LMA Talks

In 2025, the LMA NexGen Claims Leadership Group undertook a market survey exploring how claims professionals across the Lloyd’s market are currently using artificial intelligence, their perceptions of the technology and expectations for the future. The survey received 111 anonymous responses from managing agent claims professionals across a range of roles and seniorities, examining themes includin...

In this episode of LMA Talks, the LMA Exposure Management Casualty Working Group discusses the evolving challenges facing exposure managers today. The podcast examines the key issues challenging the casualty market, from regulation to data. Podcast guests include: Michelle Gascoin, Catastrophe Research Manager, Berkley Specialty William Hale, Head of Non-Nat Cat, QBE Vanessa Jones, Head of Exposur...

In this episode of LMA Talks, we introduce a new series from the LMA FinPro Claims Committee. The series' hosts, Michael Ehioze-Ediae, Senior Claims Underwriter at Hiscox, and Amit Tyagi, Partner at CMS UK, are joined in this episode by Paul Shore, CEO at Tegron Specialty, and Clare Norton, Major Claims Manager at The Hartford. The podcast discusses some common types of claims currently being...

In this episode of LMA Talks, Paul Davenport, Finance and Risk Director at the Lloyd’s Market Association, is joined by Joanna Parsons, Strategic Growth Leader for Aon Capital Advisory. Together, they explore the current landscape for capital investors in the Lloyd’s market. With recent record-breaking results, Lloyd’s continues to attract diverse investors, but what are the real experiences of th...

In this episode of LMA Talks, Jenny Neale, Senior Executive for Claims at the Lloyd’s Market Association, is joined by Gabrielle Folliard, Chief Claims Officer at Canopius and Chair of the LMA Claims Committee and Clare Constable, Chief Claims Officer at MS Amlin. Together, they discuss a pressing issue for the London insurance market – attracting, nurturing and retaining top talent in the claims...

Join us as James Williams, an Executive in Communications, Chris Mather, a Senior Executive in Technical Underwriting, and John Coe, Asta's Deputy Chief Risk Officer, share their experiences as gay professionals in the insurance industry. Hear personal stories, professional challenges and inspiring discussions on fostering a more inclusive industry. This podcast is a must-listen for anyone in...

A day in the life of a Claims Broker with Rob Powell, Global Chief Claims Officer at Marsh  A day in the life series is an LMA podcast series which showcases real life roles of individuals  in the product and claims life cycle, providing a different perspectives to support, educate and provide practical insight.  The series is open to everyone. 

A day in the life of a Loss Adjuster with Rob Kleinveld, Executive General Adjuster and Baoling Wang, VP, Managing Director of Crawford Global Technical Services.  A day in the life series is an LMA podcast series which showcases real life roles of individuals  in the product and claims life cycle, providing a different perspectives to support, educate and provide practical insight.  The series is...

A day in the life of a Delegated Claims Administrator with Duncan Wood, VP - TPA Services, Vanguard.   A day in the life series is an LMA podcast series which showcases real life roles of individuals  in the product and claims life cycle, providing a different perspectives to support, educate and provide practical insight.  The series is open to everyone.