   In this episode of Shorr Solutions: The Podcast, Paige Hamilton and Ana Suarez explain how aesthetic practice ow...

Raising prices in an aesthetic practice is rarely a simple decision. Increase too soon and you risk patient pushback. Wait too long and profitability erodes quietly. Many practices rely on gut instinct, competitor pricing, or inflation as justification, without fully understanding how those decisions impact retention, demand, and long term brand value.   In this episode, Senior Client Success Mana...

Practices that do not offer patient financing options and only accept cash often believe they are protecting profitability and brand perception. However, the wrong payment options can quietly limit case acceptance and long-term growth. With rising costs and shifting patient behavior, understanding how financing truly impacts revenue and decision-making is no longer optional.   In this episode of S...

Wearing too many hats, constantly putting out fires, and feeling like the practice depends entirely on you is a fast track to burnout. Many practice owners and managers stay busy without ever gaining clarity, struggling to lead teams, delegate effectively, or create systems that actually reduce stress.   In this episode, Paige Hamilton sits down with Ana Suarez, Partner and Director of Client Deve...

Every strong team needs a mix of experiences, backgrounds, and personal journeys that shape how they serve patients. Between navigating staffing challenges, culture shifts, and evolving leadership needs, hearing fresh perspectives is ideal for keeping up with your team. In this episode, Partner Cristian Devoz interviews Marketing and Advertising Manager Paige Hamilton as she shares her journey fro...

Send us a text Many practice owners and administrators struggle with leadership burnout, staffing challenges, and the pressure to “always be on.” When the pressure builds, it becomes easy to lose perspective, make rushed decisions, and overlook the one asset that determines your long term success your people. In this Inside Shorr Solutions episode, Partner Cristian Devoz sits down with Sr. Client...

Send us a text What does it take to go from intern to partner in an award-winning consulting firm for aesthetic medical practices? In this episode, Cristian Devoz shares how mentorship, leadership development, and business consulting experience helped shape his rise at Shorr Solutions.  Hosted by Marketing & Advertising Manager Paige Hamilton, this episode gives you a look at the values and vi...

Send us a text Every success story has a foundation — and in this episode, we’re going behind the scenes with Shorr Solutions’ CEO & Founder, Jay Shorr, to uncover the journey that built one of the aesthetic industry’s most trusted consulting firms.  Hosted by partner and Sr. Client Success Manager, Cristian Devoz, this episode explores how Jay’s story translates into lessons for aesthetic pra...

Send us a text Taxes can feel overwhelming without the right strategies and help. Aesthetic practice owners risk leaving money on the table or worse, paying more than they should.  In this episode of Shorr Solutions: The Podcast, CEO & Founder Jay Shorr and Senior Client Success Manager Nan Maddox join Host Cristian Devoz to break down how to prepare in Q3 and Q4 so you can minimize your tax l...

Send us a text Social media can feel overwhelming for aesthetic practice owners: what to post, when to post, and who should be on camera. Without a clear plan, time and money are wasted on efforts that don’t build trust or attract patients. In this episode of Shorr Solutions: The Podcast, Director of Client Development Ana Suarez and Marketing & Advertising Manager Paige Hamilton share how to...

Send us a text Credit card processing is a necessity for every aesthetic practice, but the fees behind each swipe aren’t always as simple as they seem. Hidden costs can eat away at profitability without you even realizing it.   In this episode, host Jay Shorr sits down with Tim Ryan, Founder and CEO of Blueswipe, to uncover how payment processing really works in the aesthetic industry. You’ll lear...

Send us a text Is your aesthetic practice unknowingly letting profit slip away? In today’s competitive market, running an efficient operation is just as critical as delivering exceptional results. Small inefficiencies can quietly drain your bottom line and limit growth. In this episode of Shorr Solutions: The Podcast, host and award-winning consultant Jay Shorr reveals eight proven strategies to c...

Send us a text Are missed calls quietly cutting into your revenue? As aesthetic practices get busier, some are exploring AI-powered phone systems to manage high call volumes, schedule appointments, and support their teams. While automation can improve efficiency, it also raises questions about its impact on patient experience and booking rates.   In this episode of Shorr Solutions: The Podcast, ho...

Send us a text A single slip at the front desk can lead to a one-star review, lost revenue, and lasting damage to your reputation. If your team doesn’t know what not to say, or how to recover when mistakes happen, you’re leaving your practice vulnerable. In this episode of Shorr Solutions: The Podcast, partners Jay Shorr, Ana Suarez, and Cristian Devoz break down the front desk’s impact on patient...

Send us a text Too many aesthetic practice owners think revenue equals success until their P&L tells a different story. If you don’t understand your numbers, you can’t control your outcomes, and what you don’t track will eventually cost you. In this episode of Shorr Solutions: The Podcast, host-turned-guest Jay Shorr joins one of our partners and Sr. Client Success Manager, Cristian Devoz, to...