Lunchtime Learning

My guest this week was Melanie Attwater from EXP Luxury. Here's the stat that sets the whole thing up: 80% of Melanie's clients had already been on the market with another agent and failed to sell. Eighty percent. Usually because the marketing was poor, the agent couldn't negotiate, or there was just no real expertise there. We talked about how to actually win a decent fee instead of j...

What does it take to go from pub chef to three-time Olympian — via Usain Bolt? In this episode of Lunchtime Learnings, Stephen Brown sits down with Greg Cackett, a sprinter-turned-bobsledder who didn't pick up athletics until he was 21, yet went on to represent Great Britain at three Winter Olympics. Greg opens up about imposter syndrome, the power of perspective shifts, and why the team envir...

Estate Agency in the AI Era: Why Your Digital Plumbing Matters In this episode, Ben and Idive into how the rise of AI search engines like ChatGPT and Gemini is changing the way vendors and buyers find estate agents . Whether you are looking to future-proof your agency's lead generation or simply understand the essential "digital plumbing" required to rank in the new era of search , t...

Welcome to the show. Today, I’m joined by Michael Alan Sears, Managing Director of Sealeys Walker Jarvis, a respected leader in the UK property industry with over 30 years of experience. Michael began his career in London Docklands in the early 1990s and has gone on to become a fully qualified member of both the NAEA and ARLA. In 2022, he was elected to the Board of Propertymark, the industry’s le...

Claire Scott is the Operations Director at Preston Baker. Claire shares tips on building genuine relationships with clients and prospects, including using "Tiny Noticeable Things" to show you care and emphasized the importance of thorough preparation before client meetings, understanding their needs, and delivering a premium service. Claire discussed how to handle rejection, stressing th...

Anneke Babber, with 25 years in the property profession, shares her insights on building a successful self-employed career. Key tips: leverage your network, focus on high-quality communication, and continuously learn. Anneke also discusses the importance of industry qualifications and giving back as a PropertyMark regional executive. Great listen for aspiring or experienced agents.

In this episode, Dan Channer, Group Managing Director of Haslams and Michael Hardy, shares his insights on building a successful estate agency business. Dan discusses his unconventional path into the industry, the key qualities of top-performing agents, and strategies for creating a strong brand and company culture. He also addresses the industry's reputation challenges and provides advice for...

From Rock Star to Real Estate Ace - Lessons in Resilience and Reinvention In this episode, I sit down with Ryan Stanton, Area Manager at Fisks Estate Agents, to explore his fascinating career journey. Ryan shares how he transitioned from the music industry, where he toured with major bands, to finding success in the world of real estate. Through his experiences, Ryan reveals the invaluable lessons...

In this episode Jamie Aspland shared his journey from struggling with A-levels to becoming an estate agent, emphasizing the importance of stepping out of one's comfort zone. He discussed the challenges of entering the industry, the significance of building relationships, and the value of communication skills. Jamie highlighted the impact of technology on his work, the importance of time manage...

Saving Lives with Defibrillators and Bleed Control Kits I recently had the chance to sit down with the team from HeartBeatTrustUK, a charity doing incredible work to improve emergency response in local communities. The founders, Simon Tucker and Melanie James, shared their mission to strategically place defibrillators where they're most needed, ensure 24/7 accessibility, and educate the public...

"Speeding Up the Home Buying Process: Lessons from Australia" In this episode, I am joined by Nicky Heathcote, Chair of the Conveyancing Association, to discuss ways the UK home buying and selling process can be improved. Nicky shares insights from her recent trip to Australia, where the PEXA digital platform has streamlined the settlement and lodgment aspects of transactions. She explai...

In this episode of Lunchtime Learning, host Stephen Brown sits down with acclaimed auctioneer, high-performance practitioner, and author Andy Reid. Andy shares his unique insights and strategies honed over his extensive career, covering topics like effective communication, negotiation skills, and developing a success-driven mindset. With his direct yet approachable style, Andy provides practical t...

Lucy Joerin, is the Founder and Chief Marketing Officer of Stowhill Estates, as well as the founder of the Elite Agent Mastermind and a coach for women in property. In this episode, Lucy shares her journey into estate agency, the importance of building relationships with clients, and the benefits of joining a mastermind group. She provides valuable insights on becoming a better listener, developin...

In this episode, I welome Michael Parry, co-founder of Frank Modern Estate Agents in Peterborough. Michael shares his extensive experience in the industry, from starting out at Blundell's and Foxton's to eventually launching his own successful agency. Michael provides valuable insights on effective prospecting and lead generation strategies, the importance of building strong relationships...

Mandy is the business owner of Chalmers Agency. In this episode Mandy and I discuss her journey from working in the family label printing business to owning an agency, how collaboration has helped her business, setting up processes, the power of face to face meetings, what it takes to be a top performer and the women in Estate Agency Group.

From Saturday viewing assistant to founder of her own boutique agency — Grace Watson shares her inspiring journey in estate agency. Grace launched Grace Green Homes to deliver extraordinary marketing for extraordinary homes across the Home Counties — and she’s doing just that. In this episode, we dive into her story, strategy, and stand-out approach in a competitive high-end market. 🔥 Topics we c...

Danny is the National Head of Training at Mcgrath in Australia. Danny shares his learnings from starting in property management, to becoming a sales agent, then a Principal, to starting and then selling a PropTech business and then working with John Mcgrath again. Topics discussed include lead generation, fees, communication, qualitities of a top performer, what makes John Mcgrath the incredible p...

New Podcast Episode: From Homeless to Letting Agent — Maxine's Journey in the York Lettings Industry Maxine, founder of MTPC Lettings Consultancy , launched her business in 2017 after working across every level of the York lettings scene for over 20 years. In this powerful and inspiring episode, Maxine shares how experiencing homelessness at a young age shaped her passion, drive, and purpose t...

Donna has recently set up her brockerage with EXP. In this episode, Donna shares her learnings from 30 years of experience. Donna and I discuss building relationships, the importance of communication, building your confidence and coming out of your comfort, Donna's love of learning, having mentors, the importance of collaboration and the Women In Estate Agency Group.

In this episode, I’m joined by Sarah Walker, the dynamic founder of Walker Hall Estate Agents Ltd in South West London. With over 25 years of property expertise, Sarah shares her journey as an independent estate agent and the lessons she’s learned along the way. We dive into: Her unwavering passion for property Why mindset matters more than ever The power of collaboration and community The magic o...

Harry is a sales coach in Sydney, Australia and helps people enhance their process and personality to generate better revenue in their business. Harry and I discuss culture, recruitment, the Johari window, structure, time management, activity input, pipeline management and transations as well as the importance of checklists, mentors and accountability.

Over the last few days Google reviews have dropped in number. Ben Marley joins me to discuss this and what are the solutions?

Are Estate Agents really that bad? Anton and I discuss our recent experiences and what lessons Agents can learn.

Nick is a Director at Borgman Earls in Dublin. Nick and I discuss his learnings from starting as a trainee Agent, becoming a valuer, branch manager, then moving to London and working at Foxtons, becoming a business development manager and then moving to Dublin and eventually setting up his own Agency. We also discuss lead generation, fees, licensing, mentors and the importance of consistency.

Paula Higgins is the Chief Executive of the Home Owners Alliance. The Home Owners Alliance champions the interests of Britain’s homeowners and aspiring homeowners, providing unbiased and practical advice as well as services you can trust whether you are buying, selling or owning your home. Paula and I discusss a recent HOA report that reviewed 150 leasehold property listings across the 3 main port...