Retail Untangled

Is your retail business growing so fast that it’s secretly breaking? In this episode of Retail Untangled , host Amie Larter sits down with Peter Jones, MD of Prological Consulting, to uncover the "ant-to-elephant" problem—why the agile operating models that drive early growth turn into heavy, chaotic bottlenecks as you scale.  Learn how creeping inventory costs, warehouse chaos, and dela...

Will AI replace retail workers, or is it secretly the key to making frontline employees more valuable than ever? In this eye-opening episode, Alex Ng, co-founder and CEO of Intellify, challenges the narrative around unmanned stores to reveal why the future of retail belongs to a hybrid model that offloads up to 80% of routine tasks to AI so human staff can focus on high-value VIP experiences. Draw...

Predicting demand is no longer retail’s biggest challenge—connecting every decision that follows is. In this episode of Retail Untangled , host Amie Larter sits down with Mike Taylor, Director of Solution Strategy at Relex Solutions, to reveal why the ultimate supply chain advantage lies in breaking down silos between inventory, pricing, and merchandising. Discover how agentic AI and transparent,...

In the latest episode of Retail Untangled , host Amie Larter sits down with Jason Lee, VP of APAC Sales at Centric Software, to dissect how disconnected product systems, siloed departments, and spreadsheet pricing are silently eroding retail margins. As consumer shopping shifts seamlessly from physical storefronts to social media and online channels, traditional linear workflows are failing to kee...

Are you still relying on traditional SEO to bring customers to your online store? Your playbook just got retired. In this episode of Retail Untangled , host Amie Larter chats with Vadish Shetty, VP of Global Marketing at Rezolve Ai, about how agentic AI search engines like ChatGPT, Gemini, and Perplexity are reshaping the $5 trillion retail landscape. Vadish reveals why legacy dashboards are lying...

In this episode of Retail Untangled , host Amie Larter sits down with Johann Suchon, SVP of Consumer Acquisition and Engagement, APAC at Mastercard, to explore how payment data is transforming the retail landscape from a transactional function into a powerful customer engagement engine. As brands navigate an increasingly complex, fragmented, and competitive ecosystem, Suchon explains why tradition...

Every retailer is racing to adopt AI, but in this episode of Inside Retail’s Retail Untangled podcast, Richard Widdowson (VP of Global Retail Solutions at SAS Institute) joins host Amie Larter to deliver a brutal reality check: AI won't fix your bad data—it will only expose it faster. Widdowson unpacks the commercial liability of the "garbage in, garbage out" trap, illustrating how...

Is your retail business missing out on the true power of AI? While the retail world is hyper-focused on shiny, customer-facing AI—like chatbots and personalised recommendations—the biggest opportunity for massive growth is actually hiding behind the scenes. In this special episode—our very first broadcasting live from NRF Singapore—Amie Larter sits down with Michael Guantiero, VP and Head of Solut...

According to Sophia Pope, senior director and GM Apac with ShipStation, retailers who use real-time data and AI – the intelligence behind fulfilment – to turn delivery into a growth engine will gain a significant competitive advantage.

In this episode of Retail Untangled, Amie sits down with Katie Budd, sales manager APAC at Vanderlande to discuss how retailers who put off scaling up their fulfilment capabilities might not only be leaving sales on the table – they could be damaging their long-term business opportunities. 

In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way. 

In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understand and serve their customers. 

In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer. 

From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how companies that lean into this strategy will have more loyalty and buy-in from their employees.

From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-term retention.

Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process's impact on the overall customer experience. 

In this episode of Retail Untangled, Amie is live from Shop Talk Spring, sitting down with Jake Cohen, VP and head of Shopify at Klaviyo about how artificial intelligence is ushering in an exciting new era for retail marketing and customer engagement

In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of Humii They discuss where retailers are most commonly falling short in CX

In our final episode of the Shoptalk Fall series, Amie sits down with Sarah Engel, President of January Digital to discuss the changing customer expectations of brands across multiple channels, changing shopper demographics, and the essential role of customer loyalty and retention, among other challenges.

In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience. 

Amie talk to Cory Whitfield, Enterprise VP at Listrak about the importance of customer data, and why some retailers are struggling to turn it into actionable insights. Recorded at Shoptalk Fall Chicago.

Amie sits down with Nikhil Raj, chief business officer at Moloco about Retail media's emergence as a significant revenue source for major brands like Walmart and Amazon, and how smaller retailers might be missing out on the boom. Recorded at Shoptalk Fall Chicago.

Amie sits down with Daniel Hillyer, VP of Sales at Cymbio, to talk about the rise in popularity of marketplaces and third party sellers, and how brands that are slow to jump on board may be missing out. Recorded at Shoptalk Fall.

In this episode, recorded at Shoptalk Fall in Chicago, Amie spoke to Christine McAvoy, head of customer success at Brevo, about consumers’ evolving expectations of personalized communications and the opportunities for brands to step up their game in this space.

On the ground at Shop Talk Fall, Amie is joined by Diane Keng, CEO of Breinify, to discuss implementing artificial intelligence in the retail space – and the challenges companies face with planning, resources and legal considerations.