Inside Information

10. Marco De Angelis & Deanna Morlupi | ERP/PLM Integrations and the Auto-Updating Parts Catalog What if your electronic parts catalog updated itself, accurately and automatically, within hours of any engineering change? What if it could sync thousands of information changes at once, automatically, with a minimum of manual intervention? Host Laura McGowan talks to Marco De Angelis and Deanna M...

09. The Future of In-Cabin Experience with Sara Sargent (InCabin, AutoSens) What is the future of in-cabin experience? And who better to answer that question than Sara Sargent? Sara entered the world of in-cabin experience through product marketing and engineering. From there, she became Automotive Technology Specialist for Sense Media Group. Now, as Principal Brand Strategist for InCabin, Sara he...

08. Ron DiCarlantonio (iNago) | Cognitive Workload, AI Assistants and the Provable ROI of Better Fleet Driver Experience Ron DiCarlantonio is the President and Founder of iNago. He also played an important role in the development of Tweddle Group's AVA platform. Ron knows AI assistants, from the expectations bring to their AI interactions to the back-end arbitration that keeps these systems accura...

07. AI Forward, the Right Way | Garrett Ekstrom (CRIMSON Agency) and Gary Ragland What's the difference between true AI transformation and empty buzzword recklessness? AI has incredible potential, but that potential depends on quality processes and human oversight. It unlocks real efficiency but also raises important questions about accuracy and security.    What’s the right way for a company to g...

06. Roberto Coccoluto | Building a Better Electronic Parts Catalog How much money gets left on the table when an Electronic Parts Catalog is outdated or hard to use? Why is it still so difficult for technicians to get the right replacement parts? And why does updating an EPC still require so many hours of manual data entry?  Laura McGowan, host of the Inside Information Podcast, talks with Roberto...

05. Interviewing AVA | Rob Wiseman If you had a direct line into your car's brain, would you use it? What if it could tell you about an important recall? What if it knew which family member was behind the wheel, and could tailor information to that specific person? This week, Laura McGowan talks with AVA, the AI-driven Advanced Vehicle Assistant, to find out what it's like to be an in-cabin suppor...

So, what do you do when you need to understand a product or piece of technology better? Do you look things up when there's a problem? Put in a call to phone support? Or do you just wing it, fiddle around, and hope for the best? What is product information? In fact, it's everything from the back of a medicine packet to the diagnostic platforms used in the service bay of your authorized dealer, from...

Field service is a cost center, right? You're battling downtime, handling logistics, managing warranty repairs, and that can be expensive. But does it have to be that way? We attended one of the world's largest field service events to find out: How can we turn field service from a cost center into a consistent and reliable profit center? Part Two of our report from Field Service Europe . Featuring...

02. Field Service Europe 2025, Part 1 | Charlie McNiff What is the state of field service in 2025? While the industry's digital transformation is, arguably, still underway—here comes AI to shuffle the deck again. We attended one of the world's largest field service events to see how companies are navigating all this dramatic change. Part One of our coverage of Field Service Europe, 2025. Featuring...

01. Adrienne Simowski | Developing In-Vehicle AI | Consumer Interviews What if your car could talk to you? What if it could tell exactly what that warning light means, and what to do with it next? What types of questions would you ask it? What kinds of information would you want it to give you? Host Laura McGowan hits the streets to find out how consumers feel about the emerging field of in-vehicl...

Product support material often makes or breaks our relationship to a brand. Join Host Laura McGowan for a deep dive into the world of help desk call centers, cutting-edge AI diagnostics and dueling explainer videos. Find out how product information gets made, and all the ways it could make life better, on Inside Information. Coming soon.

INSIDE INFORMATION: Everything you ever wanted to know about product support information, but were afraid to ask.  Coming Soon, wherever you get your podcasts.