ServiceNow Pilots by SPOC

Guest: Agnieszka Kozłowska, ServiceNow Solution Consultant Host: Marcel Sowiński, Customer Success Manager In this episode, we discuss when and why to include consultants in your projects and how their involvement can lead to remarkable benefits for clients. Agnieszka shares her expertise on the daily tasks and responsibilities of consultants, provides insights into the vital role they play in Ser...

Webinar: Ensuring DORA Compliance with ServiceNow - Learn How in Just 45 Minutes! Join our 45-minute webinar and unlock the full potential of ServiceNow for achieving compliance with the DORA (Digital Operational Resilience Act) regulations. Gain valuable insights, practical tips, and real-world case studies that will help your organization navigate the complexities of DORA with ease. Here's w...

Guest: Milena Szklarska-Behlke, Engineering Manager Host: Marcel Sowiński, Customer Success Manager In this episode, we're talking about the crucial aspects of maintaining and upgrading your platform. We're answering questions like why continuous development and upgrades are essential, what best practices can ensure your peace of mind, and the importance of considering Maintenance and Supp...

Guests: Piotr Górnikiewicz, Senior Account Executive at SPOC Host: Adam Bernas, Certified Master Architect at SPOC This 30-min session is dedicated to show you how ServiceNow provides a comprehensive solution for all five DORA pillars , revolutionizing operational resilience and cybersecurity. We'll cover the FastTrack approach to DORA implementation , explore the Risk Products roadmap , and c...

Guests: Marcin Tyburski - SPOC CEO, Piotr Górnikiewicz - Senior Account Executive, Kamil Gumienny - Lead of Outsourcing Services Host: Adam Bernas, Certified Master Architect at SPOC This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. This time we're talking about showcased case studies, OCM, FSM and much more! 💬 Share your thoughts! Drop your...

Guest: Marcin Tyburski, SPOC CEO Host: Adam Bernas, Certified Master Architect at SPOC This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. What's ServiceNow buzzing about? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 h...

Host : Marcel Sowiński, Customer Success Manager Guest : Tomasz Sienkiewicz, Sr. ServiceNow Consultant focused on the App Engine 🔍 Episode Overview : 🔧 In this episode, we sit down with Tomasz Sienkiewicz, a ServiceNow Consultant and expert in the App Engine module, to explore the transformative journey of application development. From the pitfalls of traditional coding to the advantages of the...

Host: Adam Bernas, Certified Master Architect at SPOC In this episode, Adam will take you through selected ServiceNow case studies showcasing the wide-ranging utilization of the platform 😏 Using specific examples, Adam will discuss achieved results such as ROI, value, or time to market following a successful ServiceNow implementation. These business cases will demonstrate how a platform change im...

Host: Marcel Sowiński, Customer Success Manager Guest: Karol Skałowski, ServiceNow Senior Solution Consultant 🔍 Episode Overview : In this episode, we talk to Karol Skałowski, a Senior ServiceNow Consultant passionate about ServiceNow's data and Performance Analytics capabilities. He shares his insights on how reporting in ServiceNow can help you access and visualize data from your organizati...

Host: Marcel Sowiński, Customer Success Manager Guest: Agnieszka Kozłowska, ServiceNow Senior Solution Consultant 🔍 Episode Overview : Join us in the newest episode to discover more about resource planning, project management, and financial controlling in the ServiceNow module, called Strategic Portfolio Management. With Agnieszka, a highly experienced Consultant in SPM, we discuss the business b...

Host: Adam Bernas, Certified Master Architect at SPOC We 're discussing how to support the enterprise's path to digitization using the ServiceNow platform. Leveraging the original ServiceNow methodology, we're assessing the degree of digitization within individual departments and processes. Additionally, we're employing a proprietary tool to showcase the results of our analysis, de...

Host: Marcel Sowiński, Customer Success Manager Guest: Przemysław Girguś, Senior Guality Assurance Engineer Host: Marcel Sowiński, Customer Success Manager Guest: Przemysław Girguś, Senior Quality Assurance Engineer 🔍 Episode Overview: In this episode as we're covering the topic of ServiceNow Quality Assurance with our guest - an experienced Senior Quality Assurance Engineer. We're here t...

Host: Marcel Sowiński, Customer Success Manager at SPOC Guest: Jakub Gromek, ServiceNow, Account Executive   🌐 In this episode, we sit down with a ServiceNow Account Executive to unravel the complex world of ServiceNow initiatives and partnerships. We explore the differences between ServiceNow (Vendor) and its Partners, the collaborative efforts post-license purchase, and types of global events f...

Hosts: Agnieszka Kozłowska, ServiceNow Solution Consultant & Adam Bernaś, Certified Master Architect at SPOC This session will be dedicated to Strategic Portfolio Management  - SPM , previously known as ITBM 🔎 Internal vs Sales rate - possibilities of ServiceNow in the  financial aspects 💰 How to calculate rates, hours, and revenue for external projects? Holistic view from Resource Managemen...

Host: Marcel Sowiński, Customer Success Manager Guest: Sylwester Jassa, ServiceNow Advisory Consultant 📱 In this episode, we explore the ServiceNow Mobile Application , bringing the Platform to your fingertips. Our guest expert tackles essential questions about managing tickets, workload, and security, providing insights from both the agent and end-user perspectives . From deployment intricacies...

Host: Tomasz Sienkiewicz, Technical Solution Consultant at SPOC In this session we are going to explore the surging demand for citizen development and its transformative impact on businesses worldwide. ServiceNow's cutting-edge AppEngine is empowering creators of all kind to build custom applications without the need for extensive coding expertise. But it is not all sunshine and roses - empowe...

Host: Adam Bernas, Certified Master Architect at SPOC In our initial Common Service Data Model session, we deep-dived into the purpose and underlying assumptions of CSDM so now it's time to share lessons learned in various CSDM projects. Adam takes us through critical aspects in approaching CSDM deployment such as: defining your technology and business services, the strategic use of Dynamic CI...

Host: Karol Skalowski, Senior ServiceNow Solution Consultant at SPOC This 30-min session is dedicated to the topic: How to make your customers even more satisfied with service fulfillment done by your team on the ServiceNow Platform 🤔 ? Karol talks about features like branded emails , available integrations and communication channels that can be added to your existing Products and Applications to...

Host: Marcel Sowinski, Customer Success Manager at SPOC Guests: Michal Gorzkowski, Project Lead & Damian Kot, Global Solution Architect from KMD Without any doubts, ServiceNow implementation is not only a change of the tool. This should be considered as an  Organizational Change  with many variables. Each company is different, and each implementation varied from one another.  In this episode w...

Host: Adam Bernas, Certified Master Architect at SPOC In this session Adam shares his experience about pain points and benefits of Common Service Data Model , what is the difference between CSDM and  CMDB ? Let's check. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] CMDB ServiceNow - One Base to rule them all! : https://www.youtube.com/watch?v...

Host: Marcel Sowiński, Customer Success Manager at SPOC Guest: Marcin Tyburski, SPOC CEO So.... How much does it cost ❓ The question that we all have on the tip of our tongoues. In this episode, ⁠Marcin Tyburski⁠ and Marcel speak about money. You will find out how to be prepared and what information is crucial when purchasing ServiceNow licenses . They explain the licensing model and what stands...

Host: Adam Bernas, Certified Master Architect at SPOC With its revolutionary Gen/AI features,  ServiceNow Vancouver   release stands out in the constantly changing technological landscape. We continue exploring the growing importance of Generative AI . 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] Unlimited possibilities of Predictive Intelligenc...

Host: Adam Bernas, Certified Master Architect introduces the CoffeeNow series 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] Unlimited possibilities of Predictive Intelligence and AI: ⁠https://www.youtube.com/watch?v=ys9R-f2H33g 🔗 How do I get started with PI?: ⁠https://www.spoc.eu/blog/how-do-i-get-started-with-predictive-intelligence/ 🔗 Bustin...

Host: Marcel Sowiński, Customer Success Manager at SPOC Guest: Marcin Tyburski, SPOC CEO The 1st Episode - it couldn't have been any other start than: What is ServiceNow? ❓ During this episode, Marcin Tyburski and Marcel explain the value of the Platform and how it may help your organization. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 What is Servi...