Hospitable Hosts

On this episode of the Hospitable Hosts podcast, our guest is Mark Lumpkin from STR Cribs . Mark shares expert insights on transforming properties into profitable short-term rentals, covering renovation timelines, red flags, design strategies, ROI, and guest experience enhancements. Connect with Mark on Linkedin . Timestamps: 0:10 - Introduction 2:10 - Preparing a house for short-term renting 3:45...

This Hospitable Town Hall covered company updates following their recent retreat in Montenegro and new product features. Key product updates included Hospitable MCP (Machine Learning Connect Platform), which allows integration with AI agents like ChatGPT; improvements to the Tasks app with a new list view and upsell displays; and updates to the Vrbo official integration, launching June 10th.

On this episode of the Hospitable Hosts podcast, we’re talking to Keith Clarke, a San Diego-based host who has unlocked the secret to repeat business. With 10 properties in Encinitas and a 65% repeat-guest rate, Keith is here to tell us why he still prioritizes personal check-ins, why he never charges for an early check-out, and how treating people like individuals, not line items, is the ultimate...

This Hospitable Town Hall focused on the launch of Align Insurance Services, a new sister company that provides asset protection services, including owner's insurance, entity setup, and property management insurance for short-term rental operators. Other updates included the Model Context Protocol (MCP) integration, new payment schedule features for team management, improvements to the Vrbo integr...

In this episode of the Hospitable Hosts podcast, we chat with Cathleen Cataldo - founder of Discovered in Travels . Cathleen shares her unique approach to short-term rental management, blending fashion industry insights with hospitality. She discusses branding, personalized guest experiences, leveraging family expertise, and future growth strategies in the competitive Poconos market. Timestamps: 0...

This Hospitable Town Hall was dedicated to the new Property Manager Marketplace, a platform that connects property owners seeking management services with qualified property managers. The team presented the marketplace's features, explaining how it addresses the challenges both owners and managers face in finding trustworthy matches. The system uses a readiness-and-fit scoring system to match owne...

In this episode of the Hospitable Hosts podcast, we talk with Pierce Hattie from KeyNest to explore innovative key management solutions for short-term rentals. We discuss how KeyNest's network of secure key points and new integrations with Hospitable streamline operations, enhance security, and improve guest experiences across Australia, as well as globally. Timestamps: 0:00 - Introduction 2:09 -...

This Hospitable Town Hall focused on three key initiatives to "accelerate access" to property management software. The product team discussed improvements to make Hospitable easier to use, including simplified navigation menus, a new search feature, and a "Setup and Grow" resource page to help users get more value from the platform. The team demonstrated a new MCP (Machine Control Protocol) server...

In this episode of the Hospitable Hosts podcast, our guest is Stefan Scheurer. Stefan shares his journey to becoming a top-rated Airbnb host in Germany. Discover how he leverages automation, AI, and smart home technology to create hyper-personalized guest experiences and streamline operations. Timestamps: 0:10 - Introduction 2:28 - Message automation 6:30 - Home automation 8:55 - Detailed automati...

In this Hospitable Town Hall, the team provided updates on new product features and answered questions from hosts. The main updates included the launch of Hospitable Tasks, a new app for managing cleaning team operations with real-time task tracking and payment capabilities, currently available in English and Spanish, with plans for additional features like multiple payment methods and internation...

Transform your property into a wellness sanctuary that attracts high-end guests with insights from Stacey Olson, Director of Sustainable Design at Gensler. Discover how biophilic design, sustainable materials, and inclusive strategies can elevate your rental's appeal and boost bookings. This episode of the Hospitable Hosts podcast offers actionable tips for creating a health-focused space that sta...

This Hospitable Town Hall focused on the Vrbo API integration progress, with an internal milestone set for mid-March and plans to begin onboarding US-based hosts by the end of March. The team demonstrated the new Hospitable Tasks app, which allows hosts to manage and track cleaning and maintenance tasks, including payment processing and communication with cleaners. They also covered strategies for...

In this episode of the Hospitable Hosts podcast, Misty Krengle, co-founder of Pacific Properties Management, shares her journey to managing over 50 short-term rental properties in Galveston, Texas. Discover how she scaled her business, navigated market challenges, and implemented systems like Hospitable and Turno to streamline operations and enhance guest experience. Timestamps: 0:00 - Introductio...

At this Hospitable Town Hall, the company announced a new navigation design aimed at improving user experience, with an opt-in feature for early access. Updates were shared on the Vrbo integration, including payment processing changes and tax remittance details. Trip insurance was highlighted as a new revenue opportunity for hosts. Dynamic pricing updates were announced, with a deadline for existi...

In this episode of the Hospitable Hosts podcast, we speak with Marissa Schulze, founder of Haymaker Marketing, about the importance of social media for short-term rental businesses. We discuss strategies for building an independent social media presence, the significance of storytelling in content creation, and the role of keywords in enhancing visibility. Marissa shares insights on influencer mar...

This Hospitable Town Hall focused on the new Vrbo integration pilot program. The team demonstrated the improved connection flow and listing management capabilities. They explained the merchant of record concept and associated fees, and shared updates about owner payouts and a new marketplace referral program. Hospitable also discussed upcoming operational features, including task management and cl...

In this episode of the Hospitable Hosts podcast, our guest is Bailey Kramer. Bailey shares his journey from short-term to midterm rentals, discussing the benefits, challenges, and strategies for rental hosts. He highlights the operational differences, the misconceptions about profitability, and the importance of long-term thinking in the rental business. Check out Bailey's podcast and connect with...

In this episode of the Hospitable Hosts podcast, our guest is Craig Saunders, founder of BookingTrust. We talk about trust accounting for short-term rentals. Craig discusses the importance of compliance, the services offered by BookingTrust, and the common pitfalls property managers face in accounting. Craig emphasizes the need for proper accounting infrastructure from the start and how it helps m...

This Hospitable Town Hall focused on the launch of new dynamic pricing features and improvements, including seasonality controls, historical anchoring, and auto-tuning for users transitioning from third-party tools. The team highlighted the enhanced model's ability to optimize revenue by better understanding demand and reducing manual adjustments. Additionally, the team discussed updates to the AI...

In this episode of the Hospitable Hosts podcast, we speak with Marisa Grover, a seasoned property manager and community leader in the short-term rental space. Marisa shares her journey of managing around 50 properties through her company, Simply Stay , and discusses the importance of building systems and workflows for hosts. She emphasizes the need for documentation and standard operating procedur...

In this episode of the Hospitable Hosts podcast, we talk with John Bradford, Co-Founder and CEO of Pet Screening. We discuss the importance of managing pets and assistance animals in rental properties. John shares insights on the challenges faced by landlords, the misconceptions surrounding pet policies, and the legal implications of service animals. John emphasizes the revenue opportunities for p...

The first Hospitable Town Hall of 2026 featured updates on the product roadmap and company initiatives. The team highlighted the focus for 2026, which includes polishing existing features, enhancing performance, and launching a property manager marketplace. They discussed improvements in listings management, operations, and the inbox, as well as new revenue opportunities through upsells and trip i...

In this episode of the Hospitable Hosts podcast, Miles speaks with Nicole Bansal. Nicole shares her journey as a marketer and short-term rental host. She discusses her experience in the tech industry, her approach to marketing her properties, and the importance of understanding customer profiles. Nicole also highlights effective marketing tactics for hosts, the transition from a side project to a...

In this episode of the Hospitable Hosts podcast, we speak with Mike Anderson, co-founder of Breezy Beach Stays , who shares insights into the world of short-term rental management and financing. He discusses the importance of understanding the hospitality aspect of property management, the role of automation in scaling operations, and strategies for maximizing revenue during off-peak seasons. Mike...

On this Town Hall, the Hospitable team reviewed 2025's performance, highlighting significant growth and achievements. Hospitable users hosted 26.84 million guests across 193 countries, generating $5.2 billion in revenue, and integrating AI to streamline operations and enhance guest experiences. Key updates included the expansion of direct booking capabilities, improved guest portal features, and a...