Med Spa Marketing Group Chat

What happens to the leads that do not book right away? Kevin, Mitch, and Rebekah pick up from the previous MSM release on landing pages and move into the next part of the funnel: the people who showed interest, clicked through, asked a question, filled out a form, or started the process, but never made it onto the schedule. The biggest mistake is treating those leads like they are dead. Many of th...

A Botox ad can get someone through the door. What happens next determines whether that patient becomes a loyal client, a one-time discount visitor, or someone who tells ten friends about the clinic. Kevin, Mitch, and Rebekah break down the consult room as one of the most important parts of the marketing funnel. Marketing does not stop when the ad gets clicked or the appointment gets booked. It kee...

Kevin, Andrea, and Mitch talk about founder stories, provider stories, patient stories, and how those personal narratives can become a real differentiator in med spa marketing. Most practices are marketing many of the same services, so the story behind the brand often becomes what makes the work feel personal, memorable, and trustworthy. They explore the value of provider-based marketing, from str...

Kevin, Andrea, and Mitch talk through the balance between standardization and brand individuality inside a growing med spa platform. Alpha is a house of brands, not a branded house, which means the systems underneath the work can be shared while the patient-facing brand still needs to feel local, personal, and distinct. They break down what should be standardized, including infrastructure, process...

Kevin, Andrea, and Mitch break down what a CRM actually does for a med spa, why it matters, and where practices often misunderstand the tool. A CRM is more than a database. It manages the patient journey from awareness to lead capture, booking, visit, retention, and referral, while helping teams understand where their marketing dollars are really working. They explain why a CRM can feel like a cho...

Blossom Medical and Refined Aesthetics were already connected through mentorship, shared values, and years of professional trust. The rebrand simply gave that relationship a clearer shape. Kevin and Lauren unpack how the two practices came together without making the transition feel one-sided. Every decision, from the refreshed identity to the patient brochure, signage, interiors, and service mate...

Most med spas pour their budget into finding new patients. But about 90% of revenue comes from the patients they already have, which makes retention the real growth engine. In this Med Spa Marketing Group Chat and Operation Med Spa crossover, the hosts sit down with Bek to talk about how to keep patients loyal and spending. They get into Jay Abraham's three ways to grow a business, a win-back camp...

Kevin and Julia break down the creative strategy behind the Refined Aesthetics rebrand, starting with one deceptively simple question: what does "refined" actually mean? Rather than treating the word as a generic aesthetic label, they explore how refinement became a guiding principle for the entire brand, from the logo and color palette to the website, photography, typography, and written story. T...

Plastic surgery marketing comes with a longer, more complex patient journey than traditional med spa treatments. Kevin, Andrea, and Mitch break down why surgical procedures require a different strategy, from understanding search trends across facelifts, blepharoplasty, breast augmentation, liposuction, mommy makeovers, and hair transplants to recognizing the emotional triggers behind each procedur...

Thirty interviews in two days became the foundation for RN Esthetics' new website. Kevin shares the behind-the-scenes process of building a digital experience around the people who define the brand: 23 providers and seven longtime patients. Rather than relying on generic treatment messaging, the site uses real stories, genuine provider-patient relationships, and the team's own language to communic...

Provider-centric marketing can be one of the strongest ways for a med spa to create trust before a patient ever walks through the door. Kevin, Mitch, and Andrea break down why provider-focused ads often outperform service-based campaigns, but also why they create new challenges around creative quality, ad performance, team dynamics, provider retention, and operational follow-through. They talk thr...

Kevin and Julia go behind the scenes of Alpha's newest partner, Preva Aesthetics, and unpack the energy, branding, and creative direction behind the launch. From Denver to Encinitas, the conversation explores how Preva blends wellness culture, preventative aesthetics, mindset, and community into something that feels completely unique in the med spa space. Kevin shares stories from the shoot, the i...

Run the ad, get the lead, wipe your hands of it. That is the trend Mitch keeps seeing, and it is exactly the wrong way to think about it. Mitch, Riley, and Andrea break down what it actually takes to move a patient from first touch all the way to rebooked and retained. That means knowing your phone conversion rate, your missed call rate, your no-show rate, and what each one is actually costing you...

A rebrand is easy to judge when you only see the final result. What you don't see is everything that got cut along the way. Kevin, Lauren, and Julia go behind the scenes of the rebrand of Cami Aesthetics. The name stayed, but almost everything else moved. That decision alone sets up the core tension. How far do you push a brand before it loses recognition, and how much do you hold onto before it f...

Kevin, Mitch, and Andrea break down one of the most common questions in med spa marketing: where should you actually spend your budget? They walk through the real role of each channel, from paid social and paid search to SEO, email, and SMS, and explain why no single channel is enough on its own. Paid social helps build awareness and demand, while paid search captures high-intent patients, but bot...

Opening more days, adding providers, or launching a new location should mean more revenue. But without the right strategy, it often leads to empty schedules and frustrated teams. Kevin, Mitch, and Riley break down the real problem behind capacity and why simply expanding is rarely the answer. They explore how utilization, not availability, drives growth, and why marketing and operations must work...

Discounts feel like the easiest lever to pull when bookings slow down. Just drop the price, fill the calendar, move on. But that quick fix often creates a bigger problem that shows up later in your revenue, your retention, and your brand. This conversation digs into why discounting is so tempting and where it quietly goes wrong. The team breaks down the difference between reactive promotions and i...

Kevin and Riley break down their recent trip to Boston and what stood out about LexRx as a brand. What makes this practice different is not just the service, it is how deeply it reflects the city around it. From walkable neighborhoods to constant foot traffic, they unpack how location and local culture shape patient behavior and brand growth. They also talk through how capturing providers outside...

Kevin and Mitch are back after a break and they are joined by Julia, Alpha's new comms and social creative. The team shares a major milestone, the launch of the new Holding Time Back website, plus what changed and why it finally feels like the brand. They talk through the strategy behind using real patient photography, defining clear ethos pillars, and building treatment pages that help patients c...

Kevin, Bekah, Lauren, and Mitch gather for a final episode in the original studio before its transformation into dedicated podcast sets. They reflect on how far Med Spa Marketing Group Chat has come, from recording in a storage unit to producing 66 episodes in a temporary space. The team shares their favorite memories, lessons learned, and the unexpected challenges they've tackled along the way, f...

Kevin, Bekah, and Lauren are back with a deep dive into the creative process behind the rebrand of Laser Centre of Marin. From fonts and lithography to sailboats and camcorders, they break down the thinking behind every choice. You'll hear how this med spa's unique history and loyal patient base shaped the new identity, and why designing for an older demographic doesn't mean sacrificing style. Whe...

Kevin and Mitch are back on the Med Spa Marketing Group Chat to break down how to stop wasting marketing dollars and start driving real patient growth. They share their latest thinking on budget allocation, the evolving role of paid social, and why some practices are still overspending on outdated tactics. From digital-first strategy to underused direct mail, this episode is a crash course in prio...

In this episode of Med Spa Marketing Group Chat, Lauren, Bekah, and Katrina kick off summer by discussing the hottest trends in social media content for med spas. From the viral "propaganda" trend to the six-syllable challenge, they explore how easy it can be to create engaging filler posts. They also dive into the importance of educating clients about common misconceptions, like the debate over S...

Kevin and Mitch dive into the AI tools actually transforming med spa marketing—from writing compliant ad copy to building smart automations with ChatGPT, Deep Search, and 11 Labs. They talk prompt engineering, the difference between emojis and strategy, and why your prompts matter more than your panic. Plus, they tackle where AI is headed (spoiler: it's not replacing your job, but it might book yo...

In this episode, Mitch and Kevin dive into the behind-the-scenes journey of transforming raw marketing chaos into real-time clarity. They talk through the uphill battle of data tracking in the med spa space—where disconnected systems, HIPAA compliance, and manual reporting made performance tracking a nightmare. You'll hear how they moved from spending days compiling KPIs to building a dynamic, aut...