On the Clock

Payroll mistakes are expensive. They can cost you big bucks, not to mention the hours it takes to fix them. But what if you don't even know you're making a mistake, or that you're setting yourself up for one?? We invited a team of four payroll pros to share the mistakes that you should avoid, and how to build a process that keeps them at bay.   Watch the complete webinar: https://youtu.be/coRGmJWr...

We clock in with Cheryl Fields Tyler, award-winning researcher on the future of work and Founder and CEO of Blue Beyond Consulting. Our conversation builds on a popular topic: how to hire and retain Gen Z workers. Cheryl discusses what Gen Z workers are looking for in their jobs, and the things you can do today to increase retention among this group. We also discuss how Gen Z has influenced what o...

We clock in with Preston Sharpston, People Operations Manager at MWB Restaurants, a fast-growing Whataburger franchisee. Preston chats with Workstream's Emily Hancock about his strategy around vetting and implementing HR technology. He also shares how much time and money HR automation has saved his group over the past year, and what specific features set them apart from other restaurants competing...

This episode brings you the audio from a recent webinar with Terese Fogleman, an Operator at Chick-fil-A Boone FSU in Boone, North Carolina. Terese discusses why embracing Gen Z is a key recruiting strategy, how she has achieved a retention rate 3X higher than the national average, and often overlooked things that hourly workers are looking for. https://www.linkedin.com/in/terese-fogleman-b881912b...

This episode brings you the complete audio from our recent conversation with Kerri Swope, chief customer officer at Check. We discuss the important features and offerings that all modern payroll platforms *should* have, despite the fact that many unfortunately don't. https://youtu.be/mGDJ86xwsfY https://www.linkedin.com/in/kerriswope/

We clock in with Wendy Hull, Senior VP of HR at the Salad collective. The Salad Collective is a franchisor of 64 fast casual restaurant locations across three different brands. We discuss how she's embraced technology in her role in order to make hiring and employee management easier for franchisees, the power of integrations for accomplishing HR goals, and more. https://www.linkedin.com/in/wendy-...

We clock in with Larry Kruguer, former Chief Operating Officer at Wingstop, VP at Wendy's, and an advisor for several exciting food and beverage ventures. We discuss what he learned from being at Wingstop during a period of expansion, why automation is so important to the success of franchise restaurants, the top factors that encourage employee retention and more.

We clock in with Jasmine Patel, CFO at Scarlet and Gray Hospitality. She discusses the challenges her company was facing with hiring and retention, and how automation was the fix that they were looking for. We also discuss why operational efficiency is so important for their Ohio hotel group, and more.  https://www.linkedin.com/in/jasmine-patel-b0031a65/

We clock in with Scott Taylor, former President and CEO of Walk-On's Sports Bistreaux. We discuss how he successfully scaled the restaurants he was in charge of, what a good relationship between franchisors and franchisees looks like, and how to instill an awesome culture in restaurant employees.  He also talks about his current position as an adjunct professor at the university of Florida, and mo...

We clock in with Dok Kwon, President and COO of Cupbop. If you haven't experienced Cupbop yet, you're missing out! The Korean quick-service restaurant currently has 57 locations in the U.S. and 170+ locations in Indonesia. Dok discusses how they've created such a special culture, and the unique ways that they screen applicants to reinforce their fun, playful brand. We also chat about his experienc...

Bojangles franchisee Rajiv Dinakaran shares how he prioritizes culture at his 41 locations, and what he's doing to change the perception about working in a quick-service restaurant. 

We clock in with Dr. Kathy Gosser, Director of the Yum! Center for Global Franchise Excellence at University of Louisville. Kathy shares what the data points to as the number one reason that quick-service workers leave—and how you can avoid it. She also discusses why franchising is one of the most powerful ways to create generational wealth, and more about her work at the Yum! Center for Global Fr...

We clock in with Jean Grossman, President at Merry Maids, and Laura Scavone, Chief People Officer at Smoothie King. We discuss the factors that create a good relationship between franchisees and franchisors, and how technology fits into the mix. We also talk about how franchisees and franchisors can better collaborate around hiring and retention.

We speak to Aziz Hashim, Managing Partner at NRD Capital. Aziz shares he how he's re-inventing the relationship between franchisees and franchisors with his new endeavor call "Experiential Brands." We also discuss how franchising can be such an incredible opportunity for those looking to build wealth, the important role of technology in the quick-service restaurant industry, and more.  

As we look forward to 2024, it's natural to try and figure out ways to increase recruiting efficiency in the year to come. Luckily, there are ways to do so without spending six figures. Nicole Phommanorat (former Director of Talent Acquisition at Salad and Go) shares cheap or free tactics to automate important recruiting tasks, which tools and platforms deliver a positive ROI, and how to convince...

Today's episode brings you the audio version of one of this year's most popular posts from the Workstream blog. This covers why employee recognition is especially important among hourly workers, how to launch a recognition program, and how to get your entire team's buy-in on recognition efforts.

Today we're sharing a conversation all about payroll with Jim Kohl, Head of Payroll Operations at Check, and Brett Spusta of Workstream. With just a couple months left of the year, it's not too early to start preparing for 2024's payroll. I chat with Jim and Brett about things you can do right now to make next year's payroll as smooth as butter. We discuss how you can maximize efficiency, which pa...

We clock in with Jackson Rogers, General Manager at Jersey Girl, a restaurant in Wildwood, New Jersey. Jackson discusses the unique opportunities that come through being affiliated with an amusement park, and the challenges of staffing a restaurant that's only open six months out of the year. We also talk through their highly successful retention bonus system.

Today we clock in with four experts who share tips and tricks for attracting, training, and managing seasonal employees. The group includes Jada Davis, Manager of Talent Engagement at fast-growing convenience chain Foxtrot, Joe Matar, VP of marketing at hiring event software company Brazen, Cisco Mireles, Director of HR at Grove Automotive, and Scott Benedict, a seasoned consultant with decades of...

We clock in with Crumbl franchisee Christian Bankhead. Christian shares three actionable ways that he has improved his screening and onboarding to encourage longterm retention.

We clock in with Brian Charyn. Brian is the Director of Operations at Sheridan Investments, a franchisee of 12 Five Guys Locations in New Jersey and Florida. Brian shares how they achieve a retention rate that's above the industry average, and what it means to not give his managers "homework." He also discusses how they've adapted to an increasing minimum wage, and how Workstream has helped them e...

Today we clock in with Anne Miller of BCS Northern, a franchisee of 30 Smoothie King locations. We chat about some of the challenges she's experienced as HR Manager with sourcing and retaining employees, and why company culture is so important to both. We also discuss how to encourage quality communication when working remote, and how automation has given her more time to spend on high impact task...

Today's episode brings you highlights from a recent panel discussion with Anna Khan (General Partner at CRV), Ericka Garza (Advisor and Former President of Au Bon Pain), and Bo Li (Head of Product Integrations at Workstream). We had the privilege to chat with these experts about the impact of AI on the hourly workforce. If your job has anything to do with hiring, managing, and retaining hourly wor...

We clock in with Isaac Abramovici, Outreach Director at Community Home Care in New York City. Isaac shares his tips for attracting applicants, and how he gives employees a sense of belonging even though they work across different locations. He also shares his recommendations for screening automation and job descriptions. https://www.linkedin.com/in/isaac-abramovici-9b5084143/

We clock in with Jacob McKay, HR Director at Point Meadows, a healthcare facility in Lehi, Utah. Our conversation touches on many important topics, like how to create a culture of belonging, how the applicant experience influences employee engagement, and a program Jacob created to increase retention called the "90 day challenge." https://www.linkedin.com/in/jacobdmckay/